FutureShop.co.uk

Reviews:

Good afternoon, Thank you so much for letting us know about your recent experience. We were very sorry to hear about the problems you experienced obtaining the items that you needed. We very much appreciate the frustration that this caused at the time. We have contacted you in more detail on the email details on your order. We will do everything we can to assist you in the future. With kindest regards, Future Shop.

Dear Michael, Thank you very much for sharing your experience with us, We have written to you with more details and we will do everything we can to expedite your order, We are so sorry that your order has been delayed. Thank you for your understanding, Kindest regards, Future Shop

Good afternoon, David. We wanted to thank you for your order and for taking the time to update your comments on Trusted Shops. We have updated the preferences on your customer details so that you are no longer contacted by customer service or other requests to update your experiences. We are so sorry that this was unwelcome, and remain at your service, With kindest regards, FutureShop.

Hi Robert, We apologise for any misunderstanding there may have been regarding the listing for the Tellurium Q Ultra Black interconnects. We strive to provide our customers with accurate and up-to-date information, and we regret that this wasn’t the case in this instance. We value your past purchases and appreciate your feedback as it helps us to improve our services. We hope that you will consider giving us another chance in the future.

Dear John, Thank you so much for taking the time to update us on your experience with your order. We have sent you a more detailed response to your private email address, to bring you up to date on the issues in exporting to your location at the time, We hope that this in some way explains the issues. We were really concerned that your order took so long to reach you after it left us. We very much appreciate your understanding and are committed to giving you any help you may need in the future, With kindest regards, Futureshop

Dear Peter, Thank you so much for taking the trouble to contact us via Trusted Shops, We were very sorry to hear that you had a problem with your cable. Let's put it right for you straight away. We are going to give you all the help you need to sort out the issue you have with your cable. You are correct the cable has a lifetime warranty. We have also sent you more detailed information and help to your private email address, With kindest regards, FutureShop.

Dear Martin, I wanted to thank you for the time you spent giving us some feedback via Trusted Shops on your experience with returning your order to us. I am so sorry that your experience was not as positive as it could have been, We do have a 60-day returns policy that allows our customers to be fully sure that the product is right for them. I know that you interacted with the team here who agreed to take the product back. I have sent you a more detailed response to your private email address and hope that we can work with you again in the future, If you need any further assistance in the future, please contact me personally, With kindest regards, enjoy your music, Mark

Dear Philip, Thank you for your feedback via Trusted Shops, I am so sorry that you were asked for a quality review before receiving your order. Our system is tuned to ask for responses after the delivery of customer orders, my apologies on this occasion we were rather early. We have checked with the distributors for an update and they have advised as this cable is specially ordered for the manufacturers the lead time is a little longer. These high-quality cables are made in smaller, highly quality controlled batches and do take a little longer to source. Your cable will be provided from the latest possible stock and be the most current specifications and we are sure that you will be happy with it. We will ensure that you get a dispatch confirmation and tracking number as soon as the order is with us and available for you. I have asked the team to ensure your order is despatched as a matter of priority. Thank you for your understanding and patience, With kindest regards, FutureShop

Hi Frankie, thank you for your feedback. I'm really sorry that our delivery times didn't meet your expectations. Clearly, we fell short, and I apologise. I can see our customer service team have refunded the next-day shipping charge. If we can further assist, please do not hesitate to our customer service team. I apologise for any inconvenience caused.

Dear Michael, I am so sorry to hear that one of the items you ordered was damaged. I understand how frustrating that can be, and I want to assure you that we are doing everything we can to fix the problem. We have despatched a replacement unit to you today. Thank you for your patience and understanding. We value your business and we are committed to providing you with the best possible service. We hope that you will enjoy your new unit and music, With kindest regards, FutureShop.

Dear Andrew, Thank you so much for taking the time to outline the issue, it's appreciated. I understand that it may have been difficult for you to appreciate the size of the banana plugs capacity when you purchased them, You are correct Audiophile-grade cables come in a variety of sizes, with a number of technologies, some very high-grade ones can be very thin and other manufacturers go for large conductors. I have looked into the WireWorld banana plugs and these are usually suitable for cables with an internal conductor of 10 gauge, approximately 2.5mm square. For customers that require more than this, we can usually source banana plugs that can accommodate larger girths. These plugs will take cables up to 10m2 - we recommend these for much thicker cables. They are at a higher price point. WBT-0610Cu Speaker Banana Plug (Pair) https://www.futureshop.co.uk/wbt-0610cu-speaker-banana-plug-pair I was wondering what cable you were using and if you know the size in mm if so, please let me know and I can find an alternative option for you, happy to do so. Alternatively, you may want to send your cable to us and I would be happy to get our senior engineer to take a look and plot a solution for you, Andrew, we are very happy to help you further, we would be happy to exchange your banana plugs for something more suitable or arrange a refund for you on return. Please let me know your thoughts when you have a moment, Kindest regards, Future Shop.