FutureShop.co.uk- Logo - reviews

FutureShop.co.uk
Reviews:

1,433 reviews in the last 12 months17,902 total reviews  

4.93
Excellent

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Certified since: 24 Oct 2013
The Trustmark indicates trustworthy online retailers.
FutureShop.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

18 Jan 2024
 Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased

Top negative review

9 Jun 2023
 Verified review
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
RH
Robert H.
Leicester
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Reviews for FutureShop.co.uk

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23 Feb 2024
 Verified review

Good shop!

Very prompt & helpful when answering questions. Wide range of products & competitive prices Quick despatches. Good to buy from.
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Answer by FutureShop.co.uk
25 Feb 2024
Hi Steve, Thank you for your glowing review! We're thrilled to hear that you found our service prompt, our product range satisfactory, and our prices competitive. We strive to provide excellent customer service, so it's fantastic to know that you had a positive experience with us.
22 Feb 2024
 Verified review
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Answer by FutureShop.co.uk
25 Feb 2024
Hi Clive, We're thrilled to hear that your order arrived promptly! Our team works hard to ensure timely deliveries, and we're delighted that you had a positive experience.
17 Feb 2024
 Verified review
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Answer by FutureShop.co.uk
22 Feb 2024
Thank you for your rating and feedback! We're glad to hear that you had a positive experience overall. If there are any areas where you think we can improve to earn that fifth star next time, please let us know.
15 Feb 2024
 Verified review
No updates on order since 2 weeks and the site even gives the status as completed !?
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Answer by FutureShop.co.uk
16 Feb 2024
Dear Raj, Thank you for your message via trusted shops, and for your order it is very much appreciated. I can confirm that your order was despatched to you on the 1st of February 2024, by your chosen shipping method, Royal Mail. At the time of despatch our logistics team would have emailed you the tracking details. Here is the tracking link for you, https://www.royalmail.com/track-your-item#/tracking-results/RL977000094GB you will see that the order has been presented to your country's customs authorities today 16th February 2024. We would expect you to have your order very soon, If we can be of further help please let us know via servicedesk@futureshop.co.uk Kindest regards, Future Shop
7 Feb 2024
 Verified review
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Answer by FutureShop.co.uk
9 Feb 2024
Hi John, Glad we could meet your expectations. Thank you for your thoughts.
25 Jan 2024
 Verified review
selection of cables
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Answer by FutureShop.co.uk
26 Jan 2024
Hi Keith, Thank you for your review of Future Shop. Great to hear that you were satisfied with our selection of cables. We pride ourselves on offering a wide variety of high-quality cables to meet the needs of our customers. Appreciate your support and hope to continue exceeding your expectations in the future.
18 Jan 2024
 Verified review
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Answer by FutureShop.co.uk
26 Jan 2024
Your four-star rating means a lot to us. Thank you for your trust and support.
15 Jan 2024
 Verified review
Good prices and great service.
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Answer by FutureShop.co.uk
15 Jan 2024
Hi Mike, We're so glad to hear you found value in our prices and service. Your support is greatly appreciated.
4 Jan 2024
 Verified review
As a returning customer I was confident that futureshop would deliver on all fronts. Price, delivery and choice plus helpful advice if required.
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Answer by FutureShop.co.uk
5 Jan 2024
Hi Thomas, Our team strives to provide a comprehensive and satisfactory experience for every customer, and your acknowledgement of these efforts is incredibly motivating. Your satisfaction is our top priority, and we're delighted to know that we've consistently met your expectations. Thank you for choosing us again and for taking the time to share your experience. If there's anything more we can assist you with or if you require any further advice, please don't hesitate to reach out. We're here to help and look forward to serving you in the future.
31 Dec 2023
 Verified review

Products prices to be reduced

Range of products liked. Prices rather high disliked. Could be better by lowering the prices..
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Answer by FutureShop.co.uk
3 Jan 2024
Hi Louis, Thank you for taking the time to share your thoughts about our product range and pricing. We're glad to hear that our range of products aligns with your preferences and needs. We understand and appreciate your concerns regarding pricing. At Future Shop, we strive to balance competitive pricing with the quality and value our products offer. We regularly review our pricing structures to ensure they are aligned with market trends and customer expectations. Your feedback is invaluable in this process, and we will certainly take your comments into consideration as we continue to strive for improvements. Please know that we're committed to providing our customers with the best possible value. Thank you again for your input and for choosing Future Shop. If there's any specific product you're interested in or any further assistance you require, please feel free to contact us.
29 Dec 2023
 Verified review
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Answer by FutureShop.co.uk
3 Jan 2024
Hi Victor, We're excited to receive your four-star rating. It's a testament to our service commitment.
29 Dec 2023
 Verified review
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Answer by FutureShop.co.uk
3 Jan 2024
Hi Stephen, Thank you for this fantastic rating. We're glad to have made a positive impression.
14 Dec 2023
 Verified review
Ordered out of stock items, but they still did their best to deliver promptly, whilst keeping me informed of situation
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Answer by FutureShop.co.uk
18 Dec 2023
Hi Paul, Thank you for taking the time to share your experience with Future Shop! We sincerely appreciate your understanding and patience as we worked to fulfill your order for out-of-stock items.
ST
Steven T.
Hong Kong
14 Dec 2023
 Verified review
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Answer by FutureShop.co.uk
18 Dec 2023
Thank you for taking the time to rate Future Shop. Your satisfaction is our priority, and we remain committed to providing an exceptional shopping experience.
12 Dec 2023
 Verified review
Great service, Quick response
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Answer by FutureShop.co.uk
14 Dec 2023
Hi Ron, Thank you for your positive feedback on Future Shop! We take pride in providing excellent service and responding quickly to our customers' needs. We are glad to hear that you had a great experience with us.
7 Dec 2023
 Verified review
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Answer by FutureShop.co.uk
18 Dec 2023
Hi Ian, Thank you for taking the time to provide us with a 3-star rating. We appreciate your feedback, and your satisfaction is important to us. If there are specific areas where we fell short of your expectations or if there's an issue that requires resolution, please don't hesitate to contact our service desk at servicedesk@futureshop.co.uk. We value your input and are committed to addressing any concerns you may have.
4 Dec 2023
 Verified review
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Answer by FutureShop.co.uk
18 Dec 2023
Thank you for taking the time to provide us with a 4-star rating. We appreciate your feedback, and your satisfaction is important to us.
2 Dec 2023
 Verified review
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Answer by FutureShop.co.uk
18 Dec 2023
Thank you for taking the time to provide us with a 4-star rating. We appreciate your feedback, and your satisfaction is important to us.
30 Nov 2023
 Verified review

Problem solved

They were unable to deliver the parcel to me to Israel for an objective reason. In the end, I got my money back. Of course I'm upset because I waited a long time for my USB cable, so only 4 stars.
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17 Nov 2023
 Verified review
Unfortunately the wrong product was sent but dealt with very well and received the correct one a couple of days later
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Answer by FutureShop.co.uk
21 Nov 2023
Thank you for taking the time to leave a review for Future Shop. We apologize for the inconvenience of receiving the wrong product. However, we are pleased to hear that our team was able to handle the situation well and promptly provide you with the correct product within a couple of days.