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mypersonalisedcase.co.uk
Reviews:

149 reviews in the last 12 months3,545 total reviews  

3.84
Good
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Top positive review

22 Feb 2024
 Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.

Top negative review

10 Jul 2023
 Verified review
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Reviews for mypersonalisedcase.co.uk

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4 Aug 2023
 Verified review
The picture is very bad quality for the price you pay
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Answer by mypersonalisedcase.co.uk
9 Aug 2023
Hello! We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and Our support team will contact you as soon as possible to resolve the problem. Thank you for your understanding! Kind regards Customer Happiness Team
4 Aug 2023
 Verified review
Great quality products
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2 Aug 2023
 Verified review
Excellent quality, very pleased
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1 Aug 2023
 Verified review
Uploaded my image, was all good and paid, then got email saying there was no image and here is a parital refund to buy again (not full refund). when through paypal for refund as no contact was easy on their website. Got an email saying it was shipped from customer services....then enquired and they said no it has been cancelled. Worst experience ever! got money back through paypal but would never recommened ever!!!
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Answer by mypersonalisedcase.co.uk
2 Aug 2023
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
29 Jul 2023
 Verified review

Think very hard before ordering...

Production time waaaay tooooo long, terrible customer service and finished item is too poor a standard to last. Cannot recommend in any way.
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Answer by mypersonalisedcase.co.uk
2 Aug 2023
Hello! We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will contact you as soon as possible to resolve the problem. Thank you for your understanding! Kind regards Customer Happiness Team
25 Jul 2023
 Verified review
Customer Service is excellent!!
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25 Jul 2023
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19 Jul 2023
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18 Jul 2023
 Verified review
Great service. Excellent case
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15 Jul 2023
 Verified review
Perfectly printed my pic. Good case. Reasonably quick service
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14 Jul 2023
 Verified review
Love love love ma sir rod cover, thank's so much x
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10 Jul 2023
 Verified review

An awful experience

Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Answer by mypersonalisedcase.co.uk
12 Jul 2023
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
8 Jul 2023
 Verified review
Still not received the item
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Answer by mypersonalisedcase.co.uk
12 Jul 2023
Hello! We truly understand how annoying it is to not have received your order yet. Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible. Thank you for your collaboration! Kind regards, Customer Happiness Team
29 Jun 2023
 Verified review
It was a really lovely case! Photos were printed to a high quality.
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27 Jun 2023
 Verified review
My granddaughter was very pleased with her phone cover
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23 Jun 2023
 Verified review
Husband was absolutely delighted and great delivery time
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19 Jun 2023
 Verified review
Fantastic quality case. The picture is bright and clear. My son was really happy with the results.
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12 Jun 2023
 Verified review

Excellent

easy to order and I love having my own photo on my phone cover - second time now! Thank you
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30 May 2023
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28 May 2023
 Verified review
Order the 03/05 delivery 27/05 when you said delivery in between the 10/05 and the 19/05, was a birthday present and you didn’t deliver what you promised.
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Answer by mypersonalisedcase.co.uk
12 Jun 2023
Hello! We are sorry to hear about the delay in delivering your order. We would love to help with this. If your order had a guaranteed delivery date, please make sure to reach out to us via our Helpcenter so we can compensate for the delay. Thank you for your understanding! Kind regards, Customer Happiness Team