Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
22 Feb 2024
Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
Delivery took an exceptionally long time, and eventhough u paid for fast delivery it took over two qeeks! Ther was no way to contact an actual person or talk to anyone. Then I did get one response telling me my postage would be repaid and this still hasn’t happened. The date it was brought for as a gift was missed and the company don’t seem to hold any interest in your complains or queries at all. I need to order two more cases but will never use again.
Report review
Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
2 Oct 2023
Verified review
Wrong Size
Ordered a phone case for my girlfriends birthday. iPhone 13 pro. Made sure to select the correct phone size and everything. Didn’t fit.
Report review
Answer by mypersonalisedcase.co.uk
4 Oct 2023
Hello
We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will make sure you receive another product as soon as possible.
Thank you for your understanding!
Kind regards
Customer Happiness Team
30 Sept 2023
Verified review
Recommended
Picture looks beautiful on my phone - so happy
Report review
27 Sept 2023
Verified review
Delivered quicker than expected and safely packaged. Have used before and would again.
Report review
18 Sept 2023
Verified review
fast friendly
Report review
18 Sept 2023
Verified review
Report review
13 Sept 2023
Verified review
Lovely item well pleased
Would recommend
Report review
10 Sept 2023
Verified review
Brilliant work don’t think you could better it.
Report review
8 Sept 2023
Verified review
It the last pic of me and my son before he passed away now I got him on my phone cover I love it.
Report review
6 Sept 2023
Verified review
Very quick process. Great quality product - Would recommend
Report review
3 Sept 2023
Verified review
Very easy to do and put a custom made picture on my phone case which despite taking 3 weeks to arrive was definitely worth the wait and to be honest I think it was royal snail mail that was at fault for the delivery wait the case is very high quality and the image is crystal clear and looks awesome
Report review
1 Sept 2023
Verified review
Report review
31 Aug 2023
Verified review
Scammers
Report review
Answer by mypersonalisedcase.co.uk
5 Sept 2023
Hello!
Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
29 Aug 2023
Verified review
Excellent quality
Report review
27 Aug 2023
Verified review
Excellent service, I would definitely use this company again.
Report review
22 Aug 2023
Verified review
Just love my phone cover it come on time and would recommend
Report review
18 Aug 2023
Verified review
Parfait ++++
Report review
13 Aug 2023
Verified review
Report review
10 Aug 2023
Verified review
Customer service is none existent, just automated emails. Clearly a site error with no refund even offered. Used these for my past few cases but never again.
Report review
Answer by mypersonalisedcase.co.uk
24 Aug 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.