mypersonalisedcase.co.uk- Logo - reviews

mypersonalisedcase.co.uk
Reviews:

149 reviews in the last 12 months3,545 total reviews  

3.84
Good
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Top positive review

22 Feb 2024
 Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.

Top negative review

10 Jul 2023
 Verified review
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Reviews for mypersonalisedcase.co.uk

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5 Oct 2023
 Verified review

Will never use again

Delivery took an exceptionally long time, and eventhough u paid for fast delivery it took over two qeeks! Ther was no way to contact an actual person or talk to anyone. Then I did get one response telling me my postage would be repaid and this still hasn’t happened. The date it was brought for as a gift was missed and the company don’t seem to hold any interest in your complains or queries at all. I need to order two more cases but will never use again.
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
2 Oct 2023
 Verified review

Wrong Size

Ordered a phone case for my girlfriends birthday. iPhone 13 pro. Made sure to select the correct phone size and everything. Didn’t fit.
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Answer by mypersonalisedcase.co.uk
4 Oct 2023
Hello We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will make sure you receive another product as soon as possible. Thank you for your understanding! Kind regards Customer Happiness Team
30 Sept 2023
 Verified review

Recommended

Picture looks beautiful on my phone - so happy
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27 Sept 2023
 Verified review
Delivered quicker than expected and safely packaged. Have used before and would again.
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18 Sept 2023
 Verified review
fast friendly
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18 Sept 2023
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13 Sept 2023
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Lovely item well pleased Would recommend
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10 Sept 2023
 Verified review
Brilliant work don’t think you could better it.
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8 Sept 2023
 Verified review
It the last pic of me and my son before he passed away now I got him on my phone cover I love it.
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6 Sept 2023
 Verified review
Very quick process. Great quality product - Would recommend
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3 Sept 2023
 Verified review
Very easy to do and put a custom made picture on my phone case which despite taking 3 weeks to arrive was definitely worth the wait and to be honest I think it was royal snail mail that was at fault for the delivery wait the case is very high quality and the image is crystal clear and looks awesome
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1 Sept 2023
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31 Aug 2023
 Verified review
Scammers
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Answer by mypersonalisedcase.co.uk
5 Sept 2023
Hello! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
29 Aug 2023
 Verified review
Excellent quality
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27 Aug 2023
 Verified review
Excellent service, I would definitely use this company again.
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22 Aug 2023
 Verified review
Just love my phone cover it come on time and would recommend
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18 Aug 2023
 Verified review
Parfait ++++
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13 Aug 2023
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10 Aug 2023
 Verified review
Customer service is none existent, just automated emails. Clearly a site error with no refund even offered. Used these for my past few cases but never again.
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Answer by mypersonalisedcase.co.uk
24 Aug 2023
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
6 Aug 2023
 Verified review
Amazing product and fast delivery
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