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Top positive review
22 Feb 2024
Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
I love my new phone case...my picture is my dad and myself hands entwined...that picture is extremely special to me as my dad died shortly after the picture was taken...and my phone case is a brilliant clear colourful reminder of my dad...thank you for making it so well ...will definitely use this company again 10/10 stars from me 😁
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9 days ago
Verified review
Brilliant Quality
The case came quickly, in the predicted time and it did my phone exactly. The print is high quality and I love the texture and feel of the product. And as a bonus, there’s no large or obstructive branding on the case which I really appreciate.
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4 Apr 2024
Verified review
Brilliant personalised case
Easy to do online and prints are really clear. Great quality. This is my second case after upgrading my phone and the previous one still looks brand new. Thank you ☺️
I ordered and took a long time to choose photos. Paid quite a lot around £38, got confirmation, then message that my order would be delayed for nearly 5 weeks. When I queried this, they said the I pad case size I needed was out of stock. Shouldn’t have taken my order and money then! Cancelled my order, refund came quite quickly. Went to Etsy, ordered what I wanted £14.99 and arrived in 4 days!
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Answer by mypersonalisedcase.co.uk
3 Apr 2024
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
9 hours ago
Verified review
I ordered my personalised case for my mums birthday on the 6th April and it still hasn't arrived.
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29 Mar 2024
Verified review
I ordered a specific case and got the wrong size and nobody answered my emails to help me
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Answer by mypersonalisedcase.co.uk
3 Apr 2024
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
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