mypersonalisedcase.co.ukReviews:
149 reviews in the last 12 months3,545 total reviews
Good
Top positive review
22 Feb 2024
Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.
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Top negative review
10 Jul 2023
Verified review
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Reviews for mypersonalisedcase.co.uk
11 Dec 2023
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29 Nov 2023
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28 Nov 2023
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4 Nov 2023
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13 Oct 2023
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9 Oct 2023
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18 Sept 2023
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1 Sept 2023
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23 Aug 2023
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13 Aug 2023
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25 Jul 2023
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19 Jul 2023
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30 May 2023
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10 Jul 2023
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An awful experience
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Answer by mypersonalisedcase.co.uk
12 Jul 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
9 Nov 2023
Verified review
Sent the wrong case.
I ordered a phone case with a picture I uploaded to their website. The case arrived, it was the correct image on the wrong case. I emailed them and it took a week of emails going back and forth before I could make them understand what they had done wrong.
When they finally grasped that they had printed my image on a case that was not for my phone they graciously said:
"Since we only want happy customers, we have decided to send a new order completely free of charge."
Wasn't that good of them !
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Answer by mypersonalisedcase.co.uk
15 Nov 2023
Hello!
We sincerely apologize for your dissatisfaction with our service. Your feedback is important to us, and we appreciate you taking the time to share your concerns.
To find the best solution and improve your experience with our company, we will be reaching out to you directly. Please expect our contact soon.
Thank you for bringing this to our attention. We are committed to making things right and ensuring a better experience for you.
Best regards,
mypersonalisedcase.co.uk
5 Oct 2023
Verified review
Will never use again
Delivery took an exceptionally long time, and eventhough u paid for fast delivery it took over two qeeks! Ther was no way to contact an actual person or talk to anyone. Then I did get one response telling me my postage would be repaid and this still hasn’t happened. The date it was brought for as a gift was missed and the company don’t seem to hold any interest in your complains or queries at all. I need to order two more cases but will never use again.
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
1 Aug 2023
Verified review
Uploaded my image, was all good and paid, then got email saying there was no image and here is a parital refund to buy again (not full refund). when through paypal for refund as no contact was easy on their website. Got an email saying it was shipped from customer services....then enquired and they said no it has been cancelled. Worst experience ever! got money back through paypal but would never recommened ever!!!
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Answer by mypersonalisedcase.co.uk
2 Aug 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
11 Oct 2023
Verified review
Change of Experience
Ordered and received daily emails stating it had been delayed until they finally refunded me 4 weeks later. Disappointed as this company had never let me down before.
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
10 Aug 2023
Verified review
Customer service is none existent, just automated emails. Clearly a site error with no refund even offered. Used these for my past few cases but never again.
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Answer by mypersonalisedcase.co.uk
24 Aug 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
28 May 2023
Verified review
Order the 03/05 delivery 27/05 when you said delivery in between the 10/05 and the 19/05, was a birthday present and you didn’t deliver what you promised.
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Answer by mypersonalisedcase.co.uk
12 Jun 2023
Hello!
We are sorry to hear about the delay in delivering your order.
We would love to help with this. If your order had a guaranteed delivery date, please make sure to reach out to us via our Helpcenter so we can compensate for the delay.
Thank you for your understanding!
Kind regards,
Customer Happiness Team