mypersonalisedcase.co.ukReviews:
148 reviews in the last 12 months3,534 total reviews
Good
Top positive review
22 Feb 2024
Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.
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Top negative review
10 Jul 2023
Verified review
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Reviews for mypersonalisedcase.co.uk
9 days ago
Verified review
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1 Apr 2024
Verified review
Poor! No stars if possible
I ordered and took a long time to choose photos. Paid quite a lot around £38, got confirmation, then message that my order would be delayed for nearly 5 weeks. When I queried this, they said the I pad case size I needed was out of stock. Shouldn’t have taken my order and money then! Cancelled my order, refund came quite quickly. Went to Etsy, ordered what I wanted £14.99 and arrived in 4 days!
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Answer by mypersonalisedcase.co.uk
3 Apr 2024
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
29 Mar 2024
Verified review
I ordered a specific case and got the wrong size and nobody answered my emails to help me
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Answer by mypersonalisedcase.co.uk
3 Apr 2024
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
BJ
Betul j.
Javed
21 hours ago
Verified review
3 weeks after I am still awaiting for my item to arrive.
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29 Mar 2024
Verified review
Poor quality print, very overpriced
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Answer by mypersonalisedcase.co.uk
3 Apr 2024
Hello!
We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will make sure you receive another product as soon as possible.
Thank you for your understanding!
Kind regards
Customer Happiness Team
5 days ago
Verified review
have not recived my order !!!
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25 Mar 2024
Verified review
Great customer service and product was delivered within timeframe promised.
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23 Mar 2024
Verified review
Great case, Shame about the protection
The personal case is fabulous. It just looks a little in protection.
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24 Mar 2024
Verified review
Respond to my email, still wait ordered two cases on received one and no reply from you guys.
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Answer by mypersonalisedcase.co.uk
27 Mar 2024
Hello!
We are sorry that we could not meet your quality expectations. Your satisfaction is our top priority. Our support team will contact you as soon as possible to resolve the problem.
Thank you for your understanding!
Yours sincerely,
Customer Happiness Team
11 Mar 2024
Verified review
Terrible making of an ipad case. Delayed for weeks and then awfully done when arrived.
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Answer by mypersonalisedcase.co.uk
12 Mar 2024
Hello!
We sincerely apologize for your dissatisfaction with our service. Your feedback is important to us, and we appreciate you taking the time to share your concerns.
To find the best solution and improve your experience with our company, we will be reaching out to you directly. Please expect our contact soon.
Thank you for bringing this to our attention. We are committed to making things right and ensuring a better experience for you.
Best regards,
Support Team
2 Mar 2024
Verified review
Horrible company charged me twice
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Answer by mypersonalisedcase.co.uk
5 Mar 2024
Hello,
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
4 Mar 2024
Verified review
Order never arrived
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Answer by mypersonalisedcase.co.uk
5 Mar 2024
Hello,
We truly understand how annoying it is to not have received your order yet.
Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible.
Thank you for your collaboration!
Kind regards,
Customer Happiness Team
22 Feb 2024
Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.
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22 Oct 2023
Verified review
With the case went round the top but still like it every year get a case and this year got 2 one for hubby one for mum the both loves them !!
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12 Aug 2023
Verified review
Good clear photo and case. Surprised how long it took to arrive and that a “uk” marked website was actually not in UK.
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28 Oct 2023
Verified review
Not too bad..
The case fits amazing, to the mm. The picture could have been sharper.
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5 Nov 2023
Verified review
Very easy to design a case but unfortunately not MagSafe compatible.
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13 Oct 2023
Verified review
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23 Aug 2023
Verified review
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10 Jul 2023
Verified review
An awful experience
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
Report review
Answer by mypersonalisedcase.co.uk
12 Jul 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team