mypersonalisedcase.co.ukReviews:
149 reviews in the last 12 months3,545 total reviews
Good
Top positive review
22 Feb 2024
Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.
Read more
Top negative review
10 Jul 2023
Verified review
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
Read more
Reviews for mypersonalisedcase.co.uk
2 Mar 2024
Verified review
Photo not sharp enough. Service good and quick though. Solid case. Like that.
Report review
5 Mar 2024
Verified review
Quality and the service was superb
Report review
20 Feb 2024
Verified review
Great item. Just what I ordered.
Report review
17 Mar 2024
Verified review
Great product 10/10
Report review
13 Mar 2024
Verified review
Report review
2 Mar 2024
Verified review
Report review
26 Feb 2024
Verified review
Report review
11 Mar 2024
Verified review
Terrible making of an ipad case. Delayed for weeks and then awfully done when arrived.
Report review
Answer by mypersonalisedcase.co.uk
12 Mar 2024
Hello!
We sincerely apologize for your dissatisfaction with our service. Your feedback is important to us, and we appreciate you taking the time to share your concerns.
To find the best solution and improve your experience with our company, we will be reaching out to you directly. Please expect our contact soon.
Thank you for bringing this to our attention. We are committed to making things right and ensuring a better experience for you.
Best regards,
Support Team
2 Mar 2024
Verified review
Horrible company charged me twice
Report review
Answer by mypersonalisedcase.co.uk
5 Mar 2024
Hello,
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
4 Mar 2024
Verified review
Order never arrived
Report review
Answer by mypersonalisedcase.co.uk
5 Mar 2024
Hello,
We truly understand how annoying it is to not have received your order yet.
Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible.
Thank you for your collaboration!
Kind regards,
Customer Happiness Team
3 Sept 2023
Verified review
Very easy to do and put a custom made picture on my phone case which despite taking 3 weeks to arrive was definitely worth the wait and to be honest I think it was royal snail mail that was at fault for the delivery wait the case is very high quality and the image is crystal clear and looks awesome
Report review
23 Jul 2023
Verified review
Good in parts!
The cover is good, picture clear and I like that I can put my phone on a slippery surface and it stays put. I have had to cut away the cover from the on/off button as my fingers were not strong enough to operate it as it was.
Report review
8 Oct 2023
Verified review
Very good service with excellent communication. There was a slight delay in the process but the company kept me informed regularly. Very pleased with the product.
Report review
27 Jul 2023
Verified review
I ordered the correct case for my phone but when I received it it's slots don't fit my phone and can't get hold of anyone for an answer or refund.
Report review
23 Oct 2023
Verified review
Disappointed with the quality of what they claim is a tough case, nothing like the one I ordered for my old phone. Won’t be using it.
Report review
16 Oct 2023
Verified review
Easy process and excellent results
Every time I've ordered it's been a very easy process.
The designs on the phone cases are always exactly what I wanted.
Report review
17 Oct 2023
Verified review
Lots of delay in sending out the order. Once it arrived, very happy with the quality of the case and print on it
Report review
25 Sept 2023
Verified review
Ordered on 2 seperate occasions and both times delayed. Still not received the second but royal mail have it now
Report review
19 Jun 2023
Verified review
Fantastic quality case. The picture is bright and clear. My son was really happy with the results.
Report review
11 Dec 2023
Verified review
Very prompt service. Nicely package and very good quality product. My son will love his new cover.
Report review