mypersonalisedcase.co.ukReviews:
149 reviews in the last 12 months3,545 total reviews
Good
Top positive review
22 Feb 2024
Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.
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Top negative review
10 Jul 2023
Verified review
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Reviews for mypersonalisedcase.co.uk
23 Jul 2023
Verified review
Good in parts!
The cover is good, picture clear and I like that I can put my phone on a slippery surface and it stays put. I have had to cut away the cover from the on/off button as my fingers were not strong enough to operate it as it was.
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10 Jul 2023
Verified review
An awful experience
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Answer by mypersonalisedcase.co.uk
12 Jul 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
8 Jul 2023
Verified review
Still not received the item
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Answer by mypersonalisedcase.co.uk
12 Jul 2023
Hello!
We truly understand how annoying it is to not have received your order yet.
Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible.
Thank you for your collaboration!
Kind regards,
Customer Happiness Team
28 May 2023
Verified review
Order the 03/05 delivery 27/05 when you said delivery in between the 10/05 and the 19/05, was a birthday present and you didn’t deliver what you promised.
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Answer by mypersonalisedcase.co.uk
12 Jun 2023
Hello!
We are sorry to hear about the delay in delivering your order.
We would love to help with this. If your order had a guaranteed delivery date, please make sure to reach out to us via our Helpcenter so we can compensate for the delay.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
26 May 2023
Verified review
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21 May 2023
Verified review
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