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mypersonalisedcase.co.uk
Reviews:

146 reviews in the last 12 months3,536 total reviews  

3.79
Good
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Top positive review

22 Feb 2024
 Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.
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Top negative review

10 Jul 2023
 Verified review
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Reviews for mypersonalisedcase.co.uk

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28 May 2023
 Verified review
Order the 03/05 delivery 27/05 when you said delivery in between the 10/05 and the 19/05, was a birthday present and you didn’t deliver what you promised.
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Answer by mypersonalisedcase.co.uk
12 Jun 2023
Hello! We are sorry to hear about the delay in delivering your order. We would love to help with this. If your order had a guaranteed delivery date, please make sure to reach out to us via our Helpcenter so we can compensate for the delay. Thank you for your understanding! Kind regards, Customer Happiness Team
29 Jul 2023
 Verified review

Think very hard before ordering...

Production time waaaay tooooo long, terrible customer service and finished item is too poor a standard to last. Cannot recommend in any way.
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Answer by mypersonalisedcase.co.uk
2 Aug 2023
Hello! We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will contact you as soon as possible to resolve the problem. Thank you for your understanding! Kind regards Customer Happiness Team
2 Oct 2023
 Verified review

Wrong Size

Ordered a phone case for my girlfriends birthday. iPhone 13 pro. Made sure to select the correct phone size and everything. Didn’t fit.
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Answer by mypersonalisedcase.co.uk
4 Oct 2023
Hello We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will make sure you receive another product as soon as possible. Thank you for your understanding! Kind regards Customer Happiness Team
11 May 2023
 Verified review

Low quality and overpriced

I thought the case we received was of low quality (feel and image quality) and very overpriced, was very disappointed with my purchase
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Answer by mypersonalisedcase.co.uk
19 May 2023
Hello! We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will make sure you receive another product as soon as possible. Thank you for your understanding! Kind regards Customer Happiness Team
13 Dec 2023
 Verified review
Absolutely rubbish quality would be embarrassed to give as Xmas present straight in bin for this what a waste of money.
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Answer by mypersonalisedcase.co.uk
13 Dec 2023
Hello! We are genuinely sorry to hear that you were not satisfied with our product. Your feedback is important to us, and we take your concerns seriously. We would like to find the best solution to improve your experience with our company. To address your specific issues, we will be reaching out to you directly. Please expect our contact soon. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right. Customer Happiness Team
22 Oct 2023
 Verified review
Late and Poor Quality The order was over a week late and the quality of the the picture on the case is very poor
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Answer by mypersonalisedcase.co.uk
30 Oct 2023
Hello! We are genuinely sorry to hear that you were not satisfied with our product. Your feedback is important to us, and we take your concerns seriously. We would like to find the best solution to improve your experience with our company. To address your specific issues, we will be reaching out to you directly. Please expect our contact soon. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right. Best regards, Customer Happiness Team
15 Oct 2023
 Verified review
An utter shambles! Weeks and nothing got made, took forever to get a refund. Total time wasters
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
24 Oct 2023
 Verified review
I still don't have a case and it was meant to be for a present. Still waiting for it to arrive.
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Answer by mypersonalisedcase.co.uk
30 Oct 2023
Hello! We truly understand how annoying it is to not have received your order yet. Of course, we want to solve this issue as soon as possible. To find the best solution and improve your experience with our company, we will be reaching out to you directly. Please expect our contact soon. Thank you for bringing this to our attention. We are committed to making things right and ensuring a better experience for you. Kind regards, Customer Happiness Team
PB
Peter B.
Hornchurch
13 Oct 2023
 Verified review
Order kept being delayed. Never arrived. Then took nearly 2 weeks for refund.
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello! We truly understand how annoying it is to not have received your order yet. Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible. Thank you for your collaboration! Kind regards, Customer Happiness Team
7 Oct 2023
 Verified review
Product has been delayed for 7 days in a row shipping and still not arrived
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello! We truly understand how annoying it is to not have received your order yet. Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible. Thank you for your collaboration! Kind regards, Customer Happiness Team
4 Aug 2023
 Verified review
The picture is very bad quality for the price you pay
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Answer by mypersonalisedcase.co.uk
9 Aug 2023
Hello! We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and Our support team will contact you as soon as possible to resolve the problem. Thank you for your understanding! Kind regards Customer Happiness Team
28 Aug 2023
 Verified review
Didn’t fit my phone cannot use it
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Answer by mypersonalisedcase.co.uk
5 Sept 2023
Hello! We are sorry to hear you have received wrong size of case. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards Customer Happiness Team
5 Nov 2023
 Verified review
The case doesn’t fit the phone.
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Answer by mypersonalisedcase.co.uk
6 Nov 2023
Hello! We are sorry to hear your product doesn't fit. Your satisfaction is our top priority. Our support team will contact you as soon as possible to resolve the problem. Thank you for your understanding! Yours sincerely, mypersonalisedcase.co.uk
8 Jul 2023
 Verified review
Still not received the item
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Answer by mypersonalisedcase.co.uk
12 Jul 2023
Hello! We truly understand how annoying it is to not have received your order yet. Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible. Thank you for your collaboration! Kind regards, Customer Happiness Team
10 Oct 2023
 Verified review
Never got my item
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello! We truly understand how annoying it is to not have received your order yet. Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible. Thank you for your collaboration! Kind regards, Customer Happiness Team
31 Aug 2023
 Verified review
Scammers
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Answer by mypersonalisedcase.co.uk
5 Sept 2023
Hello! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
29 Oct 2023
 Verified review
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Answer by mypersonalisedcase.co.uk
30 Oct 2023
Hello! We sincerely apologize for your dissatisfaction with our service. Your feedback is important to us, and we appreciate you taking the time to share your concerns. To find the best solution and improve your experience with our company, we will be reaching out to you directly. Please expect our contact soon. Thank you for bringing this to our attention. We are committed to making things right and ensuring a better experience for you. Best regards, Customer Happiness Team
26 May 2023
 Verified review
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21 May 2023
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