mypersonalisedcase.co.ukReviews:
149 reviews in the last 12 months3,535 total reviews
Good
Top positive review
22 Feb 2024
Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.
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Top negative review
10 Jul 2023
Verified review
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Reviews for mypersonalisedcase.co.uk
4 days ago
Verified review
I ordered my personalised case for my mums birthday on the 6th April and it still hasn't arrived.
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BJ
Betul j.
Javed
5 days ago
Verified review
3 weeks after I am still awaiting for my item to arrive.
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9 days ago
Verified review
have not recived my order !!!
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1 Apr 2024
Verified review
Poor! No stars if possible
I ordered and took a long time to choose photos. Paid quite a lot around £38, got confirmation, then message that my order would be delayed for nearly 5 weeks. When I queried this, they said the I pad case size I needed was out of stock. Shouldn’t have taken my order and money then! Cancelled my order, refund came quite quickly. Went to Etsy, ordered what I wanted £14.99 and arrived in 4 days!
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Answer by mypersonalisedcase.co.uk
3 Apr 2024
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
29 Mar 2024
Verified review
I ordered a specific case and got the wrong size and nobody answered my emails to help me
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Answer by mypersonalisedcase.co.uk
3 Apr 2024
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
29 Mar 2024
Verified review
Poor quality print, very overpriced
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Answer by mypersonalisedcase.co.uk
3 Apr 2024
Hello!
We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will make sure you receive another product as soon as possible.
Thank you for your understanding!
Kind regards
Customer Happiness Team
24 Mar 2024
Verified review
Respond to my email, still wait ordered two cases on received one and no reply from you guys.
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Answer by mypersonalisedcase.co.uk
27 Mar 2024
Hello!
We are sorry that we could not meet your quality expectations. Your satisfaction is our top priority. Our support team will contact you as soon as possible to resolve the problem.
Thank you for your understanding!
Yours sincerely,
Customer Happiness Team
11 Mar 2024
Verified review
Terrible making of an ipad case. Delayed for weeks and then awfully done when arrived.
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Answer by mypersonalisedcase.co.uk
12 Mar 2024
Hello!
We sincerely apologize for your dissatisfaction with our service. Your feedback is important to us, and we appreciate you taking the time to share your concerns.
To find the best solution and improve your experience with our company, we will be reaching out to you directly. Please expect our contact soon.
Thank you for bringing this to our attention. We are committed to making things right and ensuring a better experience for you.
Best regards,
Support Team
4 Mar 2024
Verified review
Order never arrived
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Answer by mypersonalisedcase.co.uk
5 Mar 2024
Hello,
We truly understand how annoying it is to not have received your order yet.
Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible.
Thank you for your collaboration!
Kind regards,
Customer Happiness Team
2 Mar 2024
Verified review
Horrible company charged me twice
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Answer by mypersonalisedcase.co.uk
5 Mar 2024
Hello,
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
13 Dec 2023
Verified review
Absolutely rubbish quality would be embarrassed to give as Xmas present straight in bin for this what a waste of money.
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Answer by mypersonalisedcase.co.uk
13 Dec 2023
Hello!
We are genuinely sorry to hear that you were not satisfied with our product. Your feedback is important to us, and we take your concerns seriously.
We would like to find the best solution to improve your experience with our company. To address your specific issues, we will be reaching out to you directly. Please expect our contact soon.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Customer Happiness Team
9 Nov 2023
Verified review
Sent the wrong case.
I ordered a phone case with a picture I uploaded to their website. The case arrived, it was the correct image on the wrong case. I emailed them and it took a week of emails going back and forth before I could make them understand what they had done wrong.
When they finally grasped that they had printed my image on a case that was not for my phone they graciously said:
"Since we only want happy customers, we have decided to send a new order completely free of charge."
Wasn't that good of them !
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Answer by mypersonalisedcase.co.uk
15 Nov 2023
Hello!
We sincerely apologize for your dissatisfaction with our service. Your feedback is important to us, and we appreciate you taking the time to share your concerns.
To find the best solution and improve your experience with our company, we will be reaching out to you directly. Please expect our contact soon.
Thank you for bringing this to our attention. We are committed to making things right and ensuring a better experience for you.
Best regards,
mypersonalisedcase.co.uk
5 Nov 2023
Verified review
The case doesn’t fit the phone.
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Answer by mypersonalisedcase.co.uk
6 Nov 2023
Hello!
We are sorry to hear your product doesn't fit. Your satisfaction is our top priority. Our support team will contact you as soon as possible to resolve the problem.
Thank you for your understanding!
Yours sincerely,
mypersonalisedcase.co.uk
29 Oct 2023
Verified review
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Answer by mypersonalisedcase.co.uk
30 Oct 2023
Hello!
We sincerely apologize for your dissatisfaction with our service. Your feedback is important to us, and we appreciate you taking the time to share your concerns.
To find the best solution and improve your experience with our company, we will be reaching out to you directly. Please expect our contact soon.
Thank you for bringing this to our attention. We are committed to making things right and ensuring a better experience for you.
Best regards,
Customer Happiness Team
24 Oct 2023
Verified review
I still don't have a case and it was meant to be for a present. Still waiting for it to arrive.
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Answer by mypersonalisedcase.co.uk
30 Oct 2023
Hello!
We truly understand how annoying it is to not have received your order yet.
Of course, we want to solve this issue as soon as possible. To find the best solution and improve your experience with our company, we will be reaching out to you directly. Please expect our contact soon.
Thank you for bringing this to our attention. We are committed to making things right and ensuring a better experience for you.
Kind regards,
Customer Happiness Team
22 Oct 2023
Verified review
Late and Poor Quality
The order was over a week late and the quality of the the picture on the case is very poor
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Answer by mypersonalisedcase.co.uk
30 Oct 2023
Hello!
We are genuinely sorry to hear that you were not satisfied with our product. Your feedback is important to us, and we take your concerns seriously.
We would like to find the best solution to improve your experience with our company. To address your specific issues, we will be reaching out to you directly. Please expect our contact soon.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Best regards,
Customer Happiness Team
15 Oct 2023
Verified review
An utter shambles! Weeks and nothing got made, took forever to get a refund. Total time wasters
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
PB
Peter B.
Hornchurch
13 Oct 2023
Verified review
Order kept being delayed. Never arrived. Then took nearly 2 weeks for refund.
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello!
We truly understand how annoying it is to not have received your order yet.
Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible.
Thank you for your collaboration!
Kind regards,
Customer Happiness Team
11 Oct 2023
Verified review
Change of Experience
Ordered and received daily emails stating it had been delayed until they finally refunded me 4 weeks later. Disappointed as this company had never let me down before.
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
10 Oct 2023
Verified review
Never got my item
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello!
We truly understand how annoying it is to not have received your order yet.
Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible.
Thank you for your collaboration!
Kind regards,
Customer Happiness Team