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Top positive review
22 Feb 2024
Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
The case fits amazing, to the mm. The picture could have been sharper.
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24 Oct 2023
Verified review
I still don't have a case and it was meant to be for a present. Still waiting for it to arrive.
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Answer by mypersonalisedcase.co.uk
30 Oct 2023
Hello!
We truly understand how annoying it is to not have received your order yet.
Of course, we want to solve this issue as soon as possible. To find the best solution and improve your experience with our company, we will be reaching out to you directly. Please expect our contact soon.
Thank you for bringing this to our attention. We are committed to making things right and ensuring a better experience for you.
Kind regards,
Customer Happiness Team
22 Oct 2023
Verified review
Late and Poor Quality
The order was over a week late and the quality of the the picture on the case is very poor
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Answer by mypersonalisedcase.co.uk
30 Oct 2023
Hello!
We are genuinely sorry to hear that you were not satisfied with our product. Your feedback is important to us, and we take your concerns seriously.
We would like to find the best solution to improve your experience with our company. To address your specific issues, we will be reaching out to you directly. Please expect our contact soon.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Best regards,
Customer Happiness Team
22 Oct 2023
Verified review
With the case went round the top but still like it every year get a case and this year got 2 one for hubby one for mum the both loves them !!
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15 Oct 2023
Verified review
An utter shambles! Weeks and nothing got made, took forever to get a refund. Total time wasters
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
Order kept being delayed. Never arrived. Then took nearly 2 weeks for refund.
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello!
We truly understand how annoying it is to not have received your order yet.
Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible.
Thank you for your collaboration!
Kind regards,
Customer Happiness Team
11 Oct 2023
Verified review
Change of Experience
Ordered and received daily emails stating it had been delayed until they finally refunded me 4 weeks later. Disappointed as this company had never let me down before.
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
10 Oct 2023
Verified review
Never got my item
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello!
We truly understand how annoying it is to not have received your order yet.
Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible.
Thank you for your collaboration!
Kind regards,
Customer Happiness Team
7 Oct 2023
Verified review
Product has been delayed for 7 days in a row shipping and still not arrived
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello!
We truly understand how annoying it is to not have received your order yet.
Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible.
Thank you for your collaboration!
Kind regards,
Customer Happiness Team
5 Oct 2023
Verified review
Will never use again
Delivery took an exceptionally long time, and eventhough u paid for fast delivery it took over two qeeks! Ther was no way to contact an actual person or talk to anyone. Then I did get one response telling me my postage would be repaid and this still hasn’t happened. The date it was brought for as a gift was missed and the company don’t seem to hold any interest in your complains or queries at all. I need to order two more cases but will never use again.
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
2 Oct 2023
Verified review
Wrong Size
Ordered a phone case for my girlfriends birthday. iPhone 13 pro. Made sure to select the correct phone size and everything. Didn’t fit.
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Answer by mypersonalisedcase.co.uk
4 Oct 2023
Hello
We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will make sure you receive another product as soon as possible.
Thank you for your understanding!
Kind regards
Customer Happiness Team
31 Aug 2023
Verified review
Scammers
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Answer by mypersonalisedcase.co.uk
5 Sept 2023
Hello!
Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
23 Aug 2023
Verified review
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12 Aug 2023
Verified review
Good clear photo and case. Surprised how long it took to arrive and that a “uk” marked website was actually not in UK.
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10 Aug 2023
Verified review
Customer service is none existent, just automated emails. Clearly a site error with no refund even offered. Used these for my past few cases but never again.
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Answer by mypersonalisedcase.co.uk
24 Aug 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
4 Aug 2023
Verified review
The picture is very bad quality for the price you pay
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Answer by mypersonalisedcase.co.uk
9 Aug 2023
Hello!
We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and Our support team will contact you as soon as possible to resolve the problem.
Thank you for your understanding!
Kind regards
Customer Happiness Team
1 Aug 2023
Verified review
Uploaded my image, was all good and paid, then got email saying there was no image and here is a parital refund to buy again (not full refund). when through paypal for refund as no contact was easy on their website. Got an email saying it was shipped from customer services....then enquired and they said no it has been cancelled. Worst experience ever! got money back through paypal but would never recommened ever!!!
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Answer by mypersonalisedcase.co.uk
2 Aug 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
29 Jul 2023
Verified review
Think very hard before ordering...
Production time waaaay tooooo long, terrible customer service and finished item is too poor a standard to last. Cannot recommend in any way.
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Answer by mypersonalisedcase.co.uk
2 Aug 2023
Hello!
We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will contact you as soon as possible to resolve the problem.
Thank you for your understanding!
Kind regards
Customer Happiness Team
10 Jul 2023
Verified review
An awful experience
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Answer by mypersonalisedcase.co.uk
12 Jul 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
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