mypersonalisedcase.co.uk- Logo - reviews

mypersonalisedcase.co.uk
Reviews:

149 reviews in the last 12 months3,545 total reviews  

3.84
Good
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

22 Feb 2024
 Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.

Top negative review

10 Jul 2023
 Verified review
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for mypersonalisedcase.co.uk

Filter
Sort by  
Latest first
10 Aug 2023
 Verified review
Customer service is none existent, just automated emails. Clearly a site error with no refund even offered. Used these for my past few cases but never again.
Report review
Answer by mypersonalisedcase.co.uk
24 Aug 2023
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
6 Aug 2023
 Verified review
Amazing product and fast delivery
Report review
4 Aug 2023
 Verified review
The picture is very bad quality for the price you pay
Report review
Answer by mypersonalisedcase.co.uk
9 Aug 2023
Hello! We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and Our support team will contact you as soon as possible to resolve the problem. Thank you for your understanding! Kind regards Customer Happiness Team
4 Aug 2023
 Verified review
Great quality products
Report review
2 Aug 2023
 Verified review
Excellent quality, very pleased
Report review
1 Aug 2023
 Verified review
Uploaded my image, was all good and paid, then got email saying there was no image and here is a parital refund to buy again (not full refund). when through paypal for refund as no contact was easy on their website. Got an email saying it was shipped from customer services....then enquired and they said no it has been cancelled. Worst experience ever! got money back through paypal but would never recommened ever!!!
Report review
Answer by mypersonalisedcase.co.uk
2 Aug 2023
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
29 Jul 2023
 Verified review

Think very hard before ordering...

Production time waaaay tooooo long, terrible customer service and finished item is too poor a standard to last. Cannot recommend in any way.
Report review
Answer by mypersonalisedcase.co.uk
2 Aug 2023
Hello! We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will contact you as soon as possible to resolve the problem. Thank you for your understanding! Kind regards Customer Happiness Team
27 Jul 2023
 Verified review
I ordered the correct case for my phone but when I received it it's slots don't fit my phone and can't get hold of anyone for an answer or refund.
Report review
25 Jul 2023
 Verified review
Customer Service is excellent!!
Report review
25 Jul 2023
 Verified review
Report review
23 Jul 2023
 Verified review

Good in parts!

The cover is good, picture clear and I like that I can put my phone on a slippery surface and it stays put. I have had to cut away the cover from the on/off button as my fingers were not strong enough to operate it as it was.
Report review
19 Jul 2023
 Verified review
Report review
18 Jul 2023
 Verified review
Great service. Excellent case
Report review
15 Jul 2023
 Verified review
Perfectly printed my pic. Good case. Reasonably quick service
Report review
14 Jul 2023
 Verified review
Love love love ma sir rod cover, thank's so much x
Report review
10 Jul 2023
 Verified review

An awful experience

Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
Report review
Answer by mypersonalisedcase.co.uk
12 Jul 2023
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
8 Jul 2023
 Verified review
Still not received the item
Report review
Answer by mypersonalisedcase.co.uk
12 Jul 2023
Hello! We truly understand how annoying it is to not have received your order yet. Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible. Thank you for your collaboration! Kind regards, Customer Happiness Team
29 Jun 2023
 Verified review
It was a really lovely case! Photos were printed to a high quality.
Report review
27 Jun 2023
 Verified review
My granddaughter was very pleased with her phone cover
Report review
23 Jun 2023
 Verified review
Husband was absolutely delighted and great delivery time
Report review