mypersonalisedcase.co.ukReviews:
148 reviews in the last 12 months3,539 total reviews
Good
Top positive review
22 Feb 2024
Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.
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Top negative review
10 Jul 2023
Verified review
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Reviews for mypersonalisedcase.co.uk
22 Oct 2023
Verified review
Late and Poor Quality
The order was over a week late and the quality of the the picture on the case is very poor
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Answer by mypersonalisedcase.co.uk
30 Oct 2023
Hello!
We are genuinely sorry to hear that you were not satisfied with our product. Your feedback is important to us, and we take your concerns seriously.
We would like to find the best solution to improve your experience with our company. To address your specific issues, we will be reaching out to you directly. Please expect our contact soon.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Best regards,
Customer Happiness Team
22 Oct 2023
Verified review
With the case went round the top but still like it every year get a case and this year got 2 one for hubby one for mum the both loves them !!
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17 Oct 2023
Verified review
Lots of delay in sending out the order. Once it arrived, very happy with the quality of the case and print on it
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16 Oct 2023
Verified review
Easy process and excellent results
Every time I've ordered it's been a very easy process.
The designs on the phone cases are always exactly what I wanted.
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15 Oct 2023
Verified review
An utter shambles! Weeks and nothing got made, took forever to get a refund. Total time wasters
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
13 Oct 2023
Verified review
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PB
Peter B.
Hornchurch
13 Oct 2023
Verified review
Order kept being delayed. Never arrived. Then took nearly 2 weeks for refund.
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello!
We truly understand how annoying it is to not have received your order yet.
Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible.
Thank you for your collaboration!
Kind regards,
Customer Happiness Team
11 Oct 2023
Verified review
Change of Experience
Ordered and received daily emails stating it had been delayed until they finally refunded me 4 weeks later. Disappointed as this company had never let me down before.
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
10 Oct 2023
Verified review
Never got my item
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello!
We truly understand how annoying it is to not have received your order yet.
Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible.
Thank you for your collaboration!
Kind regards,
Customer Happiness Team
9 Oct 2023
Verified review
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8 Oct 2023
Verified review
Very good service with excellent communication. There was a slight delay in the process but the company kept me informed regularly. Very pleased with the product.
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7 Oct 2023
Verified review
Product has been delayed for 7 days in a row shipping and still not arrived
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello!
We truly understand how annoying it is to not have received your order yet.
Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible.
Thank you for your collaboration!
Kind regards,
Customer Happiness Team
5 Oct 2023
Verified review
Will never use again
Delivery took an exceptionally long time, and eventhough u paid for fast delivery it took over two qeeks! Ther was no way to contact an actual person or talk to anyone. Then I did get one response telling me my postage would be repaid and this still hasn’t happened. The date it was brought for as a gift was missed and the company don’t seem to hold any interest in your complains or queries at all. I need to order two more cases but will never use again.
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
2 Oct 2023
Verified review
Wrong Size
Ordered a phone case for my girlfriends birthday. iPhone 13 pro. Made sure to select the correct phone size and everything. Didn’t fit.
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Answer by mypersonalisedcase.co.uk
4 Oct 2023
Hello
We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will make sure you receive another product as soon as possible.
Thank you for your understanding!
Kind regards
Customer Happiness Team
30 Sept 2023
Verified review
Recommended
Picture looks beautiful on my phone - so happy
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27 Sept 2023
Verified review
Delivered quicker than expected and safely packaged. Have used before and would again.
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25 Sept 2023
Verified review
Ordered on 2 seperate occasions and both times delayed. Still not received the second but royal mail have it now
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18 Sept 2023
Verified review
fast friendly
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18 Sept 2023
Verified review
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13 Sept 2023
Verified review
Lovely item well pleased
Would recommend
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