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mypersonalisedcase.co.uk
Reviews:

148 reviews in the last 12 months3,539 total reviews  

3.80
Good
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Top positive review

22 Feb 2024
 Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.

Top negative review

10 Jul 2023
 Verified review
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Reviews for mypersonalisedcase.co.uk

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17 Mar 2024
 Verified review
Great product 10/10
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13 Mar 2024
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11 Mar 2024
 Verified review
Terrible making of an ipad case. Delayed for weeks and then awfully done when arrived.
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Answer by mypersonalisedcase.co.uk
12 Mar 2024
Hello! We sincerely apologize for your dissatisfaction with our service. Your feedback is important to us, and we appreciate you taking the time to share your concerns. To find the best solution and improve your experience with our company, we will be reaching out to you directly. Please expect our contact soon. Thank you for bringing this to our attention. We are committed to making things right and ensuring a better experience for you. Best regards, Support Team
5 Mar 2024
 Verified review
Quality and the service was superb
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4 Mar 2024
 Verified review
Order never arrived
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Answer by mypersonalisedcase.co.uk
5 Mar 2024
Hello, We truly understand how annoying it is to not have received your order yet. Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible. Thank you for your collaboration! Kind regards, Customer Happiness Team
2 Mar 2024
 Verified review
Horrible company charged me twice
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Answer by mypersonalisedcase.co.uk
5 Mar 2024
Hello, Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
2 Mar 2024
 Verified review
Photo not sharp enough. Service good and quick though. Solid case. Like that.
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2 Mar 2024
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PC
Paul C.
BURY ST. EDMUNDS
29 Feb 2024
 Verified review
Good quality print on a good case. Excellent service. Arrived on time. Many thanks
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26 Feb 2024
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23 Feb 2024
 Verified review
Great quality! Easy to use website for personalisation. Loads of personalisation choices
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22 Feb 2024
 Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.
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20 Feb 2024
 Verified review
Great item. Just what I ordered.
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23 Dec 2023
 Verified review
Case looked perfect. Was excellent quality.
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23 Dec 2023
 Verified review

Poor Communication

Ordered but just kept receiving an email saying dispatch is delayed with no ETA. Seems no person to speak with for an explanation, just had to keep waiting. Ince recieved, product was very good
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Answer by mypersonalisedcase.co.uk
29 Dec 2023
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
23 Dec 2023
 Verified review
Ordering was so easy, had my case within 4 days
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20 Dec 2023
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15 Dec 2023
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14 Dec 2023
 Verified review
Good quality photo looks great
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13 Dec 2023
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