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mypersonalisedcase.co.uk
Reviews:

154 reviews in the last 12 months3,558 total reviews  

3.86
Good
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Top positive review

4 Jun 2024
 Verified review
I ordered a silicone cover for an iPhone and initially it didn't arrive despite having been told it had been sent to Royal Mail. I contacted the company and they immediately made and sent a new one with no quibbles. Never got the original but it was good that they took my feedback seriously and acted straight away. Have ordered a further case for a different phone-received with no issues. I like the product-seems more durable than others Ive had from competitors, that have become brittle.
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Top negative review

10 Jul 2023
 Verified review
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Reviews for mypersonalisedcase.co.uk

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17 Apr 2024
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17 Apr 2024
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9 Apr 2024
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6 Apr 2024
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25 Mar 2024
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24 Mar 2024
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1 Apr 2024
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Poor! No stars if possible

I ordered and took a long time to choose photos. Paid quite a lot around £38, got confirmation, then message that my order would be delayed for nearly 5 weeks. When I queried this, they said the I pad case size I needed was out of stock. Shouldn’t have taken my order and money then! Cancelled my order, refund came quite quickly. Went to Etsy, ordered what I wanted £14.99 and arrived in 4 days!
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Answer by mypersonalisedcase.co.uk
3 Apr 2024
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
24 Mar 2024
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Respond to my email, still wait ordered two cases on received one and no reply from you guys.
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Answer by mypersonalisedcase.co.uk
27 Mar 2024
Hello! We are sorry that we could not meet your quality expectations. Your satisfaction is our top priority. Our support team will contact you as soon as possible to resolve the problem. Thank you for your understanding! Yours sincerely, Customer Happiness Team
29 Mar 2024
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I ordered a specific case and got the wrong size and nobody answered my emails to help me
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Answer by mypersonalisedcase.co.uk
3 Apr 2024
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
29 Mar 2024
 Verified review
Poor quality print, very overpriced
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Answer by mypersonalisedcase.co.uk
3 Apr 2024
Hello! We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will make sure you receive another product as soon as possible. Thank you for your understanding! Kind regards Customer Happiness Team
23 Feb 2024
 Verified review
Great quality! Easy to use website for personalisation. Loads of personalisation choices
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Paul C.
BURY ST. EDMUNDS
29 Feb 2024
 Verified review
Good quality print on a good case. Excellent service. Arrived on time. Many thanks
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2 Mar 2024
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Photo not sharp enough. Service good and quick though. Solid case. Like that.
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5 Mar 2024
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Quality and the service was superb
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20 Feb 2024
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Great item. Just what I ordered.
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17 Mar 2024
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Great product 10/10
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13 Mar 2024
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2 Mar 2024
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26 Feb 2024
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11 Mar 2024
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Terrible making of an ipad case. Delayed for weeks and then awfully done when arrived.
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Answer by mypersonalisedcase.co.uk
12 Mar 2024
Hello! We sincerely apologize for your dissatisfaction with our service. Your feedback is important to us, and we appreciate you taking the time to share your concerns. To find the best solution and improve your experience with our company, we will be reaching out to you directly. Please expect our contact soon. Thank you for bringing this to our attention. We are committed to making things right and ensuring a better experience for you. Best regards, Support Team