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Top positive review
2 Nov 2023
Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
Product arrived with some damage to the packaging. Contacted customer service and was promptly sent more filling beads to replace some that were lost as a result.
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Answer by Big Bertha Original
22 Feb 2024
Thank you for contacting Customer Service! We are glad to hear they were able to help with the issue! Enjoy 😎
15 Feb 2024
Verified review
Beanbag
Excellent quality fabric used for the beanbag & the price was very fair too. Delivery was also super quick
More polyester beads were required to complete the look of the bag and after emailing BigBertha more arrived within within a day or two. To me that deserves the five star review.
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Answer by Big Bertha Original
16 Feb 2024
Aww thank you so much for your review ⭐!! Enjoy
29 Jan 2024
Verified review
The perfect pouffe…
I love this pouffe I thought it would be a little small for what I needed it for but it’s perfect a very reasonable size al I would ask for just for me would be more beans I’ve used it since day one and it’s getting a little flat in places
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Answer by Big Bertha Original
2 Feb 2024
Thank you for your review! Looks so nice! If you still have an issue with the filling, please send a new photo of the item to sales@bigberthaoriginal.com
16 Feb 2024
Verified review
I love my Cloud Sac memory foam footstool. It was quick delivery & I was kept informed throughout. I had an issue with the filling which was rectified immediately & received more filling, thank you
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Answer by Big Bertha Original
16 Feb 2024
Thank you for your review ⭐!! Happy lounging
21 Feb 2024
Verified review
Great stuff! Delivered quickly, easy to fill. Very well made with a strong inner lining - no escaping beans! Lovely colour. Very happy.
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Answer by Big Bertha Original
22 Feb 2024
Thank you so much for your great review! We hope you enjoy it 😎
1 Feb 2024
Verified review
Loved the large cushions. I bought 4 cushions and they make my sofas look like new I have recommended this website to family members
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Answer by Big Bertha Original
2 Feb 2024
Aww thank you ! Lovely cushions :) Enjoy
4 Feb 2024
Verified review
Beautifully made.
Perhaps an internal wrapping in the box? Our box had a hole in it, luckily had not affected the cushions.
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Answer by Big Bertha Original
9 Feb 2024
Thank you for your feedback ⭐! Good to hear cushions arrived in good condition.
2 Feb 2024
Verified review
Very fast delivery and great products. Also very good at keeping customers updated with their delivery etc.
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