Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

615 reviews in the last 12 months5,538 total reviews  

4.14
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: 2 Jul 2014
The Trustmark indicates trustworthy online retailers.
Big Bertha Original fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Big Bertha Original

Sort by  
Latest first
(79)
Reset
13 Mar 2024
 Verified review

The cushion cover was fantastic but…

The cushion cover was fantastic and well made, however, the inner pillow that we ordered extra didn’t really fill the cover, it was quite a bit smaller and don’t go to the corners
Report review
Answer by Big Bertha Original
15 Mar 2024
Sorry about this, sometimes it takes a couple of days for the inners to expand. Please contact sales@bgberthaoriginal.com if you have further questions.
9 Mar 2024
 Verified review

Sofa bean bag & foot stool

Beans provided do not fill out sofa, however after review more beans were sent out. No issues now :)
Report review
Answer by Big Bertha Original
15 Apr 2024
Great! Good to hear the extra filling made it better for you :)
3 Mar 2024
 Verified review

Service and product good.

The service was good and the product was really nice and just what we wanted. I’ve dropped a star as I would have preferred the chair to have arrived completed and for us no to have to put the polystyrene beads in ourselves. It wasn’t as difficult as anticipated but would have saved on a huge plastic bag.
Report review
Answer by Big Bertha Original
6 Mar 2024
Thank you for your feedback ⭐!
1 Mar 2024
 Verified review
Pleased with the product but surprised I had to fill it myself! This information was not given when I ordered it.
Report review
Answer by Big Bertha Original
1 Mar 2024
Thank you for your review :) !
27 Feb 2024
 Verified review
Lovely wee sofa but would be 5 stars if it had a liner so cover can be washed. Also brilliant if we didn't have to fill it when it arrived..it was easy to fill but still quite a lot of wastage.
Report review
Answer by Big Bertha Original
1 Mar 2024
Thank you for your review! We are glad to hear you like it :)
3 Feb 2024
 Verified review
Great service and delivery, I didn’t realise the beans came separately to the bags!
Report review
Answer by Big Bertha Original
9 Feb 2024
Thank you for your review :)
1 Feb 2024
 Verified review

The bean bag itself is great

the bean bag itself is great, having to put the beans in ourselves - not so great. I don't know why the beans did not come already inside the bag and why we had to put them in ourselves. I cannot see the advantage shipping wise.
Report review
Answer by Big Bertha Original
2 Feb 2024
Thank you for your feedback!
26 Jan 2024
 Verified review
Lovely fabric but would have like the foot stool to have been pre-filled with the beans!!
Report review
Answer by Big Bertha Original
26 Jan 2024
Thank you for your review :) Let us know if you need further assistance
26 Jan 2024
 Verified review
Item looks good but was expecting a beanbag nit a kit to do it yourself.
Report review
Answer by Big Bertha Original
26 Jan 2024
Thank you for your review! Let us know if you need further assistance
25 Jan 2024
 Verified review
I like everything about it. The only reason I gave 4 stars and not 5 is that it is a little short of filling.
Report review
Answer by Big Bertha Original
26 Jan 2024
Thank you for your review! Customer service will be able to help with the filling issue, just send a photo of the item to sale@bigberthoriginal.com and they will sort it for you! :)
18 Jan 2024
 Verified review
Good bean bag maybe needed more beans to fill.it a bit more
Report review
Answer by Big Bertha Original
19 Jan 2024
Thank you for your review. Please email sales@bigberthaoriginal.com with a photo of the item and they will be able to help you with this.
16 Jan 2024
 Verified review
They had a problem delivering my order, this was the fault of Evri, they were quick to respond to my query and communicated quickly I did receive a full refund and I would use them again if they could guarantee delivery
Report review
Answer by Big Bertha Original
17 Jan 2024
Thank you for your feedback and apologies for the issue with the courier.
7 Jan 2024
 Verified review
Quality product ! Did not like the fact we had to fill beanbag up ourselves ! Maybe if we were made aware before purchase, I probably would have still ordered, but felt better about the purchase.
Report review
Answer by Big Bertha Original
12 Jan 2024
Thank you for your feedback and apologies if it was not clear before placing the order. We hope this does not prevent you from enjoying the product.
6 Jan 2024
 Verified review
Lovely Beanbag chair, If the cover was removable/separate from the inside cover so it could be washed easily.
Report review
Answer by Big Bertha Original
12 Jan 2024
Thank you for your feedback 🙂
3 Jan 2024
 Verified review

Lovely bean bag, arrived quickly

The bean bag and footstool arrived quickly and are lovely, but the white zipped lining confused me and it look three emails to the help centre to get the explanation that it's meant to be used as a funnel. That said, the responses were very prompt and polite, and it makes more sense when you open the beanbag, just think the instructions could be a bit clearer, especially as they tell you to do the footstool first.
Report review
Answer by Big Bertha Original
12 Jan 2024
Thank you for your feedback, we will are working on making the instructions better for our customers. We hope you enjoy your Big Bertha :)
30 Dec 2023
 Verified review
It was easy and quick. The only issue was that for some reason we could not order from Ireland and get delivered to UK. Family in UK had to buy and get it delivered.
Report review
Answer by Big Bertha Original
12 Jan 2024
Thank you for your feedback.
29 Dec 2023
 Verified review
Good soft material, however having to fill the beanbag is a bit of a pain.
Report review
Answer by Big Bertha Original
29 Dec 2023
Thank you for your feedback. Apologies for the issue with the filling, if you need further assistance, please email sales@bigberthaoriginal.com
29 Dec 2023
 Verified review
The product is as advertised. They are a good size for my boys who are 60+ inches tall. There are enough beans for the inside, the covers are soft, and nicely colored.
Report review
Answer by Big Bertha Original
29 Dec 2023
Thank you for your feedback ⭐!
27 Dec 2023
 Verified review
Report review
Answer by Big Bertha Original
29 Dec 2023
Thank you ⭐!
26 Dec 2023
 Verified review
The bean bag is fantastic. It is great quality and my daughter loves it. The only reason it I gave it for Starrs instead of five is because you have to build it yourself. There were beans everywhere!
Report review
Answer by Big Bertha Original
29 Dec 2023
Aww Thank you for your review, we hope she enjoys it very much! :)