Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

610 reviews in the last 12 months5,520 total reviews  

4.13
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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16 Jan 2024
 Verified review
They had a problem delivering my order, this was the fault of Evri, they were quick to respond to my query and communicated quickly I did receive a full refund and I would use them again if they could guarantee delivery
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Answer by Big Bertha Original
17 Jan 2024
Thank you for your feedback and apologies for the issue with the courier.
7 Jan 2024
 Verified review
Quality product ! Did not like the fact we had to fill beanbag up ourselves ! Maybe if we were made aware before purchase, I probably would have still ordered, but felt better about the purchase.
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Answer by Big Bertha Original
12 Jan 2024
Thank you for your feedback and apologies if it was not clear before placing the order. We hope this does not prevent you from enjoying the product.
25 Jan 2024
 Verified review
I like everything about it. The only reason I gave 4 stars and not 5 is that it is a little short of filling.
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Answer by Big Bertha Original
26 Jan 2024
Thank you for your review! Customer service will be able to help with the filling issue, just send a photo of the item to sale@bigberthoriginal.com and they will sort it for you! :)
26 Jan 2024
 Verified review
Lovely fabric but would have like the foot stool to have been pre-filled with the beans!!
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Answer by Big Bertha Original
26 Jan 2024
Thank you for your review :) Let us know if you need further assistance
3 Feb 2024
 Verified review
Great service and delivery, I didn’t realise the beans came separately to the bags!
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Answer by Big Bertha Original
9 Feb 2024
Thank you for your review :)
26 Jan 2024
 Verified review
Item looks good but was expecting a beanbag nit a kit to do it yourself.
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Answer by Big Bertha Original
26 Jan 2024
Thank you for your review! Let us know if you need further assistance
18 Jan 2024
 Verified review
Good bean bag maybe needed more beans to fill.it a bit more
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Answer by Big Bertha Original
19 Jan 2024
Thank you for your review. Please email sales@bigberthaoriginal.com with a photo of the item and they will be able to help you with this.
2 Nov 2023
 Verified review

I love my beanbag but it was hard to fill it myself.

I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.
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Answer by Big Bertha Original
10 Nov 2023
We appreciate your feedback, thank you. We hope you enjoy it :)
30 Sept 2023
 Verified review
Fantastic service and quality material … shame you have to fill it yourself, balls went every where when filling even when following instructions
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Answer by Big Bertha Original
19 Oct 2023
Thank you for your feedback :) !
22 Sept 2023
 Verified review
The bean bag itself is OK. However I didn't realise you had to make it yourself. For the price I expected the beans to be already in it. So, yes, beans were everywhere and it took awhile. A lining inside would have been great. Overall, not sure it was worth the price tag though my son likes it.
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Answer by Big Bertha Original
26 Sept 2023
Thank you! We hope he enjoys it
13 Nov 2023
 Verified review
Would be nice to be pre filled, rather messy to try and get the Beans in when your doing it on your own
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Answer by Big Bertha Original
14 Nov 2023
Thank you! We hope you enjoy it :)
3 Jan 2024
 Verified review

Lovely bean bag, arrived quickly

The bean bag and footstool arrived quickly and are lovely, but the white zipped lining confused me and it look three emails to the help centre to get the explanation that it's meant to be used as a funnel. That said, the responses were very prompt and polite, and it makes more sense when you open the beanbag, just think the instructions could be a bit clearer, especially as they tell you to do the footstool first.
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Answer by Big Bertha Original
12 Jan 2024
Thank you for your feedback, we will are working on making the instructions better for our customers. We hope you enjoy your Big Bertha :)
30 Nov 2023
 Verified review

Happy customer, eventually.

We bought a beanbag for our grandson. It arrived promptly but there were not enough beans to fill the bag. However, after an email, more beans were quickly sent with an apology. Now the bag looks terrific and is very comfortable, can't wait to give it my grandson.
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Answer by Big Bertha Original
6 Dec 2023
Amazing! Thank you for giving us a chance to make it right for you :) We hope he enjoys his Big Bertha 🙂
26 Dec 2023
 Verified review
The bean bag is fantastic. It is great quality and my daughter loves it. The only reason it I gave it for Starrs instead of five is because you have to build it yourself. There were beans everywhere!
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Answer by Big Bertha Original
29 Dec 2023
Aww Thank you for your review, we hope she enjoys it very much! :)
1 Aug 2023
 Verified review
Product as described and arrived in good time. Overall happy with the sofa- filling it up was a bit of a faff but we got there in the end. Bought for my kids playroom and they love it
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Answer by Big Bertha Original
4 Aug 2023
Nice to hear they love it :) Thank you for your review!
30 Dec 2023
 Verified review
It was easy and quick. The only issue was that for some reason we could not order from Ireland and get delivered to UK. Family in UK had to buy and get it delivered.
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Answer by Big Bertha Original
12 Jan 2024
Thank you for your feedback.
18 Nov 2023
 Verified review

Lovely little chair

Very easy to order .....arrived Very quickly. Would have liked if it had a little more beads....but the little man doesn't seem to mind 🤣
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Answer by Big Bertha Original
21 Nov 2023
Thank you ⭐! If you have a question about the filling level, please send a photo of the item to sales@bigberthaoriginal.com
12 Oct 2023
 Verified review
Great products and concepts but they could provide more filling for the bean bags range, it never looks like the pictures !
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Answer by Big Bertha Original
19 Oct 2023
Thank you for your review. If you need further assistance with your beanbag, please send us a photo of the item for review to sales@bigberthaorignal.com and we will be able to help.
9 Jun 2023
 Verified review
Really rugged and well made construction. Perhaps could do with more beans.
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Answer by Big Bertha Original
13 Jun 2023
Thank you for your review ⭐! Please send us a photo of your item sales@bigberthaoriginal.com and we will check the item for you :)
30 Sept 2023
 Verified review

Good but not as big as I was hoping.

Good bean bag. Not as big as I was hoping. Especially for the price
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Answer by Big Bertha Original
17 Oct 2023
Thank you for your feedback.