Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

611 reviews in the last 12 months5,533 total reviews  

4.14
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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1 day ago
 Verified review
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2 days ago
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3 days ago
 Verified review
The item was not as described. Not enough filling provided & even after buying more filling, bean bag looked nothing like picture on website. Received 10% refund
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Answer by Big Bertha Original
3 days ago
Thank you for your feedback.
5 days ago
 Verified review
Provide more filling - had to go to customer services and request another box as what was supplied wasnt enough. They did this quickly and without any fuss.
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Answer by Big Bertha Original
3 days ago
Thank you for contacting customer services, we hope the sofa is good now.
5 days ago
 Verified review
For this price to have to fill ourselves? With tiny balls that are rolling away the moment you look at them? If you can prefill Plastic bags, why can't you refill chair itself? 1*. However if it would come prefilled, I'd give 4*. Comfy, I like the material. Colour selection could be a bit wider. And for a 1.80m tall guy, back rest could be a bit taller
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Answer by Big Bertha Original
3 days ago
Thank you for your feedback.
8 days ago
 Verified review
Quick delivery. Made in the UK Quality of product
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3 May 2024
 Verified review
love the quality of the corduroy material hate the fact that it is virtually impossible to get the polystyrene balls inside ! wouldn't buy it again because of that
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Answer by Big Bertha Original
3 days ago
Thank you for your feedback.
29 Apr 2024
 Verified review
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Answer by Big Bertha Original
30 Apr 2024
Thank you 🙂!
24 Apr 2024
 Verified review

While the product is well made...

While the product is well made, it is one big space inside and so the beans just spread out everywhere leaving you sitting on the floor and the sofa falling backwards. I was told by big Bertha that it appears to be fully filled when I asked about it. And the size is more appropriate for a child. I have now made this the most expensive dog bed in the world as I cannot sit on it.
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Answer by Big Bertha Original
30 Apr 2024
Thank you for your feedback.
23 Apr 2024
 Verified review
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Answer by Big Bertha Original
30 Apr 2024
Thank you 🙂!
23 Apr 2024
 Verified review
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Answer by Big Bertha Original
30 Apr 2024
Thank you 🙂!
19 Apr 2024
 Verified review
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Answer by Big Bertha Original
19 Apr 2024
Please email sales@bigberthaoriginal.com if you have any questions about your recent order. Thank you
13 Apr 2024
 Verified review

Nice but need more filling

Outer material and colour is as described, delivery was quick. It wasn’t easy to get the filling into the bag and they are quite flat so need more filling
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your feedback! Please send sales@bigberthaoriginal.com a photo of your items and they will be able to help you.
12 Apr 2024
 Verified review
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Answer by Big Bertha Original
15 Apr 2024
Please email customer service at sales@bigberthaoriginal.com with a photo of your item and they will check your options.
10 Apr 2024
 Verified review
Delivered promptly in good packaging
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review !
10 Apr 2024
 Verified review
My little girl is delighted with the chair, and it is good quality. However assembling it really is difficult, particularly if you don't have easy access to another adult to help!
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review! We hope the little one enjoy it very much 😎
6 Apr 2024
 Verified review
Great product but no where near enough filling. Had to buy more to make it keep some shape. Provided two bags of beans. Could easily take four of those and it would still be loose.
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review ! Our customer service has emailed you about this issue.
4 Apr 2024
 Verified review

It’s a great product , the only thing is

It’s a great product , but I didn’t know the filling and cover is coming in the same box , but separated. I understand it helps to saves space in the box , but it was not easy to fill in 🙈
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review!
2 Apr 2024
 Verified review
The beans don't stay in any of the right places so it ends up like a blob which my daughter struggles to get into.
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Answer by Big Bertha Original
15 Apr 2024
Sorry to hear this! Please send a photo to customer services, they will be able to help.
30 Mar 2024
 Verified review
Love the beanbag, however it's an absolute pain having to fill it!
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Answer by Big Bertha Original
15 Apr 2024
Sorry to hear this, we hope this does not prevent you from enjoying your beanbag! Thanks