Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

609 reviews in the last 12 months5,530 total reviews  

4.14
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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25 Mar 2024
 Verified review
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Answer by Big Bertha Original
12 Apr 2024
Thank you ⭐!
22 Mar 2024
 Verified review
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Answer by Big Bertha Original
22 Mar 2024
Thank you ⭐!
19 Mar 2024
 Verified review
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Answer by Big Bertha Original
21 Mar 2024
Thank you ⭐!
3 Apr 2024
 Verified review
I purchased the Albert children beanbag chair in ivory, I received it late as DPD decided they will deliver it to the wrong address the first time. Then when I did receive it, I received a faulty one as it has large pink stains on it. It’s meant to be a gift for someone and when I’ve called I’ve had no answer for 2 days. When I emailed in the morning as soon as I received a delivery I was given a response end of day, stating they wanted a photo. I had already sent them a photo of it within my initial email. This wasted 2 days as I had to send it again and I got a response saying they will exchange the fabric. Which means I have to now wait again god knows how long for the delivery of this fabric and then arrange a return of the dusty fabric. It was meant it be a gift that needs to be given asap. Their phone number evidently isn’t connected as I’ve called at this point over 40 times in the last 2 days. Their email responses have been lacking considering I’ve given all the evidence the first day and they take over 6 hours for an initial response. I’m just shocked.
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Answer by Big Bertha Original
15 Apr 2024
Please accept our apologies, seems there were some issues with your order, but I can see a partial compensation has been approved for you. Thank you for your patience.
28 Mar 2024
 Verified review

Not worth the money. Very expensive

The beanbag came in two parts where you have to pour the balls Into the beanbag, which is an absolute nightmare, even with two of you. It’s really not worth the money, it’s incredibly expensive for what it is.
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Answer by Big Bertha Original
17 Apr 2024
Our team contacted you, waiting to hear back from you.
6 Apr 2024
 Verified review
There are not enough beans to give the shape of the sofa that appears in the adverts. Within a day or two it's lost shape and looks like a saggy mess. The upside is the dogs love it.
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Answer by Big Bertha Original
30 Apr 2024
Customer service contacted you about this review 15.04 so they can help with the issue. Please check junk folder.
5 Apr 2024
 Verified review
They claim returns are hassle free…
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Answer by Big Bertha Original
15 Apr 2024
Returns information was provided within 1 working day, order has been refunded. Thank you.
8 Apr 2024
 Verified review
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Answer by Big Bertha Original
15 Apr 2024
Please email customer service at sales@bigberthaoriginal.com with a photo of your item and they will check your options.
5 Apr 2024
 Verified review
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Answer by Big Bertha Original
15 Apr 2024
Order has been refunded. Thanks
20 Feb 2024
 Verified review

Good customer service

Product arrived with some damage to the packaging. Contacted customer service and was promptly sent more filling beads to replace some that were lost as a result.
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Answer by Big Bertha Original
22 Feb 2024
Thank you for contacting Customer Service! We are glad to hear they were able to help with the issue! Enjoy 😎
11 Mar 2024
 Verified review
FLOOR CUSHIONS I am very happy with your lovely floor cushions. They are beautifully made and of a good quality corduroy material. It would be nice, if there were just a few more colours to choose from though. The delivery men were pleasant and my cushions arrived well packed and on time. I am thinking of purchasing more.
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Answer by Big Bertha Original
12 Mar 2024
Aww thank you⭐! We recently added this product, hopefully we can get more styles soon!
15 Feb 2024
 Verified review

Beanbag

Excellent quality fabric used for the beanbag & the price was very fair too. Delivery was also super quick More polyester beads were required to complete the look of the bag and after emailing BigBertha more arrived within within a day or two. To me that deserves the five star review.
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Answer by Big Bertha Original
16 Feb 2024
Aww thank you so much for your review ⭐!! Enjoy
1 Mar 2024
 Verified review

Would highly recommend.

The bean bag and filler arrived very quickly was a decent price too. The only draw back was filling the bean bag from the box it came it but didn't take long. Would highly recommend plus very comfortable to sit in!
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Answer by Big Bertha Original
5 Mar 2024
Thank you for sharing your experience, we hope you enjoy it ⭐!
29 Feb 2024
 Verified review
Very quick delivery and great toddler beanie sofa for my daughter. Only thing is I wish the filling came inside the sofa rather than having to do it myself, which was quite messy with a newborn I tow.
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Answer by Big Bertha Original
1 Mar 2024
Thank you for your review ⭐!
16 Feb 2024
 Verified review
I love my Cloud Sac memory foam footstool. It was quick delivery & I was kept informed throughout. I had an issue with the filling which was rectified immediately & received more filling, thank you
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Answer by Big Bertha Original
16 Feb 2024
Thank you for your review ⭐!! Happy lounging
11 Mar 2024
 Verified review

Large lounge pug

Good communication, keeping me informed of order progress. Well packaged. Easy to assemble the lounge pug I purchased. Great quality material.
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Answer by Big Bertha Original
12 Mar 2024
Thank you! Time to put your feet up and relax 😎
21 Feb 2024
 Verified review
Great stuff! Delivered quickly, easy to fill. Very well made with a strong inner lining - no escaping beans! Lovely colour. Very happy.
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Answer by Big Bertha Original
22 Feb 2024
Thank you so much for your great review! We hope you enjoy it 😎
6 Mar 2024
 Verified review
Bought this for my grandson who has autism he absolutely loves it he snuggles right into it I think he would sleep in it if he could
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Answer by Big Bertha Original
7 Mar 2024
Aww how cute😊! thank you for sharing your feedback
2 Mar 2024
 Verified review
Very good quality and easy to fill, Could have used extra beans to fill them as they look on the website but still good
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Answer by Big Bertha Original
5 Mar 2024
Thank you for sharing your feedback! Please send a photo of your item to sales@bigberthaoriginal.com and they will check the filling level for you🙂
SL
3 Mar 2024
 Verified review
Great quality and colours.
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Answer by Big Bertha Original
5 Mar 2024
Thank you for your review ⭐!