Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

615 reviews in the last 12 months5,538 total reviews  

4.14
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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23 hours ago
 Verified review
The footstool is great, although slightly lower than I anticipated. It was really frustrating trying to fill it with the beans though, it took many attempts to get them in and many ended up on the floor. It would have been easier to do with another person, or even better still if it had arrived already filled. I wouldn't have wanted to pay double for it, the offer said it was half price and it was the absolute maximum that I think it is worth. I've a feeling it will look a bit deflated within a short time, but for now it is doing the job.
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4 days ago
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4 days ago
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7 days ago
 Verified review
Provide more filling - had to go to customer services and request another box as what was supplied wasnt enough. They did this quickly and without any fuss.
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Answer by Big Bertha Original
5 days ago
Thank you for contacting customer services, we hope the sofa is good now.
11 days ago
 Verified review
Quick delivery. Made in the UK Quality of product
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12 days ago
 Verified review
Size not as advertised and filling not as expected
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29 Apr 2024
 Verified review
The sofa didn't look as described. When i added the beans it was so saggy. They did provide another bag of beans which has helpful but the arms are still quite floppy and the sofa can take anymore beans. It's also not as comfortable as expected.
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29 Apr 2024
 Verified review
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Answer by Big Bertha Original
30 Apr 2024
Thank you 🙂!
23 Apr 2024
 Verified review
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Answer by Big Bertha Original
30 Apr 2024
Thank you 🙂!
20 Apr 2024
 Verified review
Way way smaller than they appear in the photos, which are clearly taken in a way that’s meant to deceive
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18 Apr 2024
 Verified review

Not what was advertised, disappointing

Not what was advertised, will be calling soon to talk about this. £200 is excessive for what I have received quite disappointing. I suggest you change the image in your website. It’s a misrepresentation of the product
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Answer by Big Bertha Original
30 Apr 2024
Customer service contacted you about this review 19.04 so they can help with the issue. Please check junk folder.
13 Apr 2024
 Verified review

Nice but need more filling

Outer material and colour is as described, delivery was quick. It wasn’t easy to get the filling into the bag and they are quite flat so need more filling
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your feedback! Please send sales@bigberthaoriginal.com a photo of your items and they will be able to help you.
10 Apr 2024
 Verified review
Delivered promptly in good packaging
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review !
10 Apr 2024
 Verified review
My little girl is delighted with the chair, and it is good quality. However assembling it really is difficult, particularly if you don't have easy access to another adult to help!
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review! We hope the little one enjoy it very much 😎
8 Apr 2024
 Verified review
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Answer by Big Bertha Original
15 Apr 2024
Please email customer service at sales@bigberthaoriginal.com with a photo of your item and they will check your options.
6 Apr 2024
 Verified review
Great product but no where near enough filling. Had to buy more to make it keep some shape. Provided two bags of beans. Could easily take four of those and it would still be loose.
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review ! Our customer service has emailed you about this issue.
6 Apr 2024
 Verified review
There are not enough beans to give the shape of the sofa that appears in the adverts. Within a day or two it's lost shape and looks like a saggy mess. The upside is the dogs love it.
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Answer by Big Bertha Original
30 Apr 2024
Customer service contacted you about this review 15.04 so they can help with the issue. Please check junk folder.
5 Apr 2024
 Verified review
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Answer by Big Bertha Original
15 Apr 2024
Order has been refunded. Thanks
5 Apr 2024
 Verified review
They claim returns are hassle free…
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Answer by Big Bertha Original
15 Apr 2024
Returns information was provided within 1 working day, order has been refunded. Thank you.
4 Apr 2024
 Verified review

It’s a great product , the only thing is

It’s a great product , but I didn’t know the filling and cover is coming in the same box , but separated. I understand it helps to saves space in the box , but it was not easy to fill in 🙈
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review!