Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

615 reviews in the last 12 months5,538 total reviews  

4.14
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: 2 Jul 2014
The Trustmark indicates trustworthy online retailers.
Big Bertha Original fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Big Bertha Original

 Sort by  
Relevance
(79)
(45)
Reset
8 Dec 2023
 Verified review
Prefer is they can prefilled.
Report review
Answer by Big Bertha Original
13 Dec 2023
Thank you for your feedback.
13 Oct 2023
 Verified review
Good quality product
Report review
Answer by Big Bertha Original
19 Oct 2023
Thank you for your review!
18 Oct 2023
 Verified review
A little expensive
Report review
Answer by Big Bertha Original
19 Oct 2023
Thank you!
19 Sept 2023
 Verified review
good shipping
Report review
Answer by Big Bertha Original
20 Sept 2023
Thank you ⭐!
27 Dec 2023
 Verified review
Report review
Answer by Big Bertha Original
29 Dec 2023
Thank you ⭐!
23 Dec 2023
 Verified review
Report review
Answer by Big Bertha Original
29 Dec 2023
Thank you ⭐!
25 Sept 2023
 Verified review
Report review
Answer by Big Bertha Original
26 Sept 2023
Thank you!
26 Aug 2023
 Verified review
Report review
Answer by Big Bertha Original
31 Aug 2023
Thanks ⭐!
17 Aug 2023
 Verified review
Report review
Answer by Big Bertha Original
23 Aug 2023
Thank you !
1 Aug 2023
 Verified review
Report review
Answer by Big Bertha Original
4 Aug 2023
Thank you !
9 Jul 2023
 Verified review
Report review
Answer by Big Bertha Original
11 Jul 2023
Thank you !
4 Jul 2023
 Verified review
Report review
Answer by Big Bertha Original
6 Jul 2023
Thank you ⭐!
30 May 2023
 Verified review
Report review
Answer by Big Bertha Original
31 May 2023
Thanks!
25 Oct 2023
 Verified review
Bought the 2 seater sofa, arrived with two massive boxes and had to get all the filling inside the cover myself - which went everywhere. For some reason I thought spending £220 I would have it delivered in one piece ready to go. I bought the bright pink which wasn’t a very nice pink in the flesh, more red /orange. I decided I wanted to send it back as I wasn’t happy and it wasn’t comfortable at all, felt too stiff, you couldn’t relax on it and felt like you were going to slip onto the floor as it’s not that deep and the back is really stiff and full. Contacted cust services who said to return I would need to get all the filling out again and put back in the bags. Also to return they arrange dpd to come and collect but at the cost of £18 which came out of my refund. Obviously was a nightmare trying to get all of the filling out again and back into the bags. Wish I hadn’t bothered it was just a massive headache that costed me £18.
Report review
Answer by Big Bertha Original
31 Oct 2023
We are sorry to hear the item was not suitable for you, refund processed. Thank you for your feedback
29 Jun 2023
 Verified review

Underwhelming for its price

The cover is beautiful, lovely colour and texture. However, the filling was not enough so the bean bag is very squishy and the size is - in effect - nothing like the dimensions stated. This cannot be considered a large footstool. The filling was also very very messy and there was a note that it is toxic to animals which is worrying. Also, the one size is not faux leather, so you can't have it standing on it's side (I wanted it to so it could have the 40cm height). Overall I was disappointed and definitely do not think it was worth the £80 paid. I will look for alternative filling elsewhere in hopes I can use this as planned.
Report review
Answer by Big Bertha Original
29 Jun 2023
We are sorry you do not like the product, please email us on sales@bigberthaoriginal.com with your order details. We will hopefully get something sorted for you as soon as possible.
6 Jan 2024
 Verified review

Infuriating delivery service.

I was very disappointed that the courier used was Evri. Evri have a poor reputation for reliability and honesty, and in true form I received false attempted delivery notifications and the package was delivered three days after they advised it was out for delivery that day. The package was ultimately delivered and left in an unsafe place, causing me to have to contact a relative to drive to my address to retrieve it. I would not order from Big Bertha again unless they ceased using this rogue courier service, they may be cheaper than other companies, but that’s not looking after the customer is it?
Report review
Answer by Big Bertha Original
12 Jan 2024
We are sorry to hear the courier service was not up to standards, apologies. We have opened a complaint about the service provided for your order. We hope this does not prevent you from enjoying your item.
19 Dec 2023
 Verified review

Good quality, not worth the money

It is a nice chair, good quality material. However the actual area for sitting is quite ridiculous. The chair is meant for 1-3 year olds, mine isn't even 2 and can't even really sit on it due to lack of actual seat space, and he's not exactly big. I do feel like the pictures online falsely represent it and feel like i have wasted money. It's a shame i was so looking forward to him enjoying it and having his own chair but it barely gets used.
Report review
Answer by Big Bertha Original
20 Dec 2023
We are sorry to hear this, we cannot find any communication from your order, please send an email to sales@bigberthaoriginal.com so they can check your options and help.
29 Aug 2023
 Verified review
Sofa difficult to fill as instruction video does not correspond with exact product. Zips need real pulls instead of paperclips, especially for re-filling - extremely difficult to pull back out again after filling first time. Sofa flaccid with original amount of beans - have to spend more to buy extra and still not great. Also, internal tube split easily trying to stuff back in before zipping. Had high hopes. Disappointed unfortunately.
Report review
Answer by Big Bertha Original
31 Aug 2023
Apologies, we cannot find communication from your order, please send us an email to sales@bigberthaoriginal.com and we will be able to help with your order.
27 May 2023
 Verified review

Poor practice

To my suprise. I receievd 2 items, one piece of fabric and the second a huge plastic bag of polystyrene balls. For the price i presume it would arrive as a whole. To manually attempt to insert the balls with a toddler in your space is extremely dangerous and very bad practice. The bag the polystyrene balls came in was ridiculously big. The thought of the consumer has not been consider it seems.
Report review
Answer by Big Bertha Original
31 May 2023
Sorry to hear this, please if you need further assistance with the filling process, email us at sales@bigberthaoriginal.com happy to help.
9 Jan 2024
 Verified review
Regret this purchase. Does not sit as represented in pictures, and high backed is a misrepresentation. The mess it made filling the thing as it comes separate from the polystyrene beads was a right pain. Bought as a Xmas present and now have to replace. Would send it back, but no longer have the box.
Report review
Answer by Big Bertha Original
12 Jan 2024
We are sorry to hear you are not happy with your order. Please email sales@bigberthaoriginal.com with a photo of the item and they will be able to check the options for your order.