Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

615 reviews in the last 12 months5,538 total reviews  

4.14
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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16 Jan 2024
 Verified review
They had a problem delivering my order, this was the fault of Evri, they were quick to respond to my query and communicated quickly I did receive a full refund and I would use them again if they could guarantee delivery
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Answer by Big Bertha Original
17 Jan 2024
Thank you for your feedback and apologies for the issue with the courier.
7 Jan 2024
 Verified review
Quality product ! Did not like the fact we had to fill beanbag up ourselves ! Maybe if we were made aware before purchase, I probably would have still ordered, but felt better about the purchase.
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Answer by Big Bertha Original
12 Jan 2024
Thank you for your feedback and apologies if it was not clear before placing the order. We hope this does not prevent you from enjoying the product.
5 Dec 2023
 Verified review
Bean bag was awkward to fill and beans escaped all over the room, static stuck them to plastic bag making hard to get out. Would be better and have less plastic waste if delivered filled.
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Answer by Big Bertha Original
7 Dec 2023
Thank you for your feedback! Let us know if you need further assistance
20 Aug 2023
 Verified review
What I didn't like is having to put all the bits into the beanbag - and lots of them ending up on the floor!!! With hindsight, maybe I should have ordered a beanbag with a back.
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Answer by Big Bertha Original
23 Aug 2023
Thank you for your feedback. Please email us at sales@bigberthaoriginal.com if you need further assistance
29 Dec 2023
 Verified review
The product is as advertised. They are a good size for my boys who are 60+ inches tall. There are enough beans for the inside, the covers are soft, and nicely colored.
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Answer by Big Bertha Original
29 Dec 2023
Thank you for your feedback ⭐!
19 Jul 2023
 Verified review
I ordered a pillow with my beanbag and there didn't seem to be enough poly filling for both, leaving my pillow looking sad, flat and not very comfortable to use.
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Answer by Big Bertha Original
20 Jul 2023
Please send us a photo of your items to sales@bigberthaoriginal.com and we will be able to help you with this :)
6 Jan 2024
 Verified review
Lovely Beanbag chair, If the cover was removable/separate from the inside cover so it could be washed easily.
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Answer by Big Bertha Original
12 Jan 2024
Thank you for your feedback 🙂
4 Jun 2023
 Verified review
We love the couch. Would have preferred it came ready filled. It was a difficult, messy job
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Answer by Big Bertha Original
8 Jun 2023
Thank you for your feedback, enjoy !
5 Dec 2023
 Verified review
Not as tall as I would’ve liked for an adult size chair. Comfy but difficult to get out of!
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Answer by Big Bertha Original
7 Dec 2023
Thank you for your feedack! We hope you enjoy it
26 Sept 2023
 Verified review
Lovely quality but nightmare to fill with polystyrene balls when it first arrives.
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Answer by Big Bertha Original
29 Sept 2023
We hope you enjoy it! Thank you
29 Dec 2023
 Verified review
Good soft material, however having to fill the beanbag is a bit of a pain.
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Answer by Big Bertha Original
29 Dec 2023
Thank you for your feedback. Apologies for the issue with the filling, if you need further assistance, please email sales@bigberthaoriginal.com
26 Aug 2023
 Verified review
Nice item didn't expect to have to make it up but it was easy to do.
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Answer by Big Bertha Original
31 Aug 2023
Thank you for your feedback :)
26 Dec 2023
 Verified review
Pre fill the sofas 😂 we had a disaster Xmas eve trying to fill ours
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Answer by Big Bertha Original
29 Dec 2023
Thank you for your review ⭐! Apologies for the issue with filling process, email sales@bigberrthaoriginal.com if you need further assistance.
31 May 2023
 Verified review

All round brilliant 😊

Brilliant service, quick delivery and excellent quality of product.
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Answer by Big Bertha Original
2 Jun 2023
Thank you for sharing, we hope the little one enjoys it too :)
1 Aug 2023
 Verified review
Would have been 5 if I didn't have to put beans in myself,messy
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Answer by Big Bertha Original
4 Aug 2023
Thank you!
23 May 2023
 Verified review
Good quality product however returning was a bit of a palaver.
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Answer by Big Bertha Original
26 May 2023
Thank you for your feedback
18 Jan 2024
 Verified review
Good bean bag maybe needed more beans to fill.it a bit more
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Answer by Big Bertha Original
19 Jan 2024
Thank you for your review. Please email sales@bigberthaoriginal.com with a photo of the item and they will be able to help you with this.
18 Aug 2023
 Verified review
Excellent customer service and timely updates
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Answer by Big Bertha Original
23 Aug 2023
Thank you !
14 Aug 2023
 Verified review
Deliver the bean bag cushion already filled
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Answer by Big Bertha Original
23 Aug 2023
Thank you
18 Dec 2023
 Verified review
My order arrived early great service
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Answer by Big Bertha Original
20 Dec 2023
Thank you for your review!