Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

615 reviews in the last 12 months5,538 total reviews  

4.14
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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3 Apr 2024
 Verified review
I purchased the Albert children beanbag chair in ivory, I received it late as DPD decided they will deliver it to the wrong address the first time. Then when I did receive it, I received a faulty one as it has large pink stains on it. It’s meant to be a gift for someone and when I’ve called I’ve had no answer for 2 days. When I emailed in the morning as soon as I received a delivery I was given a response end of day, stating they wanted a photo. I had already sent them a photo of it within my initial email. This wasted 2 days as I had to send it again and I got a response saying they will exchange the fabric. Which means I have to now wait again god knows how long for the delivery of this fabric and then arrange a return of the dusty fabric. It was meant it be a gift that needs to be given asap. Their phone number evidently isn’t connected as I’ve called at this point over 40 times in the last 2 days. Their email responses have been lacking considering I’ve given all the evidence the first day and they take over 6 hours for an initial response. I’m just shocked.
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Answer by Big Bertha Original
15 Apr 2024
Please accept our apologies, seems there were some issues with your order, but I can see a partial compensation has been approved for you. Thank you for your patience.
28 Mar 2024
 Verified review

Not worth the money. Very expensive

The beanbag came in two parts where you have to pour the balls Into the beanbag, which is an absolute nightmare, even with two of you. It’s really not worth the money, it’s incredibly expensive for what it is.
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Answer by Big Bertha Original
17 Apr 2024
Our team contacted you, waiting to hear back from you.
6 Apr 2024
 Verified review
There are not enough beans to give the shape of the sofa that appears in the adverts. Within a day or two it's lost shape and looks like a saggy mess. The upside is the dogs love it.
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Answer by Big Bertha Original
30 Apr 2024
Customer service contacted you about this review 15.04 so they can help with the issue. Please check junk folder.
5 Apr 2024
 Verified review
They claim returns are hassle free…
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Answer by Big Bertha Original
15 Apr 2024
Returns information was provided within 1 working day, order has been refunded. Thank you.
8 Apr 2024
 Verified review
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Answer by Big Bertha Original
15 Apr 2024
Please email customer service at sales@bigberthaoriginal.com with a photo of your item and they will check your options.
5 Apr 2024
 Verified review
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Answer by Big Bertha Original
15 Apr 2024
Order has been refunded. Thanks
13 Mar 2024
 Verified review
The sofa bean bag is amazing. Really love it and it fits our space really well. I'm removing a star, as we had to fill it ourselves, as the beans came separately. We kinda expected that, for over £300, it would have come prefilled. It was a pretty messy job!
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Answer by Big Bertha Original
15 Mar 2024
Aww our team loves the photo with your🐶!! Thank you for your review!
9 Mar 2024
 Verified review

Sofa bean bag & foot stool

Beans provided do not fill out sofa, however after review more beans were sent out. No issues now :)
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Answer by Big Bertha Original
15 Apr 2024
Great! Good to hear the extra filling made it better for you :)
3 Mar 2024
 Verified review

Service and product good.

The service was good and the product was really nice and just what we wanted. I’ve dropped a star as I would have preferred the chair to have arrived completed and for us no to have to put the polystyrene beads in ourselves. It wasn’t as difficult as anticipated but would have saved on a huge plastic bag.
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Answer by Big Bertha Original
6 Mar 2024
Thank you for your feedback ⭐!
27 Feb 2024
 Verified review
Lovely wee sofa but would be 5 stars if it had a liner so cover can be washed. Also brilliant if we didn't have to fill it when it arrived..it was easy to fill but still quite a lot of wastage.
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Answer by Big Bertha Original
1 Mar 2024
Thank you for your review! We are glad to hear you like it :)
13 Mar 2024
 Verified review

The cushion cover was fantastic but…

The cushion cover was fantastic and well made, however, the inner pillow that we ordered extra didn’t really fill the cover, it was quite a bit smaller and don’t go to the corners
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Answer by Big Bertha Original
15 Mar 2024
Sorry about this, sometimes it takes a couple of days for the inners to expand. Please contact sales@bgberthaoriginal.com if you have further questions.
1 Mar 2024
 Verified review
Pleased with the product but surprised I had to fill it myself! This information was not given when I ordered it.
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Answer by Big Bertha Original
1 Mar 2024
Thank you for your review :) !
15 Mar 2024
 Verified review
We lost a lot of polystyrene balls when trying to fill it, but it is great quality and my grandson loves it.
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Answer by Big Bertha Original
15 Mar 2024
Thank you⭐! If you need a bit more filling, please send a photo of your item to sales@bigberthaoriginal.com, our team will be happy to help!
14 Mar 2024
 Verified review
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Answer by Big Bertha Original
15 Mar 2024
Thank you⭐!
14 Mar 2024
 Verified review

The item was not as I expected - disappointing

The item was not as expected and I had to fill myself which was not easy. Zip pull was a pink paperclip! Not enough fillling so I wrote to them via their online system. They have never replied. Not impressed and the item has already collapsed through lack of filling and is not like the picture on website. Expensive and not worth the money. I don’t recommend.
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Answer by Big Bertha Original
15 Mar 2024
Sorry to hear you feel this way, there is a reply to your email on 28.02 at 10am after receiving your email on 28.02 afternoon. Customer Service requested a photo of the item so they can assist you with the filling and information about the zip. Email has been sent again, waiting to hear from you.
25 Feb 2024
 Verified review
The zip under the chair has a tacky paper clip attached rather than a proper zip. It feels like the zip is going to break. Feels and looks cheap not had it long and it's getting misshapen.
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Answer by Big Bertha Original
27 Feb 2024
We provided you information about the zip and how it works as this is a safety zip, sorry this was not good for you. A free returned was offered but it was declined. Thanks.
18 Feb 2024
 Verified review

Not enough bum space

Bought for my 2 year old, he cant sit on it and slides out becauae the bum space is too small and he is uncomfortable.
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Answer by Big Bertha Original
22 Feb 2024
We are sorry to hear this, please send a photo of your item to sales@bigberthaoriginal.com and they will be able to help with your order.
1 Feb 2024
 Verified review

The bean bag itself is great

the bean bag itself is great, having to put the beans in ourselves - not so great. I don't know why the beans did not come already inside the bag and why we had to put them in ourselves. I cannot see the advantage shipping wise.
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Answer by Big Bertha Original
2 Feb 2024
Thank you for your feedback!
25 Jan 2024
 Verified review
I like everything about it. The only reason I gave 4 stars and not 5 is that it is a little short of filling.
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Answer by Big Bertha Original
26 Jan 2024
Thank you for your review! Customer service will be able to help with the filling issue, just send a photo of the item to sale@bigberthoriginal.com and they will sort it for you! :)
26 Jan 2024
 Verified review
Lovely fabric but would have like the foot stool to have been pre-filled with the beans!!
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Answer by Big Bertha Original
26 Jan 2024
Thank you for your review :) Let us know if you need further assistance