Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

611 reviews in the last 12 months5,533 total reviews  

4.14
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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3 days ago
 Verified review
The item was not as described. Not enough filling provided & even after buying more filling, bean bag looked nothing like picture on website. Received 10% refund
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Answer by Big Bertha Original
3 days ago
Thank you for your feedback.
5 days ago
 Verified review
For this price to have to fill ourselves? With tiny balls that are rolling away the moment you look at them? If you can prefill Plastic bags, why can't you refill chair itself? 1*. However if it would come prefilled, I'd give 4*. Comfy, I like the material. Colour selection could be a bit wider. And for a 1.80m tall guy, back rest could be a bit taller
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Answer by Big Bertha Original
3 days ago
Thank you for your feedback.
9 days ago
 Verified review
Size not as advertised and filling not as expected
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3 May 2024
 Verified review
love the quality of the corduroy material hate the fact that it is virtually impossible to get the polystyrene balls inside ! wouldn't buy it again because of that
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Answer by Big Bertha Original
3 days ago
Thank you for your feedback.
29 Apr 2024
 Verified review
The sofa didn't look as described. When i added the beans it was so saggy. They did provide another bag of beans which has helpful but the arms are still quite floppy and the sofa can take anymore beans. It's also not as comfortable as expected.
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24 Apr 2024
 Verified review

While the product is well made...

While the product is well made, it is one big space inside and so the beans just spread out everywhere leaving you sitting on the floor and the sofa falling backwards. I was told by big Bertha that it appears to be fully filled when I asked about it. And the size is more appropriate for a child. I have now made this the most expensive dog bed in the world as I cannot sit on it.
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Answer by Big Bertha Original
30 Apr 2024
Thank you for your feedback.
23 Apr 2024
 Verified review
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Answer by Big Bertha Original
30 Apr 2024
Thank you 🙂!
20 Apr 2024
 Verified review
Way way smaller than they appear in the photos, which are clearly taken in a way that’s meant to deceive
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19 Apr 2024
 Verified review
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Answer by Big Bertha Original
19 Apr 2024
Please email sales@bigberthaoriginal.com if you have any questions about your recent order. Thank you
18 Apr 2024
 Verified review

Not what was advertised, disappointing

Not what was advertised, will be calling soon to talk about this. £200 is excessive for what I have received quite disappointing. I suggest you change the image in your website. It’s a misrepresentation of the product
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Answer by Big Bertha Original
30 Apr 2024
Customer service contacted you about this review 19.04 so they can help with the issue. Please check junk folder.
12 Apr 2024
 Verified review
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Answer by Big Bertha Original
15 Apr 2024
Please email customer service at sales@bigberthaoriginal.com with a photo of your item and they will check your options.
8 Apr 2024
 Verified review
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Answer by Big Bertha Original
15 Apr 2024
Please email customer service at sales@bigberthaoriginal.com with a photo of your item and they will check your options.
6 Apr 2024
 Verified review
There are not enough beans to give the shape of the sofa that appears in the adverts. Within a day or two it's lost shape and looks like a saggy mess. The upside is the dogs love it.
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Answer by Big Bertha Original
30 Apr 2024
Customer service contacted you about this review 15.04 so they can help with the issue. Please check junk folder.
5 Apr 2024
 Verified review
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Answer by Big Bertha Original
15 Apr 2024
Order has been refunded. Thanks
5 Apr 2024
 Verified review
They claim returns are hassle free…
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Answer by Big Bertha Original
15 Apr 2024
Returns information was provided within 1 working day, order has been refunded. Thank you.
3 Apr 2024
 Verified review
I purchased the Albert children beanbag chair in ivory, I received it late as DPD decided they will deliver it to the wrong address the first time. Then when I did receive it, I received a faulty one as it has large pink stains on it. It’s meant to be a gift for someone and when I’ve called I’ve had no answer for 2 days. When I emailed in the morning as soon as I received a delivery I was given a response end of day, stating they wanted a photo. I had already sent them a photo of it within my initial email. This wasted 2 days as I had to send it again and I got a response saying they will exchange the fabric. Which means I have to now wait again god knows how long for the delivery of this fabric and then arrange a return of the dusty fabric. It was meant it be a gift that needs to be given asap. Their phone number evidently isn’t connected as I’ve called at this point over 40 times in the last 2 days. Their email responses have been lacking considering I’ve given all the evidence the first day and they take over 6 hours for an initial response. I’m just shocked.
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Answer by Big Bertha Original
15 Apr 2024
Please accept our apologies, seems there were some issues with your order, but I can see a partial compensation has been approved for you. Thank you for your patience.
2 Apr 2024
 Verified review
The beans don't stay in any of the right places so it ends up like a blob which my daughter struggles to get into.
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Answer by Big Bertha Original
15 Apr 2024
Sorry to hear this! Please send a photo to customer services, they will be able to help.
28 Mar 2024
 Verified review

Not worth the money. Very expensive

The beanbag came in two parts where you have to pour the balls Into the beanbag, which is an absolute nightmare, even with two of you. It’s really not worth the money, it’s incredibly expensive for what it is.
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Answer by Big Bertha Original
17 Apr 2024
Our team contacted you, waiting to hear back from you.
27 Mar 2024
 Verified review
Did not realize you had to fill your own bag with the beads supplied! What a mess with beads all over house. Should have been filled at warehouse not in customer's home.
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Answer by Big Bertha Original
12 Apr 2024
Sorry to hear this, we do mention assembly is required apologies if this was not clear before placing the order. Let us know if you require further assistance.
14 Mar 2024
 Verified review

The item was not as I expected - disappointing

The item was not as expected and I had to fill myself which was not easy. Zip pull was a pink paperclip! Not enough fillling so I wrote to them via their online system. They have never replied. Not impressed and the item has already collapsed through lack of filling and is not like the picture on website. Expensive and not worth the money. I don’t recommend.
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Answer by Big Bertha Original
15 Mar 2024
Sorry to hear you feel this way, there is a reply to your email on 28.02 at 10am after receiving your email on 28.02 afternoon. Customer Service requested a photo of the item so they can assist you with the filling and information about the zip. Email has been sent again, waiting to hear from you.