Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

615 reviews in the last 12 months5,538 total reviews  

4.14
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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28 Jun 2023
 Verified review
Ordering was fine…. But what arrived is not ‘large’???? It’s small
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Answer by Big Bertha Original
28 Jun 2023
Please email us on sales@bigberthaoriginal.com with a photo of the item for review, we will check this for you.
30 May 2023
 Verified review
Appalling packaging meant I had to stuff item with polystyrene beads. They came in plastic bag meaning beans everywhere
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Answer by Big Bertha Original
31 May 2023
We are sorry to hear this, please if you need further assistance with the filling process, email us at sales@bigberthaoriginal.com happy to help.
27 May 2023
 Verified review

Poor practice

To my suprise. I receievd 2 items, one piece of fabric and the second a huge plastic bag of polystyrene balls. For the price i presume it would arrive as a whole. To manually attempt to insert the balls with a toddler in your space is extremely dangerous and very bad practice. The bag the polystyrene balls came in was ridiculously big. The thought of the consumer has not been consider it seems.
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Answer by Big Bertha Original
31 May 2023
Sorry to hear this, please if you need further assistance with the filling process, email us at sales@bigberthaoriginal.com happy to help.
23 May 2023
 Verified review
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Answer by Big Bertha Original
26 May 2023
Hello, let us know how we can help with the order at sales@bigberthaoriginal.com
20 May 2023
 Verified review
Hard to fill. It’s a 3 person job as they go everywhere. Shd come with beads in already. Beads shouldn’t be loose they shd be in a cloth bag that you just insert like other companies. zip very temperamental. Quite cheap fabric
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Answer by Big Bertha Original
26 May 2023
Sorry to hear this, please if you need further assistance with the filling or anything else, please email us to sales@bigberthaoriginal.com