Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

611 reviews in the last 12 months5,533 total reviews  

4.14
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: 2 Jul 2014
The Trustmark indicates trustworthy online retailers.
Big Bertha Original fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Big Bertha Original

Sort by  
Latest first
(382)
(51)
Reset
2 days ago
 Verified review
Report review
4 days ago
 Verified review
Great service, quick delivery and gorgeous cushions - thankyou Big Bertha
Report review
Answer by Big Bertha Original
3 days ago
Thank you so much! Enjoy :)
6 days ago
 Verified review
Very supportive
Report review
Answer by Big Bertha Original
3 days ago
Thank you 🙂!
7 days ago
 Verified review
Report review
Answer by Big Bertha Original
3 days ago
Thank you 🙂!
9 days ago
 Verified review

Love it

Very quick delivery My Dog loved her beanbag bed, jumped straight on it
Report review
Answer by Big Bertha Original
3 days ago
Thank you 🙂!
10 days ago
 Verified review
Report review
Answer by Big Bertha Original
3 days ago
Thank you 🙂!
12 days ago
 Verified review
Report review
Answer by Big Bertha Original
3 days ago
Thank you 🙂!
3 May 2024
 Verified review
The ordering and delivery experience were good. The product is very poor. It is not easily noted that the bean bag has to be filled up by the customer. The polystyrene tiny balls go absolutely everywhere even with following the instructions to the letter. They are static and stick to everything. Took over 3 hours to gather them all up and put them into the bean bag cover. The bean bag does not retain it's shape and the photos on the website are misleading. We bought one to see how it was and we had intended to buy 4 more. We bought the additional bean bags from a competitor where they arrive pre filled. I would not recommend and would not purchase again from Big Bertha.
Report review
3 May 2024
 Verified review
Report review
Answer by Big Bertha Original
3 May 2024
Thank you 🙂!
2 May 2024
 Verified review
Report review
Answer by Big Bertha Original
3 May 2024
Thank you 🙂!
1 May 2024
 Verified review
Good product at a good price delivered on time Grey ribbed cushion.
Report review
Answer by Big Bertha Original
2 May 2024
Thank you for your review🙂!
29 Apr 2024
 Verified review
Item perfect as described. Is used daily!!!
Report review
Answer by Big Bertha Original
30 Apr 2024
Amazing! It sounds you found the perfect lounge spot! Thanks
29 Apr 2024
 Verified review
Report review
Answer by Big Bertha Original
30 Apr 2024
Thank you 🙂!
KH
Kim H.
Totnes
29 Apr 2024
 Verified review
Very prompt service and quality product.
Report review
Answer by Big Bertha Original
30 Apr 2024
We hope you enjoy your cushion :) Thank you !
28 Apr 2024
 Verified review
Impressed with the quick delivery, items well packaged. Good quality cushions, lovely colour.
Report review
Answer by Big Bertha Original
30 Apr 2024
Thank you for your review 😎!
27 Apr 2024
 Verified review
Great communication and instructions sent with the items
Report review
Answer by Big Bertha Original
30 Apr 2024
Thank you!, We are glad to hear everything went well! Enjoy your sofas 😎!
26 Apr 2024
 Verified review
Excellent service, from beginning to end. I am in South Africa and bought a kiddies chair for my grandbaby, which was nerve wrecking not being able to actually see the item. Had a query about the chair, it was sorted out immediately.. Wonderful service, thank you very much!
Report review
Answer by Big Bertha Original
30 Apr 2024
Thank you so much for your kind review! We hope the little one enjoys it 😊
25 Apr 2024
 Verified review
Was nothing like it looked in picture. It cost too much, was not aware you had to put polystyrene balls into the beanbag yourself as it does not mention this on original Posting about the product.....its flimsy, now I'm stuck with it, as not allowed to return. Its awful! Do not buy! False information and pictures provided. Not happy
Report review
24 Apr 2024
 Verified review
Quick delivery time and response time when raising an issue
Report review
Answer by Big Bertha Original
30 Apr 2024
Thank you for your review 😎!
23 Apr 2024
 Verified review
Report review
Answer by Big Bertha Original
30 Apr 2024
Thank you 🙂!