Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

615 reviews in the last 12 months5,538 total reviews  

4.14
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: 2 Jul 2014
The Trustmark indicates trustworthy online retailers.
Big Bertha Original fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Big Bertha Original

Sort by  
Latest first
(79)
(55)
(45)
(51)
Reset
2 days ago
 Verified review
The footstool is great, although slightly lower than I anticipated. It was really frustrating trying to fill it with the beans though, it took many attempts to get them in and many ended up on the floor. It would have been easier to do with another person, or even better still if it had arrived already filled. I wouldn't have wanted to pay double for it, the offer said it was half price and it was the absolute maximum that I think it is worth. I've a feeling it will look a bit deflated within a short time, but for now it is doing the job.
Report review
4 days ago
 Verified review
Report review
4 days ago
 Verified review
Report review
6 days ago
 Verified review
The item was not as described. Not enough filling provided & even after buying more filling, bean bag looked nothing like picture on website. Received 10% refund
Report review
Answer by Big Bertha Original
5 days ago
Thank you for your feedback.
7 days ago
 Verified review
Provide more filling - had to go to customer services and request another box as what was supplied wasnt enough. They did this quickly and without any fuss.
Report review
Answer by Big Bertha Original
5 days ago
Thank you for contacting customer services, we hope the sofa is good now.
8 days ago
 Verified review
For this price to have to fill ourselves? With tiny balls that are rolling away the moment you look at them? If you can prefill Plastic bags, why can't you refill chair itself? 1*. However if it would come prefilled, I'd give 4*. Comfy, I like the material. Colour selection could be a bit wider. And for a 1.80m tall guy, back rest could be a bit taller
Report review
Answer by Big Bertha Original
5 days ago
Thank you for your feedback.
11 days ago
 Verified review
Quick delivery. Made in the UK Quality of product
Report review
12 days ago
 Verified review
Size not as advertised and filling not as expected
Report review
3 May 2024
 Verified review
love the quality of the corduroy material hate the fact that it is virtually impossible to get the polystyrene balls inside ! wouldn't buy it again because of that
Report review
Answer by Big Bertha Original
5 days ago
Thank you for your feedback.
3 May 2024
 Verified review
The ordering and delivery experience were good. The product is very poor. It is not easily noted that the bean bag has to be filled up by the customer. The polystyrene tiny balls go absolutely everywhere even with following the instructions to the letter. They are static and stick to everything. Took over 3 hours to gather them all up and put them into the bean bag cover. The bean bag does not retain it's shape and the photos on the website are misleading. We bought one to see how it was and we had intended to buy 4 more. We bought the additional bean bags from a competitor where they arrive pre filled. I would not recommend and would not purchase again from Big Bertha.
Report review
29 Apr 2024
 Verified review
The sofa didn't look as described. When i added the beans it was so saggy. They did provide another bag of beans which has helpful but the arms are still quite floppy and the sofa can take anymore beans. It's also not as comfortable as expected.
Report review
29 Apr 2024
 Verified review
Report review
Answer by Big Bertha Original
30 Apr 2024
Thank you 🙂!
25 Apr 2024
 Verified review
Was nothing like it looked in picture. It cost too much, was not aware you had to put polystyrene balls into the beanbag yourself as it does not mention this on original Posting about the product.....its flimsy, now I'm stuck with it, as not allowed to return. Its awful! Do not buy! False information and pictures provided. Not happy
Report review
24 Apr 2024
 Verified review

While the product is well made...

While the product is well made, it is one big space inside and so the beans just spread out everywhere leaving you sitting on the floor and the sofa falling backwards. I was told by big Bertha that it appears to be fully filled when I asked about it. And the size is more appropriate for a child. I have now made this the most expensive dog bed in the world as I cannot sit on it.
Report review
Answer by Big Bertha Original
30 Apr 2024
Thank you for your feedback.
23 Apr 2024
 Verified review
Report review
Answer by Big Bertha Original
30 Apr 2024
Thank you 🙂!
23 Apr 2024
 Verified review
Report review
Answer by Big Bertha Original
30 Apr 2024
Thank you 🙂!
20 Apr 2024
 Verified review
Way way smaller than they appear in the photos, which are clearly taken in a way that’s meant to deceive
Report review
19 Apr 2024
 Verified review
Report review
Answer by Big Bertha Original
19 Apr 2024
Please email sales@bigberthaoriginal.com if you have any questions about your recent order. Thank you
18 Apr 2024
 Verified review

Not what was advertised, disappointing

Not what was advertised, will be calling soon to talk about this. £200 is excessive for what I have received quite disappointing. I suggest you change the image in your website. It’s a misrepresentation of the product
Report review
Answer by Big Bertha Original
30 Apr 2024
Customer service contacted you about this review 19.04 so they can help with the issue. Please check junk folder.
13 Apr 2024
 Verified review

Feels like mis-marketing

Don’t buy unless you are a masochist who loves cleaning and have a choking death wish for your 3 year old. You have to put the “beans” in the chair yourself. This is stated on the site - but buried in at the very very end of the description and just says “assembling required”. Not only do you have to put the beans in, they are made from polystyrene and come contained in a plastic bag. Whoever came up with this idea obviously didn’t pay attention in school physics - since any attempt to remove said beans from the plastic bag automatically charges the beans with so much static that they literally physically escape your hands as the static causes them to be repelled. This makes filling the chair (even after watching the instructional video) without the majority of the balls spilling everywhere next to impossible. I also bought the chair for 3 year olds plus - anyone with a small young child will likely know have that having tiny statically charged polystyrene balls floating around the floor in your house is probably the most dangerous health hazard for a 3 year old. Do not buy for a young child. Get a pre-filled one from Amazon instead.
Report review
Answer by Big Bertha Original
17 Apr 2024
Sorry to hear the filling process was not easy for you. Our Customer Service has been in touch with options for your purchase and I believe you decided to keep the product anyway. Thank you