Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

615 reviews in the last 12 months5,538 total reviews  

4.14
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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29 Nov 2023
 Verified review
Was smaller than expected for the price I paid OK I got it for £49 but originally was £84 not worth the money
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Answer by Big Bertha Original
6 Dec 2023
Thank you, the sizes are stated online. Let us know if you need further assistance.
28 Nov 2023
 Verified review
The bag containing the beads was broken resulting in them being everywhere when the box was opened!!..
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Answer by Big Bertha Original
28 Nov 2023
We are sorry to hear this, please send us a photo of your item for review to sales@bigberthaoriginal.com in case you need further assistance.
24 Nov 2023
 Verified review

Ayse Ozturk

I wanted to return the product I bought, but they neither answer the phone nor respond to e-mails, only automatic e-mails. Very bad company, please do not buy anything. They are scammers.
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Answer by Big Bertha Original
28 Nov 2023
We are sorry to hear this, our team replied to your multiple emails from the same day. Return service is in process.
20 Nov 2023
 Verified review

Avoid

The sofa doesn't come filled so you have to do it yrself. Absolute nightmare. Spent 4 hrs trying to do just that and the filling went everywhere which took forever to clean up. When finally filled it could do with more filling but after all the issues with filling it I gave up. It would be an OK sofa for a child in a playroom but does not seat 2 adults unless you like sitting with Yr knees up by Yr ears!!
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Answer by Big Bertha Original
21 Nov 2023
We are sorry to hear there was an issue with the item and thank you for contacting our customer service, they have dealt with the issue. Thanks
16 Nov 2023
 Verified review
The bean bag is much smaller than the pictures suggest. There are not enough beans for the bag or the poof.
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Answer by Big Bertha Original
16 Nov 2023
We are sorry to hear there is an issue with the filling, please send a photo your item to sales@bgberthaoriginal.com and they will be able to help with this.
16 Nov 2023
 Verified review

It’s okay

It was big just what I wanted but not soft enough. It’s okay
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Answer by Big Bertha Original
16 Nov 2023
Thank you for your comment, let us know if you need further assistance
16 Nov 2023
 Verified review
Fill the fucking things
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Answer by Big Bertha Original
16 Nov 2023
We are sorry it was not clear for you that item require assembly on arrival. We do not have any communication related to your order about this issue, if you need further assistance or prefer to return you are still in the cooling off period, please email sales@bigberthaoriginal.com
14 Nov 2023
 Verified review

Poor quality for the price

The quality isn’t the same as what it looked like on the website, not comfortable and definitely not worth the amount they charge. Also having to fill it yourself is extremely annoying.
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Answer by Big Bertha Original
16 Nov 2023
We are sorry to hear you are not happy with the item, please email sales@bigberthaoriginal.com. You have a 30-day period for returns or exchanges, they can check alternative option for you.
8 Nov 2023
 Verified review
Provide free return slips, send item ready made, show better product pictures so you can see how small item is 👍
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Answer by Big Bertha Original
10 Nov 2023
Thank you for your feedback.
8 Nov 2023
 Verified review
There doesn't appear to be enough filling. Because if only one person sits down, all the filling moves to leave you sitting on the floor!
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Answer by Big Bertha Original
10 Nov 2023
We are sorry to hear this, please send us a photo of your item for review to sales@bigberthaoriginal.com and we will be able to help.
6 Nov 2023
 Verified review

Does the job but not worth money

If we had paid full price I would of returned to be honest. No where near enough beans in so had to buy more and the finishing touches are very poor. Instead of a zip there is a paper clip ? It wasn't cheap would of expected better
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Answer by Big Bertha Original
10 Nov 2023
We are sorry to hear this, please send us a photo of your item for review to sales@bigberthaoriginal.com and we will be able to help and provide you more information.
3 Nov 2023
 Verified review
Returned unsatisfactory item 3 weeks ago and no refund Bigbertha should change their name to BigberthaConArtists.
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Answer by Big Bertha Original
10 Nov 2023
Returns information was provided 11.10-18.10 this was within a day - same day or your email. Refund has been approved to.
3 Nov 2023
 Verified review
Cushion were not the size as advertised
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Answer by Big Bertha Original
10 Nov 2023
Apologies, the order has been refunded. Thanks
1 Nov 2023
 Verified review
The bean bag when filled it’s really nice , but having to fill it yourself is a total nightmare!! So difficult, even with two people the dam beads go everywhere… the instructions are useless… I don’t under why it doesn’t come filled … hence the 3 star rating
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Answer by Big Bertha Original
1 Nov 2023
Sorry to hear there was an issue with the filling process. If you need further assistance, please contact sales@bigberthaoriginal.com and we will be able to help.
26 Oct 2023
 Verified review
Beans and bag cover arrived separately and needed inserting with the help of another person....I live on my own. Also the covers are too slippy to sit in!
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Answer by Big Bertha Original
31 Oct 2023
Apologies if the information was not clear for you before placing the order. If you need further assistance or check your options, please email sales@bigberthaoriginal.com along with a photo of the items.
25 Oct 2023
 Verified review
Not enough beans, bunches up at the back when kids sit on it
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Answer by Big Bertha Original
31 Oct 2023
Sorry to hear there was an issue with the filling. Please send us a photo of the item to sales@bigberthaoriginal.com and we will be able to help.
25 Oct 2023
 Verified review
Bought the 2 seater sofa, arrived with two massive boxes and had to get all the filling inside the cover myself - which went everywhere. For some reason I thought spending £220 I would have it delivered in one piece ready to go. I bought the bright pink which wasn’t a very nice pink in the flesh, more red /orange. I decided I wanted to send it back as I wasn’t happy and it wasn’t comfortable at all, felt too stiff, you couldn’t relax on it and felt like you were going to slip onto the floor as it’s not that deep and the back is really stiff and full. Contacted cust services who said to return I would need to get all the filling out again and put back in the bags. Also to return they arrange dpd to come and collect but at the cost of £18 which came out of my refund. Obviously was a nightmare trying to get all of the filling out again and back into the bags. Wish I hadn’t bothered it was just a massive headache that costed me £18.
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Answer by Big Bertha Original
31 Oct 2023
We are sorry to hear the item was not suitable for you, refund processed. Thank you for your feedback
17 Oct 2023
 Verified review
Colour was not the same. Paid more for a brown toddler chair. Was grey rather than brown, on checking wed received the right one, was advised this batch was slightly grey, so if I wanted to keep it would offer 20% discount. This made the price the same as the grey option they sell.
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Answer by Big Bertha Original
19 Oct 2023
Sorry about the issue with the batch. Sometimes this happens due to dying of the fabric, but I can see you we offered to change the cover it or keep it with a discount. We processed the refund as requested.
14 Oct 2023
 Verified review

Absolutely ripped off.. Deceived and very unhappy..

Absolutely conned.. Very misleading photos, misrepresentation of the product. Extremely disappointed, actually thrown it out.. Want money back please.. Feel robbed.. A waste of time and £300..
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Answer by Big Bertha Original
19 Oct 2023
We are sorry to hear this. Unfortunately, we cannot find any communication from you about a problem with your order. We wish you had contacted us to help you with the problem and offer you alternatives. A refund would have been an option, but for this, we would require the item to be returned in usable condition, but as you mentioned, it was thrown away before we could help.
12 Oct 2023
 Verified review
Ordered beanbag footstool. Received footstool covers and styrofoam balls instead. No instructions either.
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Answer by Big Bertha Original
19 Oct 2023
We are sorry the instructions were missing. Let us know if you need further assistance with the filling process.