Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

609 reviews in the last 12 months5,526 total reviews  

4.13
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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28 Nov 2023
 Verified review
The bag containing the beads was broken resulting in them being everywhere when the box was opened!!..
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Answer by Big Bertha Original
28 Nov 2023
We are sorry to hear this, please send us a photo of your item for review to sales@bigberthaoriginal.com in case you need further assistance.
PV
Phil V.
Bristol
11 Jan 2024
 Verified review

Bubble sofa bean bag and footstool

Nice quality, but I was disappointed I had to purchase an extra 6cu feet of filling (from a cheaper company) to get the bean bag looking anything like the pictures on the website. A sneaky trick to extract an extra £50 for additional filling. **UPDATE** There are approx 15 other reviews from people with the same issue...you how much is required, so just ship the correct amount in the first place!
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Answer by Big Bertha Original
16 Jan 2024
We always try to send the correct amount of filling. However, this is not always easy as we might have a different idea of the fill level for best comfort than our customers do. Depending on the type of beanbag they need to be filled to 60% - 70% as they are soft furniture, but every customer is different, and we try to suit every customer needs. Thank you for your feedback.
15 Jul 2023
 Verified review
I found the size description to be abit misleading. Although it’s actually bigger than a friends bean bag it feels smaller when you sit in it compared which is odd. Also I did not like having to fill with the beans myself and had to wait 3 days for a friend to help and even then it went all over the floor. Not sure if I’ll use it much as after a few minutes it becomes uncomfortable
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Answer by Big Bertha Original
18 Jul 2023
Thank you for your feedback, we are happy to help please email us sales@bigberthaoriginal.com with a photo of your item.
7 Dec 2023
 Verified review

Arrived very quickly but not good value

Arrived very quickly but can't believe they would really charge the full price for this. I bought it at half price and I don't think that can be called good value. It came as a cover and filling separately. It is a present so haven't put it together yet. Hoping the end result is more than the sum of the parts.
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Answer by Big Bertha Original
13 Dec 2023
We are sorry to hear this, we do mention item requires assembly on arrival, sorry this was not clear for you. Please email sales@bigberthaoriginal.com if you need further assistance with the filling process.
7 Dec 2023
 Verified review

Fill it yourself

The product is nice but you have to fill it yourself, which I did not expect, especially because it is not cheap. It is impossible to fill it without spilling some beans, which go everywhere. I expected the bag to be double walled but it is not. Let's see how long it lasts...
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Answer by Big Bertha Original
13 Dec 2023
We are sorry to hear this, we do mention item requires assembly on arrival, sorry this was not clear for you. Please email sales@bigberthaoriginal.com if you need further assistance with the filling process.
1 Dec 2023
 Verified review

OK but zip and fluff let it down

Managed to fill sofa ok with beads but was dissappointed with the zip, a proper zip pull would have been a lot easier than a bent paper clip, also a lot of fluff coming off cover. Altogether not the quality I was expecting.
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Answer by Big Bertha Original
6 Dec 2023
Apologies for the confusion, this is a safety zip, you should be able to see more details in the label attached but please contact us back if you require further information. Thank you.
13 Dec 2023
 Verified review
I like the finished product. However a month in and I'm still hoovering up the odd polystyrene type innards. Honestly I would rather pay more than endure having to stuff the seemingly abyss whose holes weren't wide enough.
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Answer by Big Bertha Original
13 Dec 2023
We are sorry to hear there is an issue with the item. Is this faulty? or was due to the filling process? Please email sales@bigberthaoriginal.com if you need further assistance with the item.
28 Dec 2023
 Verified review

‘LARGE’ ????

I ordered a large footstool. The quality of the fabric was nice but if that was large I wouldn’t like to see small and I also didn’t appreciate it hasn’t been filled and you’ve to do it yourself.
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Answer by Big Bertha Original
29 Dec 2023
Thank you for your feedback. Sizes are shown online, apologies if this was not clear for you before placing the order, but we can see a return service is in process.
24 Jul 2023
 Verified review

Not right for me.

The product was good quality, but its just a bean bag and it wasn't very comfortable. It was a personal choice thing, I'm sure others will love it. Customer service was brilliant.
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Answer by Big Bertha Original
28 Jul 2023
Thank you for your feedback :)
11 Dec 2023
 Verified review

Filling is a nightmare

The beanbag is of good quality but doesn't come "assembled." You have to add the styrofoam balls to an empty sack and it's not easy! We had styrofoam balls all over the house.
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Answer by Big Bertha Original
13 Dec 2023
We are sorry to hear this, we do mention item requires assembly on arrival, sorry this was not clear for you. Please email sales@bigberthaoriginal.com if you need further assistance with the filling process.
20 Dec 2023
 Verified review
Arrived ahead of time, but did not expect it to be a “stuff it yourself” exercise. This requires two people and no cats!!!!
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Answer by Big Bertha Original
29 Dec 2023
We are sorry you feel this way and that the filling process was not easy this time. If you require further assistance, please send a photo of your item to sales@bigberthaorignal.com and they will be able to help.
29 Nov 2023
 Verified review
Was smaller than expected for the price I paid OK I got it for £49 but originally was £84 not worth the money
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Answer by Big Bertha Original
6 Dec 2023
Thank you, the sizes are stated online. Let us know if you need further assistance.
3 Jun 2023
 Verified review
Filled the sofa with both sets of beans but the chair is still flaccid in places
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Answer by Big Bertha Original
8 Jun 2023
Sorry to hear this, please send us a photo of your beanbag to sales@bigberthaoriginal.com and we will be able to help.
16 Nov 2023
 Verified review

It’s okay

It was big just what I wanted but not soft enough. It’s okay
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Answer by Big Bertha Original
16 Nov 2023
Thank you for your comment, let us know if you need further assistance
4 Jul 2023
 Verified review
It looks great but unfortunately not for cerebral palsy but the overall picture good sorry
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Answer by Big Bertha Original
6 Jul 2023
Thank you for your feedback
8 Dec 2023
 Verified review
Needed more stuffing, not sufficient and sags quite a bit when grandchild sits on it
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Answer by Big Bertha Original
13 Dec 2023
We are sorry to hear this, please send a photo of your item for review to sales@bigberthaoriginal.com and they will help you with the filling. Thank you
27 Dec 2023
 Verified review
There aren’t enough beans - the sofa looks really limp and not like the photograph
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Answer by Big Bertha Original
29 Dec 2023
Apologies for the issue with the filling, I can see you contacted Customer Service about this issue, waiting for your reply to sort out the issue as soon as possible.
13 May 2023
 Verified review
Good quality but gets so out of shape like there's not enough beans in it
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Answer by Big Bertha Original
26 May 2023
Sorry to hear this, please send us a photo of your sofa to sales@bigberthoriginal.com and we will be able to help. Thanks
25 Oct 2023
 Verified review
Not enough beans, bunches up at the back when kids sit on it
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Answer by Big Bertha Original
31 Oct 2023
Sorry to hear there was an issue with the filling. Please send us a photo of the item to sales@bigberthaoriginal.com and we will be able to help.
AW
Andrew W.
College Town
15 Jun 2023
 Verified review
Would have been 5* but a seam needed re doing
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Answer by Big Bertha Original
16 Jun 2023
Your item is under warranty, we can check this for you. Please send us a photo of the item to sales@bigberthaoriginal.com