Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

609 reviews in the last 12 months5,526 total reviews  

4.13
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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6 Apr 2024
 Verified review
There are not enough beans to give the shape of the sofa that appears in the adverts. Within a day or two it's lost shape and looks like a saggy mess. The upside is the dogs love it.
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Answer by Big Bertha Original
12 days ago
Customer service contacted you about this review 15.04 so they can help with the issue. Please check junk folder.
23 Mar 2024
 Verified review
The item I received was damaged. Should have been checked before shopping to customer
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Answer by Big Bertha Original
12 Apr 2024
Apologies, we could have helped with a refund or exchange, but the item was binned before contacting us.
19 Mar 2024
 Verified review
The product was not suitable. Too expensive for this type of item
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Answer by Big Bertha Original
22 Mar 2024
Our customer service contacted with options regarding your order but unfortunately the item has been thrown away, we cannot help further.
5 Apr 2024
 Verified review
They claim returns are hassle free…
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Answer by Big Bertha Original
15 Apr 2024
Returns information was provided within 1 working day, order has been refunded. Thank you.
22 Mar 2024
 Verified review
Too expensive poor practises
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Answer by Big Bertha Original
17 Apr 2024
Our team contacted you, waiting to hear back from you.
8 Apr 2024
 Verified review
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Answer by Big Bertha Original
15 Apr 2024
Please email customer service at sales@bigberthaoriginal.com with a photo of your item and they will check your options.
5 Apr 2024
 Verified review
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Answer by Big Bertha Original
15 Apr 2024
Order has been refunded. Thanks
13 Feb 2024
 Verified review

Nightmare assembly

The beanbag, once assembled, is very comfortable. However, as other reviewers have experienced, it is not clear from the website that you are required to fill it yourself (and similar to another reviewer, I did not have a second person available to help which made the task pretty hard). The filling gets everywhere and is a nightmare to clear up. This is not helped by the fact the box it comes in has holes and some of the filling will inevitably come out the bottom no matter how careful you are. Again, similar to other reviewers, insufficient filling was provided - I bought 2x beanbags and 1x footstool/pouffe and ended up using the filling meant for the pouffe to fill one of the beanbags so that it was sufficiently full / sturdy. I don't see why they can't ship the beanbag ready-made so assume it's a cost-cutting measure at the company's end. If you're willing to spend an hour and a half bent over with a dustpan and brush chasing tiny filling balls round the floor then the final product is good (provided you overfill with stuffing meant for e.g. a pouffe which you then won't be able to use). Otherwise I would recommend finding an alternative supplier who will ship ready-made!
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Answer by Big Bertha Original
16 Feb 2024
We are sorry to hear there was an issue with the filling process. Please send a photo of the items that require more filling to sales@bigberthaoriginal.com and they will be able to help with this.
26 Feb 2024
 Verified review

They need to make it clearer that it's self assembly!

Ordered a footstool and was quite surprised when it didn't arrive already assembled. If I had read the reviews fully beforehand I would have seen there was a common theme of people missing this info at the very bottom of the Features section, and also that there wasn't enough filling provided. I didn't bother opening the packages within as I knew it would be a nightmare, so I can't comment on the quality. I also had to chase for the refund which took nearly 3 weeks to go back to my account.
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Answer by Big Bertha Original
27 Feb 2024
We are sorry to hear the information was not clear and the delay with the refund. This has been solved for you. Thank you for your patience.
2 Mar 2024
 Verified review

Could be better

It would be so much better if the beanbag came ready stuffed. Doing it at home is such a faff and so many of the styrofoam beans spill out and it’s messy. I would prefer to buy from somewhere where it’s ready-stuffed professionally, so wouldn’t buy from here again or recommend.
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Answer by Big Bertha Original
5 Mar 2024
Wea re sorry to hear there was an issue with the filling process. Please email sales@bigberthaoriginal.com and the team with check your options.
16 Feb 2024
 Verified review
Easy to order, arrives on time would have been 5 stars if they could package the replacement beans in a bag that doesn’t result in a high portion of the beans ending up all over the floor. Very difficult to fill. Once it’s done a great product
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Answer by Big Bertha Original
16 Feb 2024
Thank you for your review!
2 Mar 2024
 Verified review
Polystyrene balls were loose outside packaging bag and in the box. Messy getting them in the item.
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Answer by Big Bertha Original
5 Mar 2024
We are sorry to hear there was an issue with the filling process. If you need further assistance, please send a photo of your item to sales@bigberthaorignal.com and they will be able to help.
18 Feb 2024
 Verified review
Part of order ripped. Not enough beans to fill it.
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Answer by Big Bertha Original
22 Feb 2024
We are sorry to hear this, please send a photo of your item to sales@bigberthaoriginal.com and they will be able to help with the issue.
12 Feb 2024
 Verified review

I thought for the price I wouldn't have to fill myself!

I thought for the price I wouldn't have to fill the bean bag myself, which was absolutely night mare..& when finished there was more beans on the floor then in the bag..so I actually gave up & though it away..iv have a new one which came filled.
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Answer by Big Bertha Original
16 Feb 2024
We are sorry to hear there was an issue with the filling process. We cannot locate any communication about this, we wish you had contacted us to help with the order.
24 Feb 2024
 Verified review
It’s my fault for not reading the measurements but if it’s advertised as big Bertha you would expect it to be large but in reality it’s only suitable for pre teens, too late to return it. Excellent product for children though
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Answer by Big Bertha Original
27 Feb 2024
Sorry to hear this, measurements are shown online. There is a 30-day period for returns/exchanges for your order, if you require further assistance, please contact customer service at sales@bigberthaoriginal.com
5 Mar 2024
 Verified review

AWFUL

You have to fill the bean bag yourself!!!! Been trying for an hour now and still not done, tiny polystyrene balls everywhere. An absolute nightmare product. Would never have bought if I had known!
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Answer by Big Bertha Original
7 Mar 2024
We are sorry to hear you are not happy with the item, assembly required is noted in the characteristics of the products. Customer service has contacted you, waiting to hear back from you.
25 Feb 2024
 Verified review
The zip under the chair has a tacky paper clip attached rather than a proper zip. It feels like the zip is going to break. Feels and looks cheap not had it long and it's getting misshapen.
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Answer by Big Bertha Original
27 Feb 2024
We provided you information about the zip and how it works as this is a safety zip, sorry this was not good for you. A free returned was offered but it was declined. Thanks.
11 Feb 2024
 Verified review

Very small for the money

May be my fault for not reading properly but for £35 this is tiny and very annoying putting the balls in yourself with no instruction for how to do it
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Answer by Big Bertha Original
16 Feb 2024
We are sorry to hear this, please email sales@bigberthoriginal.com and they will be able to check your options.
18 Feb 2024
 Verified review

Not enough bum space

Bought for my 2 year old, he cant sit on it and slides out becauae the bum space is too small and he is uncomfortable.
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Answer by Big Bertha Original
22 Feb 2024
We are sorry to hear this, please send a photo of your item to sales@bigberthaoriginal.com and they will be able to help with your order.
1 Mar 2024
 Verified review
It's nothing like the photo. Those granules are dangerous for children and difficult to stuff into the cover
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Answer by Big Bertha Original
5 Mar 2024
Sorry to hear this, our customer service contacted you to help, waiting for your reply.