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Top positive review
2 Nov 2023
Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
Mainly I found exactly what I was looking for ie a long sausage shaped cushion for resting my head on ; at a reasonable price and with a nice fabric cover.
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review! 😊
28 Mar 2024
Verified review
Great bean bags
Very good quality bean bags have bought from here before,
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Answer by Big Bertha Original
12 Apr 2024
Thank you for being a loyal customer😊! Happy Lounging
28 Mar 2024
Verified review
Filling the beanbag was a little tricky and time consuming! (And messy) we used a jug in the end which worked, but it took a long time. Happy with it now it's filled up! Daughter loves it.
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Answer by Big Bertha Original
12 Apr 2024
Aww we hope she enjoys it 😊!
28 Mar 2024
Verified review
When I changed my order she responded straight away .
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Answer by Big Bertha Original
12 Apr 2024
Our team is happy to help :) Thank you for your review
28 Mar 2024
Verified review
Not worth the money. Very expensive
The beanbag came in two parts where you have to pour the balls Into the beanbag, which is an absolute nightmare, even with two of you. It’s really not worth the money, it’s incredibly expensive for what it is.
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Answer by Big Bertha Original
17 Apr 2024
Our team contacted you, waiting to hear back from you.
27 Mar 2024
Verified review
Did not realize you had to fill your own bag with the beads supplied!
What a mess with beads all over house. Should have been filled at warehouse not in customer's home.
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Answer by Big Bertha Original
12 Apr 2024
Sorry to hear this, we do mention assembly is required apologies if this was not clear before placing the order.
Let us know if you require further assistance.
27 Mar 2024
Verified review
I received this product and was not worth the money.
I received this product and was immediately disappointed with the presentation as the beanbag needs to be ‘assembled’. The polystyrene balls is in a separate bag to the casing, and despite best efforts, it is a very messy exercise as the filling goes everywhere. At this price, I would have expected the bean bag to come ready for use.
The material of the casing was also quite poor and does not have the quality I would expect for >£100.
I had then decided to return for a refund, but have received no correspondence after nearly 2 weeks. VERY disappointing!
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Answer by Big Bertha Original
12 Apr 2024
We apologize for the delay with the refund. Thank you for your patience.
27 Mar 2024
Verified review
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Answer by Big Bertha Original
12 Apr 2024
Thank you ⭐!
26 Mar 2024
Verified review
Beautiful fabrics, great colours, extremely prompt delivery - couldn’t ask for more from a company!
Don’t think we realised you had to fill the bean bag itself.
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Answer by Big Bertha Original
12 Apr 2024
Thank you for your feedback, we hope you enjoy it!
25 Mar 2024
Verified review
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Answer by Big Bertha Original
12 Apr 2024
Thank you ⭐!
24 Mar 2024
Verified review
The time between ordering and delivery was good; however it was not clear from the photograph of the sofa how low to the ground it was.
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Answer by Big Bertha Original
12 Apr 2024
Thank you for your feedback. We have approximate sizes for every item on the website, apologies if this was not clear before placing the order.
We hope this does not prevent you form enjoying your item.
23 Mar 2024
Verified review
The item I received was damaged. Should have been checked before shopping to customer
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Answer by Big Bertha Original
12 Apr 2024
Apologies, we could have helped with a refund or exchange, but the item was binned before contacting us.
23 Mar 2024
Verified review
Fabulous pouffes
Brilliant pouffes, lovely colours and matching blankets, deliveries all good. Very pleased.
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Answer by Big Bertha Original
12 Apr 2024
Wow 😎! they look amazing Thank you for your review!!
23 Mar 2024
Verified review
Good quality and design but felt it need a little bit mmore stuffing
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Answer by Big Bertha Original
12 Apr 2024
Our customer service has contacted you to help with the issue. Thank you!
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