Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

615 reviews in the last 12 months5,538 total reviews  

4.14
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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Latest first
14 Jun 2023
 Verified review
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Answer by Big Bertha Original
16 Jun 2023
Thank you ⭐!
14 Jun 2023
 Verified review
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Answer by Big Bertha Original
16 Jun 2023
Thank you ⭐!
11 Jun 2023
 Verified review
If you sent the bean bag filled it would have been so much better. We followed the instructions, but still lost loads of the filling and I am still finding bits everywhere!!! I will have to buy more filling. The actual bean bag chair is lovely though.
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Answer by Big Bertha Original
13 Jun 2023
Sorry to hear this, please send us a photo of your item sales@bigberthaoriginal.com and we will be able to help.
9 Jun 2023
 Verified review
Really rugged and well made construction. Perhaps could do with more beans.
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Answer by Big Bertha Original
13 Jun 2023
Thank you for your review ⭐! Please send us a photo of your item sales@bigberthaoriginal.com and we will check the item for you :)
8 Jun 2023
 Verified review
Excellent customer service. My wife didn’t like the colour I chose her for her birthday present and they made it very easy to change to the colour she wanted.
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Answer by Big Bertha Original
13 Jun 2023
⭐ Thank you for your review! We hope she loves them now :)
8 Jun 2023
 Verified review

DIY beanbag

Crazy that you have to stuff the beanbag yourself and make a huge mess in the process of doing so. Looking forward to when Bigbertha start selling cars and we need to install the engine from scratch, or their electronics range where we'll need to solder the motherboards ourselves.
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Answer by Big Bertha Original
13 Jun 2023
We are very sorry to hear you are disappointed with product. If you require further assistance with the filling process or wish to return the item, please email sales@bigberthaoriginal.com
8 Jun 2023
 Verified review
After delivery and assembled found not enough filling. Big Bertha responded swiftly and sent more beans. Thank you.
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Answer by Big Bertha Original
8 Jun 2023
Thank you for giving us the chance to make it right for you :)!
7 Jun 2023
 Verified review
Quick delivery and the chair seems well made. Looks good too.
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Answer by Big Bertha Original
8 Jun 2023
Thank you ⭐! Enjoy :)
5 Jun 2023
 Verified review
Very disappointed was never told I would have to fill it myself looks nothing like website picture how could I have been so stupid as to have purchased this rubbish have given it way
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Answer by Big Bertha Original
8 Jun 2023
We are sorry to hear you are disappointed with your sofa. If you wish to return the item for a refund, please contact us at sales@bigberthaoriginal.com
4 Jun 2023
 Verified review
Prompt well packed delivery.
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Answer by Big Bertha Original
8 Jun 2023
Thank you for you review ⭐!
4 Jun 2023
 Verified review
We have a rota who’s turn it is to sit in the bean bag for movie night
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Answer by Big Bertha Original
8 Jun 2023
We know what you mean, same at the office😄! Thank you and happy movie night! :)
4 Jun 2023
 Verified review
We love the couch. Would have preferred it came ready filled. It was a difficult, messy job
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Answer by Big Bertha Original
8 Jun 2023
Thank you for your feedback, enjoy !
3 Jun 2023
 Verified review
Filled the sofa with both sets of beans but the chair is still flaccid in places
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Answer by Big Bertha Original
8 Jun 2023
Sorry to hear this, please send us a photo of your beanbag to sales@bigberthaoriginal.com and we will be able to help.
1 Jun 2023
 Verified review

Mobility Bertha

It was difficult filling the beanbag and definitely needed help. But I have been using it for about 4 days and my mobility usually very poor on getting up has been much better although I do have to lift myself off the floor
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Answer by Big Bertha Original
2 Jun 2023
Thank you for your review :) !
31 May 2023
 Verified review

All round brilliant 😊

Brilliant service, quick delivery and excellent quality of product.
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Answer by Big Bertha Original
2 Jun 2023
Thank you for sharing, we hope the little one enjoys it too :)
30 May 2023
 Verified review
I ordered the wrong item I was kept in touch frequently and the return and refund was dealt with so quickly
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Answer by Big Bertha Original
2 Jun 2023
Happy to help, thank you for your review :)
30 May 2023
 Verified review
brilliant, 7 Year old loves it.
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Answer by Big Bertha Original
2 Jun 2023
Amazing 😊 ! Thank you for sharing
30 May 2023
 Verified review
Appalling packaging meant I had to stuff item with polystyrene beads. They came in plastic bag meaning beans everywhere
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Answer by Big Bertha Original
31 May 2023
We are sorry to hear this, please if you need further assistance with the filling process, email us at sales@bigberthaoriginal.com happy to help.
30 May 2023
 Verified review
Really comfortable cushions quickly and safely delivered
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Answer by Big Bertha Original
31 May 2023
Good to hear this, enjoy your cushions :) Thank you
30 May 2023
 Verified review
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Answer by Big Bertha Original
31 May 2023
Thanks!