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Top positive review
2 Nov 2023
Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original
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10 Apr 2024
Verified review
Delivered promptly in good packaging
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review !
10 Apr 2024
Verified review
My little girl is delighted with the chair, and it is good quality. However assembling it really is difficult, particularly if you don't have easy access to another adult to help!
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review! We hope the little one enjoy it very much 😎
10 Apr 2024
Verified review
Toddler Bean Bag Chair
Very pleased with the chair, it’s exactly how it was advertised.
Delivery was super quick.
Would recommend.
Please email customer service at sales@bigberthaoriginal.com with a photo of your item and they will check your options.
7 Apr 2024
Verified review
Poor Choice of Delivery Partner
Appalling choice of delivery partner. I wouldn’t pay DPD in chocolate buttons. Would never buy from Big Bertha again while ever they use DPD.
Also, not enough beans……the amount you put in should be a choice based on preference, not a cheap base amount.
The bag itself is good!
Generally disappointed.
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Answer by Big Bertha Original
8 days ago
Customer service contacted you about this review 15.04 so they can help with the issue. Please check junk folder.
6 Apr 2024
Verified review
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Answer by Big Bertha Original
12 Apr 2024
Thank you ⭐!
6 Apr 2024
Verified review
Really easy to fill and granddaughter fell asleep on it.. thumbs up.
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Answer by Big Bertha Original
15 Apr 2024
Aww how cute! Thank you so much! 😊
6 Apr 2024
Verified review
Great product but no where near enough filling. Had to buy more to make it keep some shape. Provided two bags of beans. Could easily take four of those and it would still be loose.
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Answer by Big Bertha Original
15 Apr 2024
Thank you for your review ! Our customer service has emailed you about this issue.
6 Apr 2024
Verified review
There are not enough beans to give the shape of the sofa that appears in the adverts. Within a day or two it's lost shape and looks like a saggy mess.
The upside is the dogs love it.
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Answer by Big Bertha Original
8 days ago
Customer service contacted you about this review 15.04 so they can help with the issue. Please check junk folder.
6 Apr 2024
Verified review
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Answer by Big Bertha Original
12 Apr 2024
Thank you ⭐!
5 Apr 2024
Verified review
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Answer by Big Bertha Original
12 Apr 2024
Thank you ⭐!
5 Apr 2024
Verified review
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Answer by Big Bertha Original
15 Apr 2024
Order has been refunded. Thanks
5 Apr 2024
Verified review
They claim returns are hassle free…
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Answer by Big Bertha Original
15 Apr 2024
Returns information was provided within 1 working day, order has been refunded. Thank you.
4 Apr 2024
Verified review
It’s a great product , the only thing is
It’s a great product , but I didn’t know the filling and cover is coming in the same box , but separated. I understand it helps to saves space in the box , but it was not easy to fill in 🙈
The cushions I purchased are so beautiful and well made good value for the money as the saying goes you get what you pay for the quality is on another level I've bought cushions from this business on several occasions now for my daughter they look so nice in her new home so many people compliment them recommend to family and friends I am going to buy more of the cushions in the near future well worth the money. Better in real life the pictures do not do them justice you have to see it to believe it
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Answer by Big Bertha Original
15 Apr 2024
Aww thank you for your lovely review! Cushions are never enough 🙂!
3 Apr 2024
Verified review
Super comfy
Highly recommended
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Answer by Big Bertha Original
8 days ago
Thank you so much for updating you review 🙂!
3 Apr 2024
Verified review
I purchased the Albert children beanbag chair in ivory, I received it late as DPD decided they will deliver it to the wrong address the first time. Then when I did receive it, I received a faulty one as it has large pink stains on it. It’s meant to be a gift for someone and when I’ve called I’ve had no answer for 2 days. When I emailed in the morning as soon as I received a delivery I was given a response end of day, stating they wanted a photo. I had already sent them a photo of it within my initial email. This wasted 2 days as I had to send it again and I got a response saying they will exchange the fabric. Which means I have to now wait again god knows how long for the delivery of this fabric and then arrange a return of the dusty fabric. It was meant it be a gift that needs to be given asap. Their phone number evidently isn’t connected as I’ve called at this point over 40 times in the last 2 days. Their email responses have been lacking considering I’ve given all the evidence the first day and they take over 6 hours for an initial response. I’m just shocked.
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Answer by Big Bertha Original
15 Apr 2024
Please accept our apologies, seems there were some issues with your order, but I can see a partial compensation has been approved for you. Thank you for your patience.
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