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Top positive review
2 Nov 2023
Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original
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1 Aug 2023
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Answer by Big Bertha Original
4 Aug 2023
Thank you !
1 Aug 2023
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Would have been 5 if I didn't have to put beans in myself,messy
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Answer by Big Bertha Original
4 Aug 2023
Thank you!
1 Aug 2023
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Product as described and arrived in good time. Overall happy with the sofa- filling it up was a bit of a faff but we got there in the end. Bought for my kids playroom and they love it
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Answer by Big Bertha Original
4 Aug 2023
Nice to hear they love it :) Thank you for your review!
28 Jul 2023
Verified review
Put the balls in before it’s dispatched.
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Answer by Big Bertha Original
4 Aug 2023
Thank you. If you require further assistance please email sales@bigberthaoriginal.com
28 Jul 2023
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Answer by Big Bertha Original
28 Jul 2023
Thanks⭐⭐!
27 Jul 2023
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Lovely beanbag sofa. Great quality. Delivery was super speedy.
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Answer by Big Bertha Original
28 Jul 2023
Thank you for your review ⭐!
26 Jul 2023
Verified review
Very robust
Looks very tough, it’s very comfortable but me and my dog are big lads so it could have done with being 2inches deeper on the seat, non the less very happy with it.
Tip for buyers… invest in a 5litre bottle of water and a roll of duck tape before filling it. Cut top and bottom off the bottle, tape to top of bag holding the polystyrene and ‘voila perfect funnel with no mess
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Answer by Big Bertha Original
28 Jul 2023
Thank you for sharing a filling tip and your review, we hope this helps other customers :) Enjoy ⭐
24 Jul 2023
Verified review
Not right for me.
The product was good quality, but its just a bean bag and it wasn't very comfortable. It was a personal choice thing, I'm sure others will love it.
Customer service was brilliant.
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Answer by Big Bertha Original
28 Jul 2023
Thank you for your feedback :)
24 Jul 2023
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Very good product very good service quick delivery!
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Answer by Big Bertha Original
28 Jul 2023
Glad to hear this, happy lounging! Thank you ⭐
23 Jul 2023
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Good quality
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Answer by Big Bertha Original
28 Jul 2023
Thank you for your review, enjoy ⭐!
23 Jul 2023
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Snuggle up!
Fab bean bag, looks great in my daughters new room - the perfect thing to snuggle up and read books on!
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Answer by Big Bertha Original
28 Jul 2023
Amazing! We love to hear this! Happy lounging 😊
23 Jul 2023
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Answer by Big Bertha Original
28 Jul 2023
We cannot find communication about your order, if you require further assistance please email sales@bigberthaoriginal.com
23 Jul 2023
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Fabulous customer service
I ordered a floor cushion and bean bag in teal cord. Beautifully soft and strong fabric and comfy floor cushion. Unfortunately, parcel was damaged in transit causing an escape of beans. My emails were replied to promptly, and a replacement pack of beans swiftly dispatched. Excellent company all round.
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Answer by Big Bertha Original
28 Jul 2023
Amazing! Thank you very much 😊! Enjoy
22 Jul 2023
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Really fast delivery. Wonderful product. Easy to fill with little mess. My little boy loves his new chair.
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Answer by Big Bertha Original
28 Jul 2023
We hope he enjoy his lounge pug 😊! Thank you
21 Jul 2023
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Issue Resolved Quickly
I had an issue with a hole in the product, the company was extremely quick in responding and resolving the issue. The beanbag itself is made of great material and came quickly.
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Answer by Big Bertha Original
28 Jul 2023
Thanks, we are glad to hear we were able to help. Enjoy ⭐!
20 Jul 2023
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Small
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Answer by Big Bertha Original
28 Jul 2023
Thank you, please contact us at sales@bigberthaoriginal.com if you need further assistance, we can check the alternatives for you.
20 Jul 2023
Verified review
Please be careful when decanting, snowstorm alert
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Answer by Big Bertha Original
28 Jul 2023
Thank you for your feedback :)
19 Jul 2023
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I ordered a pillow with my beanbag and there didn't seem to be enough poly filling for both, leaving my pillow looking sad, flat and not very comfortable to use.
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Answer by Big Bertha Original
20 Jul 2023
Please send us a photo of your items to sales@bigberthaoriginal.com and we will be able to help you with this :)
17 Jul 2023
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Good quality beanbag chair, great price and quick delivery
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Answer by Big Bertha Original
18 Jul 2023
Thank you so much! Happy lounging :)
17 Jul 2023
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Answer the phone when someone would like to speak to someone, clear instructions on how to return an item as not everything knows how evri works and good customer service as I have received extremely poor customer. Do not recommend this company to anyone.
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Answer by Big Bertha Original
18 Jul 2023
We provided a solution for the issue an a full refund was approved, thanks.
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