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Top positive review
2 Nov 2023
Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
Brilliant customer service. Needed to exchange covers for a different colour. No fuss and easy. Good quality material. Fully satisfied
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Answer by Big Bertha Original
21 Mar 2024
Happy to hear our team was able to help with the request 😎 Enjoy!
16 Mar 2024
Verified review
Perfect playroom sofa
Really great sofa for our kids playroom, did want the blue but it was out of stock so went for the teal and I think I actually prefer it.
Did make a lot of mess when we put it up as the balls come in separate bags with no guide to tell you which bag goes in what sofa compartment!
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Answer by Big Bertha Original
21 Mar 2024
This looks amazing ⭐!! Thank you for sharing the photo, enjoy your Albert sofa !
16 Mar 2024
Verified review
all my items were just as described when I reieved them , easy nto use web site and use a very good delivery service , quick too.
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Answer by Big Bertha Original
21 Mar 2024
Thank you for sharing your experience ⭐!
16 Mar 2024
Verified review
Went out of way to help replace my buddy bag cover with the colour I wanted.
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Answer by Big Bertha Original
21 Mar 2024
Thank you for your review ⭐!
15 Mar 2024
Verified review
We lost a lot of polystyrene balls when trying to fill it, but it is great quality and my grandson loves it.
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Answer by Big Bertha Original
15 Mar 2024
Thank you⭐! If you need a bit more filling, please send a photo of your item to sales@bigberthaoriginal.com, our team will be happy to help!
14 Mar 2024
Verified review
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Answer by Big Bertha Original
15 Mar 2024
Thank you⭐!
14 Mar 2024
Verified review
The item was not as I expected - disappointing
The item was not as expected and I had to fill myself which was not easy. Zip pull was a pink paperclip! Not enough fillling so I wrote to them via their online system. They have never replied. Not impressed and the item has already collapsed through lack of filling and is not like the picture on website. Expensive and not worth the money. I don’t recommend.
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Answer by Big Bertha Original
15 Mar 2024
Sorry to hear you feel this way, there is a reply to your email on 28.02 at 10am after receiving your email on 28.02 afternoon.
Customer Service requested a photo of the item so they can assist you with the filling and information about the zip.
Email has been sent again, waiting to hear from you.
13 Mar 2024
Verified review
The sofa bean bag is amazing. Really love it and it fits our space really well. I'm removing a star, as we had to fill it ourselves, as the beans came separately. We kinda expected that, for over £300, it would have come prefilled. It was a pretty messy job!
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Answer by Big Bertha Original
15 Mar 2024
Aww our team loves the photo with your🐶!! Thank you for your review!
13 Mar 2024
Verified review
Liked the material however far smaller than anticipated.....also more beans required
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Answer by Big Bertha Original
15 Mar 2024
Thank you for contacting our customer service team, your return request is in process.
13 Mar 2024
Verified review
Lovely item quick delivery.
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Answer by Big Bertha Original
15 Mar 2024
Thank you⭐!
13 Mar 2024
Verified review
The cushion cover was fantastic but…
The cushion cover was fantastic and well made, however, the inner pillow that we ordered extra didn’t really fill the cover, it was quite a bit smaller and don’t go to the corners
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Answer by Big Bertha Original
15 Mar 2024
Sorry about this, sometimes it takes a couple of days for the inners to expand. Please contact sales@bgberthaoriginal.com if you have further questions.
12 Mar 2024
Verified review
The delivery only took 2 days I look forward to the same service
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Answer by Big Bertha Original
15 Mar 2024
Thank you for your review⭐!
12 Mar 2024
Verified review
Good plump cushion
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Answer by Big Bertha Original
12 Mar 2024
Thank you for your review!
12 Mar 2024
Verified review
Easy to put together, lovely and comfortable. We can't stop sitting in it!
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Answer by Big Bertha Original
12 Mar 2024
We know what you mean, we have the same problem, too comfy 🙌! Thank you so much!
11 Mar 2024
Verified review
Large lounge pug
Good communication, keeping me informed of order progress. Well packaged. Easy to assemble the lounge pug I purchased. Great quality material.
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