Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

615 reviews in the last 12 months5,538 total reviews  

4.14
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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12 Apr 2024
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Answer by Big Bertha Original
12 Apr 2024
Thank you ⭐!
11 Apr 2024
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12 Apr 2024
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9 Apr 2024
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12 Apr 2024
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9 Apr 2024
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12 Apr 2024
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Ann P.
London
8 Apr 2024
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12 Apr 2024
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6 Apr 2024
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12 Apr 2024
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6 Apr 2024
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12 Apr 2024
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5 Apr 2024
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12 Apr 2024
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3 Apr 2024
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12 Apr 2024
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30 Mar 2024
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12 Apr 2024
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27 Mar 2024
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12 Apr 2024
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25 Mar 2024
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12 Apr 2024
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22 Mar 2024
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22 Mar 2024
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13 Mar 2024
 Verified review
The sofa bean bag is amazing. Really love it and it fits our space really well. I'm removing a star, as we had to fill it ourselves, as the beans came separately. We kinda expected that, for over £300, it would have come prefilled. It was a pretty messy job!
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Answer by Big Bertha Original
15 Mar 2024
Aww our team loves the photo with your🐶!! Thank you for your review!
20 Feb 2024
 Verified review

Good customer service

Product arrived with some damage to the packaging. Contacted customer service and was promptly sent more filling beads to replace some that were lost as a result.
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Answer by Big Bertha Original
22 Feb 2024
Thank you for contacting Customer Service! We are glad to hear they were able to help with the issue! Enjoy 😎
9 Mar 2024
 Verified review

Sofa bean bag & foot stool

Beans provided do not fill out sofa, however after review more beans were sent out. No issues now :)
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Answer by Big Bertha Original
15 Apr 2024
Great! Good to hear the extra filling made it better for you :)
11 Mar 2024
 Verified review
FLOOR CUSHIONS I am very happy with your lovely floor cushions. They are beautifully made and of a good quality corduroy material. It would be nice, if there were just a few more colours to choose from though. The delivery men were pleasant and my cushions arrived well packed and on time. I am thinking of purchasing more.
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Answer by Big Bertha Original
12 Mar 2024
Aww thank you⭐! We recently added this product, hopefully we can get more styles soon!
3 Mar 2024
 Verified review

Service and product good.

The service was good and the product was really nice and just what we wanted. I’ve dropped a star as I would have preferred the chair to have arrived completed and for us no to have to put the polystyrene beads in ourselves. It wasn’t as difficult as anticipated but would have saved on a huge plastic bag.
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Answer by Big Bertha Original
6 Mar 2024
Thank you for your feedback ⭐!
16 Mar 2024
 Verified review

Perfect playroom sofa

Really great sofa for our kids playroom, did want the blue but it was out of stock so went for the teal and I think I actually prefer it. Did make a lot of mess when we put it up as the balls come in separate bags with no guide to tell you which bag goes in what sofa compartment!
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Answer by Big Bertha Original
21 Mar 2024
This looks amazing ⭐!! Thank you for sharing the photo, enjoy your Albert sofa !
1 Mar 2024
 Verified review

Would highly recommend.

The bean bag and filler arrived very quickly was a decent price too. The only draw back was filling the bean bag from the box it came it but didn't take long. Would highly recommend plus very comfortable to sit in!
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Answer by Big Bertha Original
5 Mar 2024
Thank you for sharing your experience, we hope you enjoy it ⭐!