Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

615 reviews in the last 12 months5,538 total reviews  

4.14
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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9 Jan 2024
 Verified review
Regret this purchase. Does not sit as represented in pictures, and high backed is a misrepresentation. The mess it made filling the thing as it comes separate from the polystyrene beads was a right pain. Bought as a Xmas present and now have to replace. Would send it back, but no longer have the box.
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Answer by Big Bertha Original
12 Jan 2024
We are sorry to hear you are not happy with your order. Please email sales@bigberthaoriginal.com with a photo of the item and they will be able to check the options for your order.
10 Sept 2023
 Verified review

Disappointing

Sadly, the sofa did not keep its shape as in the website pictures. I am a small adult (5'2") and slim, but there was very little room to be comfortable on the sofa. As it was not advertised as a children's sofa I was very disappointed. I gave it to my 8 year old granddaughter.
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Answer by Big Bertha Original
11 Sept 2023
Sorry to hear this. You ordered cover only; if the sofa is not keeping the shape, it could be an issue with the amount of filling used for the item. The measurements for the sofa are stated online but we can check this for you. Please send us a photo at sales@bigberthaoriginal.com
20 May 2023
 Verified review
Hard to fill. It’s a 3 person job as they go everywhere. Shd come with beads in already. Beads shouldn’t be loose they shd be in a cloth bag that you just insert like other companies. zip very temperamental. Quite cheap fabric
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Answer by Big Bertha Original
26 May 2023
Sorry to hear this, please if you need further assistance with the filling or anything else, please email us to sales@bigberthaoriginal.com
8 Oct 2023
 Verified review

Not nearly enough filling.

Delivered quickly and efficiently, however, there was insufficient filler - approximately half of what was needed. I had to buy more from another source and was therefore not able to use the settee until it was sorted.
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Answer by Big Bertha Original
19 Oct 2023
We wish you had contacted us first; We could have helped with the order. If you need anything else, please let us know.
18 Apr 2024
 Verified review

Not what was advertised, disappointing

Not what was advertised, will be calling soon to talk about this. £200 is excessive for what I have received quite disappointing. I suggest you change the image in your website. It’s a misrepresentation of the product
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Answer by Big Bertha Original
30 Apr 2024
Customer service contacted you about this review 19.04 so they can help with the issue. Please check junk folder.
9 Aug 2023
 Verified review

underwhelming unfortunately

The company describes and called this big Bertha. not really that did. now fair enough they do state sizes in the website. but overall not super happy. would go elsewhere next time. built quality is mediocre at best.
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Answer by Big Bertha Original
23 Aug 2023
Apologies, we cannot find any communication about your order. Contact us at sales@bigberthaoriginal.com if you need further assistance.
30 Sept 2023
 Verified review

Rip off delivery charge

I paid £25 for my mattress to be delivered the next day between 7am & 10am. It finally arrived at 4pm after several confusing updates saying it wouldnt be delivered until the next day. Absolute rubbish service!!
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Answer by Big Bertha Original
17 Oct 2023
We do not sell mattress; you order was for a cushion. We would appreciate if you can update/remove the feedback. Thanks
1 Jan 2024
 Verified review
There wasn’t enough stuffing and when I emailed there’s been no response. My number is 07753469749 should you want to call me and send me more stuffing.
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Answer by Big Bertha Original
12 Jan 2024
We are sorry about the issue with the filling. We can see they replied to your email 15.12 and today they sent a new one, please check junk folder just in case.
10 Aug 2023
 Verified review
The pull on the zip was missing and a yellow paper clip put in its place. Not happy. I wrote to customer services and received no response.
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Answer by Big Bertha Original
23 Aug 2023
We replied to your email 27.07, please check junk folder just in case, waiting to hear back from you. This is a safety zip, you can see more details on the label next to the zip.
4 Dec 2023
 Verified review
When you spend that much on bean bag for a very young child you would expect it to arrive ready made and not have to put together yourself
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Answer by Big Bertha Original
6 Dec 2023
We are sorry to hear this, we do mention item requires assembly on arrival, sorry this was not clear for you. Please email sales@bigberthaoriginal.com if you need further assistance with the filling process.
30 May 2023
 Verified review
Appalling packaging meant I had to stuff item with polystyrene beads. They came in plastic bag meaning beans everywhere
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Answer by Big Bertha Original
31 May 2023
We are sorry to hear this, please if you need further assistance with the filling process, email us at sales@bigberthaoriginal.com happy to help.
8 Nov 2023
 Verified review
Provide free return slips, send item ready made, show better product pictures so you can see how small item is 👍
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Answer by Big Bertha Original
10 Nov 2023
Thank you for your feedback.
16 Nov 2023
 Verified review
The bean bag is much smaller than the pictures suggest. There are not enough beans for the bag or the poof.
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Answer by Big Bertha Original
16 Nov 2023
We are sorry to hear there is an issue with the filling, please send a photo your item to sales@bgberthaoriginal.com and they will be able to help with this.
3 Oct 2023
 Verified review

Disappointed

Tell people the beans come in a separate bag and you have to fill the product yourself
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Answer by Big Bertha Original
19 Oct 2023
Thank you for contacting us, I can see we helped with the issue.
19 Jan 2024
 Verified review
product arrived damaged so polystyrene beads went everywhere when we opened the box
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Answer by Big Bertha Original
19 Jan 2024
We are sorry to hear the parcel arrived damaged. Please email sales@bigberthaoriginal.com and they will be able to help with the order.
19 Aug 2023
 Verified review
Product really disappointing Images on website very misleading in terms of size
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Answer by Big Bertha Original
23 Aug 2023
Apologies. We replied to your email 08.09, waiting to hear from you
28 Jun 2023
 Verified review
Ordering was fine…. But what arrived is not ‘large’???? It’s small
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Answer by Big Bertha Original
28 Jun 2023
Please email us on sales@bigberthaoriginal.com with a photo of the item for review, we will check this for you.
7 Jan 2024
 Verified review
Very overpriced for what it is, smaller than expected
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Answer by Big Bertha Original
12 Jan 2024
We are sorry to hear you are not happy with the product. Please email sales@bigberthaoriginal.com and they will be able to check your options.
13 Aug 2023
 Verified review
Not enough filling provided and terrible instructions
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Answer by Big Bertha Original
23 Aug 2023
We cannot find communication from your order, please send us a photo of your item to sales@bigberthaoriginal.com
3 Nov 2023
 Verified review
Cushion were not the size as advertised
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Answer by Big Bertha Original
10 Nov 2023
Apologies, the order has been refunded. Thanks