Big Bertha Original- Logo - reviews

Big Bertha Original
Reviews:

615 reviews in the last 12 months5,538 total reviews  

4.14
Good

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Top positive review

2 Nov 2023
 Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.

Top negative review

11 Dec 2023
 Verified review
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
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Reviews for Big Bertha Original

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Latest first
3 May 2024
 Verified review
The ordering and delivery experience were good. The product is very poor. It is not easily noted that the bean bag has to be filled up by the customer. The polystyrene tiny balls go absolutely everywhere even with following the instructions to the letter. They are static and stick to everything. Took over 3 hours to gather them all up and put them into the bean bag cover. The bean bag does not retain it's shape and the photos on the website are misleading. We bought one to see how it was and we had intended to buy 4 more. We bought the additional bean bags from a competitor where they arrive pre filled. I would not recommend and would not purchase again from Big Bertha.
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3 May 2024
 Verified review
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Answer by Big Bertha Original
3 May 2024
Thank you 🙂!
2 May 2024
 Verified review
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Answer by Big Bertha Original
3 May 2024
Thank you 🙂!
1 May 2024
 Verified review
Good product at a good price delivered on time Grey ribbed cushion.
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Answer by Big Bertha Original
2 May 2024
Thank you for your review🙂!
29 Apr 2024
 Verified review
Item perfect as described. Is used daily!!!
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Answer by Big Bertha Original
30 Apr 2024
Amazing! It sounds you found the perfect lounge spot! Thanks
29 Apr 2024
 Verified review
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Answer by Big Bertha Original
30 Apr 2024
Thank you 🙂!
KH
Kim H.
Totnes
29 Apr 2024
 Verified review
Very prompt service and quality product.
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Answer by Big Bertha Original
30 Apr 2024
We hope you enjoy your cushion :) Thank you !
29 Apr 2024
 Verified review
The sofa didn't look as described. When i added the beans it was so saggy. They did provide another bag of beans which has helpful but the arms are still quite floppy and the sofa can take anymore beans. It's also not as comfortable as expected.
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29 Apr 2024
 Verified review
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Answer by Big Bertha Original
30 Apr 2024
Thank you 🙂!
28 Apr 2024
 Verified review
Impressed with the quick delivery, items well packaged. Good quality cushions, lovely colour.
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Answer by Big Bertha Original
30 Apr 2024
Thank you for your review 😎!
27 Apr 2024
 Verified review
Great communication and instructions sent with the items
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Answer by Big Bertha Original
30 Apr 2024
Thank you!, We are glad to hear everything went well! Enjoy your sofas 😎!
26 Apr 2024
 Verified review
Excellent service, from beginning to end. I am in South Africa and bought a kiddies chair for my grandbaby, which was nerve wrecking not being able to actually see the item. Had a query about the chair, it was sorted out immediately.. Wonderful service, thank you very much!
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Answer by Big Bertha Original
30 Apr 2024
Thank you so much for your kind review! We hope the little one enjoys it 😊
25 Apr 2024
 Verified review
Was nothing like it looked in picture. It cost too much, was not aware you had to put polystyrene balls into the beanbag yourself as it does not mention this on original Posting about the product.....its flimsy, now I'm stuck with it, as not allowed to return. Its awful! Do not buy! False information and pictures provided. Not happy
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24 Apr 2024
 Verified review
Quick delivery time and response time when raising an issue
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Answer by Big Bertha Original
30 Apr 2024
Thank you for your review 😎!
24 Apr 2024
 Verified review

While the product is well made...

While the product is well made, it is one big space inside and so the beans just spread out everywhere leaving you sitting on the floor and the sofa falling backwards. I was told by big Bertha that it appears to be fully filled when I asked about it. And the size is more appropriate for a child. I have now made this the most expensive dog bed in the world as I cannot sit on it.
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Answer by Big Bertha Original
30 Apr 2024
Thank you for your feedback.
23 Apr 2024
 Verified review
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Answer by Big Bertha Original
30 Apr 2024
Thank you 🙂!
23 Apr 2024
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Answer by Big Bertha Original
30 Apr 2024
Thank you 🙂!
23 Apr 2024
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Answer by Big Bertha Original
30 Apr 2024
Thank you 🙂!
21 Apr 2024
 Verified review
Great item, very big and comfy!
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Answer by Big Bertha Original
30 Apr 2024
Thank you so much for your review 😎!
21 Apr 2024
 Verified review
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Answer by Big Bertha Original
30 Apr 2024
Thank you🙂!