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gearchangeonline.com
Reviews:

211 reviews in the last 12 months1,296 total reviews  

4.86
Excellent
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Most relevant positive review

2 Dec 2023
 Verified review
I've used these guys for multiple purchases now and each time they have been cheaper than the alternatives and been really efficient posting the kit out. If you chat to them using the online chat option they'll offer you a discount (unless there is a sale on already) so it's always worth asking. They've got a wide range of kit catering for lots of budgets and all good brands you can trust. I've ordered Boots, a Jacket, Trainers and Gloves and each time, they have arrived in less than 3 days, securely packaged and as described. I've never had to experience their returns or customer service as ive not had to send anything back or had any faulty goods... so can't comment on that. But I guess that is also a good thing as I've been sent exactly what I ordered. If you're new to bike kit, I advise going to a shop and trying multiple brands on. I find bike kit is sized down. So I'm a Large in regular clothing but with bike kit I'm 2XL for a jacket in some brands and an XL in others. Once you know your sizes, come and order here!!!! You'll save a packet!

Most relevant negative review

13 Dec 2023
 Verified review
Ordered a visor and Pinlock online and they sent me two visors. They then wanted to charge me £6 to return one of the visors. Three phone calls later they agreed it was there mistake and collected the visor and delivered my Pinlock. This is the second time I have used them and I had a problem last time as well.
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Reviews for gearchangeonline.com

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21 Aug 2024
 Verified review
I ordered a AGV pista visor it was delivered to wrong address after I contacted on email , I sent 4-5 emails and they answered only one time. Very poor customer service . I call them many times They just promised and nothing happened After more then one month they give me my refund
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22 Aug 2024
 Verified review
Told them address needed to be changed. Was told new address added and confirmed for delivery. Was still delivered to incorrect address. Caused me a lot of hassle and time to retrieve No response from gear change or courier when tried to contact. Very disappointed
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19 Aug 2024
 Verified review

I have not received the product or any information about the purchase

Unfortunately, I have not received any information regarding my purchase, I do not know what stage it is at. Despite an e-mail request, I also did not receive a response. The purchase was paid on August 14, today is August 19 and there is no information.
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4 Jul 2024
 Verified review
Good glove as described but sent grey instead of brown
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13 Dec 2023
 Verified review

Wrong delivery

Ordered a visor and Pinlock online and they sent me two visors. They then wanted to charge me £6 to return one of the visors. Three phone calls later they agreed it was there mistake and collected the visor and delivered my Pinlock. This is the second time I have used them and I had a problem last time as well.
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27 Jan 2024
 Verified review
Try responding to emails??
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17 May 2024
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