wiltonwholefoods.com- Logo - reviews

wiltonwholefoods.com
Reviews:

4,460 reviews in the last 12 months20,710 total reviews  

4.97
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 5 Oct 2021
The Trustmark indicates trustworthy online retailers.
wiltonwholefoods.com fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

8 Sept 2023
 Verified review
Dear Dan, I hope this letter finds you well. I wanted to take a moment to express my gratitude for the exceptional service you have provided me in supplying Ferns Hot Curry Paste through Wilton Wholefoods. Having previously experienced the deliciousness of Ferns Hot Curry Paste, I was delighted to find a reliable source through Wilton Wholefoods. The product itself is of outstanding quality, delivering the perfect blend of flavors that I have come to expect and enjoy. What truly sets Wilton Wholefoods apart, however, is the level of service you provide. From start to finish, my experience has been nothing short of excellent. Not only is your pricing extremely competitive, but the attention to detail in the packaging of the product is impressive. The care taken to ensure the items arrive in perfect condition is evident, and I appreciate the professional manner in which the package was prepared. Moreover, I was pleasantly surprised by the prompt delivery of the product. Timeliness is crucial when it comes to receiving perishable goods, and Wilton Wholefoods certainly exceeded my expectations in this regard. Based on my positive experience, I want to assure you that I will not hesitate to use Wilton Wholefoods again in the future. Your commitment to quality, affordability, and excellent service is commendable, and I am confident that anyone who chooses to do business with your company will be more than satisfied. Thank you once again, Dan, for your outstanding service. I greatly appreciate your dedication and the contributions you make to ensuring customer satisfaction. Keep up the impeccable work! Best regards,

Top negative review

10 Apr 2023
 Verified review
When we received this item it was well packaged and looked good, however after opening it was NOT air tight it was just wrapped in a plastic bag which is very disappointing. My disabled son has a very strict and clean eating diet and I'm worried it might have got something in there so I really will have to go though a whole 10kgs of almond flour to make sure nothing gets through. I will have to reconsider if I buy here again. 🥺
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for wiltonwholefoods.com

 Sort by  
Relevance
(7)
(1)
Reset
12 Mar 2024
 Verified review
No fuss ordering and prompt delivery of exactly what I ordered. What more could I ask?
Report review
Answer by wiltonwholefoods.com
12 Mar 2024
Thank you for your review!
15 Feb 2024
 Verified review
The order itself was absolutely fine, but the delivery was abysmal The parcel was left halfway down a neighbours drive, if we had not seen the picture of the order on the I pad we would never have received the order. My husband aged 83 had to go out looking for it and Carry the box back to our house, Try a bit harder with your delivery team.
Report review
Answer by wiltonwholefoods.com
15 Feb 2024
Thank you for your review I'm terribly sorry about this. DPD are usually excellent but on this occasion, they have let themselves (and me) down! I have already contacted my account manager and customer services as the driver has clearly not done his job correctly. How can I put this right? Please let me know at shop@wiltonwholefoods.com Thank you, Dan
12 Feb 2024
 Verified review

prune size

i have had a second delivery of dried prunes and i was very disappointed my first pack of prunes was very nice med large and moist the second was moist but like a large marble one thing is certain i wont be getting any more from you. iff you want to move the small ones why dont you mix the larger with the smaller ones
Report review
Answer by wiltonwholefoods.com
13 Feb 2024
Thank you for your review, we are sorry that you felt the prunes were not up to standard on this occasion.
12 Feb 2024
 Verified review
unfortunately you use Evri and there lies your problem. the night mares we have had with that company. check out trustpilot👎 the goods were fine 👍
Report review
Answer by wiltonwholefoods.com
12 Feb 2024
Thank you for your review I'm glad you found our products were fine but I'm a little disappointed that you have rated us 3/5 for using Evri. We give the customer the choice of delivery company to use, but most people go for Evri simply because they are so much cheaper than the others we list! You had the choice of Royal Mail @ £3.60, DPD @ £5.52 or Evri @ £2.67. We also show the couriers' logos on the website to make choosing that much easier. Your order was delivered on time and in good condition, so I'm unsure why the low rating. If you have something that needs addressing, please email shop@wiltonwholefoods.com so that we can look into it in more detail. I'm sorry you are unhappy with our service and I hope you will consider using us again in the future.
10 Apr 2023
 Verified review

When we received the item and then.....

When we received this item it was well packaged and looked good, however after opening it was NOT air tight it was just wrapped in a plastic bag which is very disappointing. My disabled son has a very strict and clean eating diet and I'm worried it might have got something in there so I really will have to go though a whole 10kgs of almond flour to make sure nothing gets through. I will have to reconsider if I buy here again. 🥺
Report review
Answer by wiltonwholefoods.com
10 Apr 2023
Hi Chris, thank you for your review. This is the normal way that ground almonds are packed for trade use - every packet that you have previously bought from any supplier would have started their life this way. The companies that handle the 10kg boxes know what they are doing with regards to contamination of any sort. The only time that nuts/seeds/dried fruit need to be packed in sealed containers is when they are being sold to end users in shops. It is unreasonable to expect shopkeepers to understand how to deal with non-sealed packages. As a company who deals with many products that are not airtight (many nuts and fruits are like this), we have strict handling requirements to ensure things remain perfect. Your order was double boxed using our *really* strong boxes and then sealed with tamper-evident tape, this will be sufficient to ensure that the product remains perfect. Please don't worry about the ground almonds - they will be just fine! Kind regards, Dan
8 Sept 2023
 Verified review

Security risk!

Purchase was great but the delivery was poor (DPD) I delayed and delayed ordering until the minimum delivery day was the day I returned from holiday. Unfortunately DPD delivered two days early so my very noticeable delivery was left on my doorstep (on a main road), unmoved for 48 hours.
Report review
Answer by wiltonwholefoods.com
8 Sept 2023
Oh No! I'm so sorry - that's my packing ladies exceeding their daily quotas again... they take pride in despatching orders sooner than they are due! Should you be in this position in the future, there are two options open to you: 1. You can put a note on the order, asking for despatch on a particular day (or not delivered before xx/xx/xx) 2. You can click the link in the DPD/Evri email that allows you to postpone your delivery until a certain date. I hope that the oats were in perfect condition after being outside for a couple of days! Good to know that the boxes we use for the oats have a treatment that stops water from penetrating the box (it doesn't make them waterproof, but it stops condensation etc).
27 Jun 2023
 Verified review

Good seeds, more variety needed

Although the seeds are good there are too many sesame seeds. Perhaps you could add different varieties of seeds.
Report review
Answer by wiltonwholefoods.com
27 Jun 2023
Hi. Thanks for your review. I'm sorry you are not happy with the amount of sesame seeds in our mixed seeds. There are actually fewer sesame seeds by weight than anything else. Is it that they have settled in transit so as to become more visible? If you have decanted them into another container, could you send a photo to shop@wiltonwholefoods.com so that we can investigate please? Thank you Dan
18 Nov 2023
 Verified review
Report review
Answer by wiltonwholefoods.com
18 Nov 2023
Thanks for your rating. Can you tell me what we need to do to improve please? Please email shop@wiltonwholefoods.com