myhairandbeauty.co.ukReviews:
601 reviews in the last 12 months2,920 total reviews
Excellent
Top positive review
8 days ago
Verified review
It's very difficult to find Sebastian products online, so I was glad to discover My Hair & Beauty, who actually had the products in stock. Everything was fine from the locating the items on the website to the ordering process, but it was when I received the goods that I was a little disappointed. The three items had just been put into a cardboard box, with no packing material to prevent them moving, and they had rattled around during transit so that when I received the parcel, I found the shampoo bottle had opened and everything was coated shampoo. The bottle has one of the press down type of openings so it had obviously pressed against one of the other items and popped it open. A little bit of crumpled paper or bubble-wrap would have prevented this.
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MB
Maggie B.
Llangollen
Top negative review
17 Dec 2023
Verified review
I ordered 4 items, 2 each of 2 products. One of the products was fine, but the other was out of date dead stock sold at full price. I am a make up artist and know my stuff when it comes to the beauty industry. This product had a packaging update over 2 years ago. The items were sold in the old packaging and when I checked the stock number on the boxes, they're over a year out of date. Really annoying and no way to do business. Shame on you. Lesson learned, I won't purchase from here again, and I'll make sure to let everyone know. Totally unacceptable.
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Reviews for myhairandbeauty.co.uk
6 days ago
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12 days ago
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13 days ago
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Missing order
Still waiting for my order which was shipped on the 25th April and today is the 5th June. I have contacted the store but heard nothing back.
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30 Apr 2024
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My order wasn't delivered. If I'd known it would be delivered by Amazon I'd have ordered from them direct and selected pick up. Customers service are unhelpful, unapologetic and rude. I should be refunded.
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23 Apr 2024
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I'm still waiting for my items, Disappointed
I'm still waiting for my items, after website states 3 days. this has come and went long time, no response after sending an email.
I would not order from this website
Very disappointed i want a refund
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21 Apr 2024
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It’s been more then a week now and I still haven’t received my delivery. Utterly disappointed
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20 Apr 2024
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As I didn’t receive my product ie Bay Rum scalp treatment I cannot comment, needless to say after paying for it I’m not a happy person
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10 Apr 2024
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Really poor experience. Ordered and paid for next day delivery. Parcel damaged in transit. Called to see if they would resend and was told I had to email them and then wait for the investigation to complete before a refund or goods to be re sent could be actioned.
Emailed them and got a reply the following day asking if I would like a replacement and they will action it. I replied saying I would and that I assumed the delivery charges would be refunded since the order would not be delivered till at least 5 days after the initial delivery.
No reply to that email but received one the following day saying a full refund has been actioned.
Emailed them back explaining I did not ask for it then was told not all items are in stock which is a total LIE as still available to buy online.
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7 Apr 2024
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6 Apr 2024
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Still not received my order
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1 Apr 2024
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Still havnt got my parcel, should of been delivered sat and now its mon and still waiting
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29 Mar 2024
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Only delivered 6 out of 8
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28 Mar 2024
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Still not recieved
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20 Mar 2024
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15 Mar 2024
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Item I received wasn’t what I ordered
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15 Mar 2024
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The mirror wasn’t protected and had scratches on it when it arrived.
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11 Mar 2024
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Hair dye was opened and used and split
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9 Mar 2024
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Order has not arrived.
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7 Mar 2024
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Delivery was quick but unfortunately the product I bought was over 3month out of date.
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3 Mar 2024
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No item and no communication
Still haven't received my item after 9 days... no communication received either, no updates to order status and no warning of delay in shipping.
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