Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
8 days ago
Verified review
It's very difficult to find Sebastian products online, so I was glad to discover My Hair & Beauty, who actually had the products in stock. Everything was fine from the locating the items on the website to the ordering process, but it was when I received the goods that I was a little disappointed. The three items had just been put into a cardboard box, with no packing material to prevent them moving, and they had rattled around during transit so that when I received the parcel, I found the shampoo bottle had opened and everything was coated shampoo. The bottle has one of the press down type of openings so it had obviously pressed against one of the other items and popped it open. A little bit of crumpled paper or bubble-wrap would have prevented this.
I ordered 4 items, 2 each of 2 products. One of the products was fine, but the other was out of date dead stock sold at full price. I am a make up artist and know my stuff when it comes to the beauty industry. This product had a packaging update over 2 years ago. The items were sold in the old packaging and when I checked the stock number on the boxes, they're over a year out of date. Really annoying and no way to do business. Shame on you. Lesson learned, I won't purchase from here again, and I'll make sure to let everyone know. Totally unacceptable.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Reviews for myhairandbeauty.co.uk
Filter
Rating
Sort by
Latest first
14 Apr 2024
Verified review
Good service, quick delivery. Impressed with competitive price of the goods, cheaper than others I looked at.
Report review
14 Apr 2024
Verified review
Report review
14 Apr 2024
Verified review
Great Service
Delivery was quick and prices were very competitive. Good choice of products.
Report review
14 Apr 2024
Verified review
Disappointed with shampoo nut will buy from u again
Report review
12 Apr 2024
Verified review
Report review
12 Apr 2024
Verified review
Great communication every step of the way and exactly what I wanted at a good price
Report review
12 Apr 2024
Verified review
Report review
11 Apr 2024
Verified review
Report review
10 Apr 2024
Verified review
Report review
10 Apr 2024
Verified review
Product arrived promptly, well packaged and exactly as described.
This is great as it’s impossible to get this type of the product on the high street anymore.
Report review
10 Apr 2024
Verified review
Report review
10 Apr 2024
Verified review
Report review
10 Apr 2024
Verified review
Would definitely recommend
Easy to navigate Web page. Secure payment and super fast delivery. Would definitely use again .
Report review
10 Apr 2024
Verified review
Report review
10 Apr 2024
Verified review
Really poor experience. Ordered and paid for next day delivery. Parcel damaged in transit. Called to see if they would resend and was told I had to email them and then wait for the investigation to complete before a refund or goods to be re sent could be actioned.
Emailed them and got a reply the following day asking if I would like a replacement and they will action it. I replied saying I would and that I assumed the delivery charges would be refunded since the order would not be delivered till at least 5 days after the initial delivery.
No reply to that email but received one the following day saying a full refund has been actioned.
Emailed them back explaining I did not ask for it then was told not all items are in stock which is a total LIE as still available to buy online.
Report review
9 Apr 2024
Verified review
They were out of stock and didn't have enough items, but they took appropriate action. thank you ^_^
Report review
9 Apr 2024
Verified review
Report review
9 Apr 2024
Verified review
Great service from start to finish what I ordered was exactly what I got at a great price I’ll certainly be getting a lot more thank you
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.