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Top positive review
24 Oct 2023
Verified review
I found this amazing company online after our Citroen Berlingo car key fell to pieces! They're really efficient in every way and I cannot praise them enough!
The online form was pretty easy to fill in but I decided to phone them anyway! They answered the phone very quickly and were extremely helpful indeed!
Their prices were extremely competitive, especially considering the price of getting a new car key!!!! I sent our old key to be repaired and I received it back in less than a week! I would highly recommend this company without hesitation!
There's nothing they could possibly do to improve their service, because in my eyes.....they're absolutely perfect!!! 10/10 *
Sent my fiat 500 bcm in for a specific repair! despite components being replaced inside the unit the unit tested ok "on the bench". unfortunately when i refitted the unit to the car the repair had not worked and the problem remained!. . Not wishing to having to keep sending the unit back and forth for further attempts to resolve the issue, after conversation with there senior engineer i decided to take a different approach to solving the problem and requested a partial refund(bearing in mind they had expended time and effort and replaced components even if in this case this did not work!).
This was approved and sent back to me almost straight away! whilst disappointed that the issue could not be resolved in the way i would have preferred, i cant fault the customer service team for there response and understanding of the situation! so based on that I have given a three star rating which ranks as Fair!, not for the service but for the willingness to resolve the situation!
your service was faultless from start to finish. You don’t need to change anything.
I did everything online, and you kept me up-to-date along the process sent my part off on a Tuesday and got it back on the Friday I am based in Manchester and you are based in Leicester so fantastic service
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6 Feb 2024
Verified review
Repaired my 2019 Ford Fiesta Remote Key Fob (3 Button Flip)
Two of the buttons no longer worked. Quick repair and very quick return (via DHL) at a very reasonable price. Thank you!!
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4 Feb 2024
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Incredibly fast service , 4 day turnaround from postage to delivery. Kept well informed all the way through the process. Fixed the problem. Very reasonable price.
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2 Feb 2024
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Best service I have ever experienced
From initial contact to supply, would recommend them 100%
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20 Jan 2024
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Nothing. Perfectly organised and successful repair.
Communication 100%.
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17 Jan 2024
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Absolutely brilliant service, not sure you could improve on the service.
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22 Jan 2024
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19 Jan 2024
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24 Oct 2023
Verified review
I highly recommend Autotronics 100%
I found this amazing company online after our Citroen Berlingo car key fell to pieces! They're really efficient in every way and I cannot praise them enough!
The online form was pretty easy to fill in but I decided to phone them anyway! They answered the phone very quickly and were extremely helpful indeed!
Their prices were extremely competitive, especially considering the price of getting a new car key!!!! I sent our old key to be repaired and I received it back in less than a week! I would highly recommend this company without hesitation!
There's nothing they could possibly do to improve their service, because in my eyes.....they're absolutely perfect!!! 10/10 *
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22 Nov 2023
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Perfect!!
Very easy process. Managed to speak to someone at the company beforehand. They answered all my questions.
They arranged collection and delivery of the part to be fixed at a reasonable price using a reputable courier.
They fixed my sons Ford Ka dashboard that had lights on all over the place (a known problem) works perfectly now.
Very pleased with the experience. Will definitely use in future. I have a problem with my car ecu. It will be going to these guys for fixing.
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16 Nov 2023
Verified review
Highly recommended
The service I received from Autotronics was excellent from start to finish. I missed the driver who was uplifting my instrument cluster which was totally my fault and Rina was so helpful and arranged for it to be collected the next day. They received it on the Friday at 10am and it was repaired before they closed that day and I received it back on Tuesday. I have had it refitted in my car and so far I my car has been running fine. Would highly recommend this company.
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7 Nov 2023
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We used Autotronics last week to repair two rover 75 key fobs that had perished so badly that the fobs could not be used. We happened to be in Leicester visiting family last week and decided to drop the keys into the shop direct. The old keys were quickly accessed and repaired on the spot and they now work perfectly. We were delighted with the service we received and would have no hesitation in recommending this company for their prompt and very efficient service.
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7 Jan 2024
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Very Satisfied Customer of Ford Instrument cluster
Dispatched my Instrument cluster - this arrived next day , confirmation send around 10am , then confirmation order passed to a team around an hour later & then confirmation that repair had been carried out around 17:30. Unit was then despatched back to me the following day and arrived the next day.
I cannot fault the speed / communications and repair of the unit. I would certainly used Autotronics again and recommend.
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14 Aug 2023
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Excellent customer service from start to finish. They always kept me upto date with the process. Definitely be using again.
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13 Oct 2023
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Would 100% use again
Autotronics repaired a faulty ignition and sent it back to me within 3 days. Main dealership had quoted me 4x as much and I had already waited 6 weeks with the new part on back order and nobody at the garage could tell me how long it was going to take.... Just wish I'd known about Autotronics sooner so I didn't have to spend 6 weeks without my van!
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29 Aug 2023
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Very good service, fast and efficient.
Minor quibble - had to ring up and ask for a description of work carried out. I appreciate that may not interest most people but as a 'nerdy' engineer this info
is very relevant.
Overall, can;t praise the service highly enough.
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28 Dec 2023
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Great company to deal with, kept me informed at what stage my air bag module was in the repair sequence, from receiving it to the completion of the repair. It was then returned to me, I fitted it back into my motor home, no air bag warning anymore. Very pleased.
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16 Nov 2023
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Did exactly what they said they would do, when they said. I had a spae Jag X-Type (Ford) key so there was no rush. Key, suffering from old age like me, back at full function for £60 all up, less that 1/3 the price of a new one, no new case or buttons, just fixed.
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18 Oct 2023
Verified review
They constantly updated me on the progress of the repair of my ECU and their turn around time is impressive. The customer service is next to none! Special mention to Faheem who has been so helpful!
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21 Nov 2023
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Ace Autotronics
I was kept informed about the progress of my repair from start to finish and had the feeling of being looked after by a very professional company. I can't think of anything that could be improved.
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