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Top positive review
7 Sept 2023
Verified review
I'm still a loyal customer regardless of the things you have change on the website which, in my opinion, have been changed for the worse. For instance, now to book a flight the choice states the price as "from £..." and when you click it's a lot more expensive than you thought it was. Then, in order to look for the real price you have to go one by one instead of having the whole selection by date and real price at once of almost the whole month as it used to be. Also, now it's more confusing with the choice of light, standard and flex. If you go by the price and click on light, it tells you you cannot buy luggage at this point so you don't know how much it's going to cost you afterwards. By then, you change your first choice and look for another date or price. If you change your mind and try to go back to the first choice, invariable it is more expensive than the first time you clicked on it. I don't think you are really trying to get the best service for the customer but you do manage to confuse and alienate them.
The webpage for paying via Visa debit wouldn't load properly, so had to pay via PayPal for which there is a charge.
Also, my partner booked her ticket on the App and was quoted a cheaper price than my online booking for exactly the same date and trip, how is this fair!
Good to be able to find flights and book with confidence as AF is a trusted brand, but at one stage the booking engine wasn't available in the UK which was frustrating. Also when looking at multi stop itinerary (adding a stopover in Paris on the way out to Madagascar) there didn't appear to be an option to select a more flexible fare.
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5 Mar 2024
Verified review
On my flight from AMS to GRU, there was only meal at beginning of the flight and just before landing at destination. There was supposed to be snack in the middle of the flight, but I must have slept and nothing was left on my try at all. It took very long time to see any flight attendant to even grab some water.
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17 Mar 2024
Verified review
Delays are for me a nightmare as for so many people, telling people real problems up front can make things better. I think you do this well but could do better. For example, a component failure when the airplane is right in front of you should not be there is a delay.
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17 Mar 2024
Verified review
Need to improve benefits for Flying Blue…
You could offer the same benefits to Flying Blue Members that British Airways does namely a credit card which delivers miles/points linked to a Companion Voucher. That is why Air France only gets a very small amount of my travel bookings
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17 Mar 2024
Verified review
good website which doesn't crash when you try and look at different route and date flight options! Better would be NOT charging economy passengers for seat pre-booking and other "extras" etc.
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22 Feb 2024
Verified review
It was difficult to find some dates. Sometimes, the return date was available then it wouldn't be available. I had to restart many times until I found the perfect date.
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26 Feb 2024
Verified review
I received a good service over the phone and online with air France agent. It made the booking easy and straightforward. Booking was made with confidence and trust.
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26 Feb 2024
Verified review
Fairly easy to navigate online booking but nearly got caught out with return dates as it jumped from early March straight into April for the return flight.
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4 Mar 2024
Verified review
Flyingblue - I have an account but unable to log into this with my password from your website
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