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Top positive review
7 Sept 2023
Verified review
I'm still a loyal customer regardless of the things you have change on the website which, in my opinion, have been changed for the worse. For instance, now to book a flight the choice states the price as "from £..." and when you click it's a lot more expensive than you thought it was. Then, in order to look for the real price you have to go one by one instead of having the whole selection by date and real price at once of almost the whole month as it used to be. Also, now it's more confusing with the choice of light, standard and flex. If you go by the price and click on light, it tells you you cannot buy luggage at this point so you don't know how much it's going to cost you afterwards. By then, you change your first choice and look for another date or price. If you change your mind and try to go back to the first choice, invariable it is more expensive than the first time you clicked on it. I don't think you are really trying to get the best service for the customer but you do manage to confuse and alienate them.
The webpage for paying via Visa debit wouldn't load properly, so had to pay via PayPal for which there is a charge.
Also, my partner booked her ticket on the App and was quoted a cheaper price than my online booking for exactly the same date and trip, how is this fair!
Hello, I used the site to ask for feedback about taking a bicycle as special baggage. While the agents responded quite quickly, I found that some of my specific questions were not answered despite me asking them several times.
This included a question about setting up a temporary booking & I never got an answer for this. Separately I asked whether I could take a bike on a non Air France/KLM segment (Copa Airlines) of my inbound journey.
In the end I had to contact Copa Airlines directly to establish if I could or couldn’t take a bike as special baggage.
Report review
21 Oct 2023
Verified review
more consistency across KLM V's AF, why have two websites?
Have contact info
Explain when the chat service is available
Have a method of initiating that
more consistency across KLM V's AF, why have two websites? AT least have the same prices, restrictions etc.
I don't want to contact you via tik-tok, give me an email or a phone number, let me choose what country that number is for.
Remember my passport details in flyblue.
don't send me unsolicited SMS, it's costing me roaming charges.
just of the top of my head
Report review
19 Nov 2023
Verified review
Flights good but support not so good
The actual flights are good, but the supporting services are not so good, specifically the website and Air France customer services.
When using the website, it is common for the prices to increase when you do another search just minutes later. The customer services take months to respond to any complaint, & sometimes do not respond at all. And it seems impossible to talk to an agent, unless it relates to à booking or new sale.
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3 Aug 2023
Verified review
I tried to contact AirFrance by phone as when I was trying to book a flight the flight was booked but no charge was made, so I had to come back 24 hours later and buy it again. I was not able to get any help to know what to do and I got helped by other customers on the Internet.
I just booked with AirFrance because it was an emergency and couldn´t find any other option but will try to use AirFrance as less as possible.
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20 Oct 2023
Verified review
Late take off, late arrival, and poor customer service.
Late take off, late arrival, and poor customer service really doesn't translate into good experience for the customer. Air France was over three hours late flying out of Lagos, yet in the soaring heat and unbearable temperature the airline did not have the courtesy of offering water to passengers - making it one of the worst uncaring airlines in the world.
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27 Nov 2023
Verified review
-Poor Service complaint department for fight between France in Ivory Coast
-Poor quality food
-overpriced tickets fight for Family travellers going from Europe to Ivory Coast
-Air France have big market with no competitors in Africa for decades but the ticket are still very expensive compared to other companies .
-frequent delays on luggage.
Report review
31 Dec 2023
Verified review
My boarding pass was not available on email, I had to go to the airport check desk to print my boarding pass and the lady took my hand luggage, despite the fact I wanted to keep it with me. Also, when we landed I noticed from the place window my luggage was dropped from the hold compartment and was lying in the wet tarmac and it was all wet.
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