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Top positive review
7 Sept 2023
Verified review
I'm still a loyal customer regardless of the things you have change on the website which, in my opinion, have been changed for the worse. For instance, now to book a flight the choice states the price as "from £..." and when you click it's a lot more expensive than you thought it was. Then, in order to look for the real price you have to go one by one instead of having the whole selection by date and real price at once of almost the whole month as it used to be. Also, now it's more confusing with the choice of light, standard and flex. If you go by the price and click on light, it tells you you cannot buy luggage at this point so you don't know how much it's going to cost you afterwards. By then, you change your first choice and look for another date or price. If you change your mind and try to go back to the first choice, invariable it is more expensive than the first time you clicked on it. I don't think you are really trying to get the best service for the customer but you do manage to confuse and alienate them.
The webpage for paying via Visa debit wouldn't load properly, so had to pay via PayPal for which there is a charge.
Also, my partner booked her ticket on the App and was quoted a cheaper price than my online booking for exactly the same date and trip, how is this fair!
Global Collect BV doesn’t come up as a ‘trusted’ company when making a bank transfer which made me dubious making a bank transfer. Also, it’s difficult to find out if this is a 3rd party company that you use. Upon payment, my status is still ‘pending’ & when I spoke to an advisor it said that it looked like the payment had been cancelled by GCBV despite the payment leaving my account.
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14 Feb 2024
Verified review
Very expensive and poor web experience.
I bought tickets for my family and the default option is to choose the ticket type for all people at the same time. It isn’t clear that you can add luggage later as we only wanted one hold case between us.
Also your price for a return flight from Birmingham to Paris at sensible times is criminal.
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4 Mar 2024
Verified review
Air france can definitely do better when dealing with customers, a few times where I have to pay for new tickets on faults that come from customer service people on the phones.
Make it possible that we are waited for when connecting flights Europe to Lagos Nigeria.
Customer service is average.
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3 Mar 2024
Verified review
Can't believe that you are charging extra for stowed luggage.
Difficult site navigation - no way back to the payment page after diverting to fill in other details. I had to contact an agent to send me a link to the payment page.
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9 Mar 2024
Verified review
Great experience except you charged my debit card once on the 5 March for the correct amount then changed it to 2 debits on the 5 and 7 March. That’s not right so not happy with AF.
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22 Feb 2024
Verified review
Selecting meals was a real pain.
Searching for flights was easy.
However selecting meals is a real pain as you have to keep going into the page.
I haven't flown with them yet so will report back.
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13 Feb 2024
Verified review
Does my account exist already or not?
I attempted to login but failed as there was no trace of my email address found so I tried to create a new account only to be told it was already registered!
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27 Feb 2024
Verified review
Air ticket confirmation issues
I would like you to confirm my ticket as soon as possible because I have already transferred money to your account but you are delayed in confirming it.
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5 Mar 2024
Verified review
some staff (including manager)(counter check in)no smile and do not know much about the customer holding the BNA VISA PASSPORT policy
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10 Mar 2024
Verified review
Have the actual prices included in Fare. The fact that you increase prices on long haul flights for one bag in the hold is ridiculous.
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4 Mar 2024
Verified review
Good - but though I paid for my dog’s flight yesterday I have not had a confirmation email.
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9 Mar 2024
Verified review
The website was clunky and difficult to use
I went back the next day and managed to book
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24 Feb 2024
Verified review
Check in times to be opened earlier for booking seats
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