airfrance.co.ukReviews:
1,680 reviews in the last 12 months2,636 total reviews
Good
Top positive review
7 Sept 2023
Verified review
I'm still a loyal customer regardless of the things you have change on the website which, in my opinion, have been changed for the worse. For instance, now to book a flight the choice states the price as "from £..." and when you click it's a lot more expensive than you thought it was. Then, in order to look for the real price you have to go one by one instead of having the whole selection by date and real price at once of almost the whole month as it used to be. Also, now it's more confusing with the choice of light, standard and flex. If you go by the price and click on light, it tells you you cannot buy luggage at this point so you don't know how much it's going to cost you afterwards. By then, you change your first choice and look for another date or price. If you change your mind and try to go back to the first choice, invariable it is more expensive than the first time you clicked on it. I don't think you are really trying to get the best service for the customer but you do manage to confuse and alienate them.
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Top negative review
31 Aug 2023
Verified review
The webpage for paying via Visa debit wouldn't load properly, so had to pay via PayPal for which there is a charge.
Also, my partner booked her ticket on the App and was quoted a cheaper price than my online booking for exactly the same date and trip, how is this fair!
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Reviews for airfrance.co.uk
22 Dec 2023
Verified review
AF cancelled my reservation but forgot to tell me
After confirming my reservation via email, apparently AF cancelled the reservation they claim due to the credit card not approving the transaction - but even if true, AF failed to notify me and I only learned of this when I went to check in for the flight. Having this happen the Friday before Christmas put our entire holiday plans at risk - unbelievably poor processes and inexcusable.. We had to purchase new tickets on a different flight as our flight was now sold out - they were more expensive but at least there was availability on the same day.
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14 Nov 2023
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We were refused to board the flight at Heathrow to Johannesburg despite being at the airport 2 hours early. We had checked in and everything so it was in your system that we showed up. Despite that your system was showing we didn't show up and blocked us from booking the next flight to Paris. This was not a holiday, we were going to a funeral of my brother who died unexpectedly and is a loved father, son and brother. You have the most evil supervisors/manager at Heathrow. I am going to make sure the world knows how you treat your customers.
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8 Sept 2023
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I never travelled to Congo Kinshasa , the Embassy did not issue me a visa,the requested £510.00 for visa, £135.00 for visa, £250.00 for having British passport and not born in Congo, £25.00 for one day visa and £100.00 for a cover up of a stamp was missing on one of the death certificate, they delayed all process to another two weeks then couldn't travel again, I then applied for cancellation and money being reimbursed up to now ......airfrance has not done it yet.
I'm still waiting for the money to be reimbursed.
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23 Jun 2023
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While Boarding
While booking, no information was given about having a visit visa of connecting flight. I was travelling from UK to Morocco and the connecting flight was via France. They didn’t let me go through and told me that can’t even take the France connecting flight without France visa. I wasn’t interested in coming out of France airport but they said that even for connecting flights, I need the connecting country visa.
It cost me £500 and none was refunded. All the blame was put on me that I have to check rules.
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22 Jul 2023
Verified review
Horrible experience and will take a train before i ever purchase another Air France ticket. I will row to my destination before flying with Air France. Sitting on the plan le with no update just for them to cancel the flight. When we got off there was no one around to tell any of the passengers where to go . They then booked me on a flight the following day that was no longer direct (even though my initial flight was direct). No hotel voucher only a voucher for airport food .. horrible
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21 Oct 2023
Verified review
more consistency across KLM V's AF, why have two websites?
Have contact info
Explain when the chat service is available
Have a method of initiating that
more consistency across KLM V's AF, why have two websites? AT least have the same prices, restrictions etc.
I don't want to contact you via tik-tok, give me an email or a phone number, let me choose what country that number is for.
Remember my passport details in flyblue.
don't send me unsolicited SMS, it's costing me roaming charges.
just of the top of my head
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19 Nov 2023
Verified review
Flights good but support not so good
The actual flights are good, but the supporting services are not so good, specifically the website and Air France customer services.
When using the website, it is common for the prices to increase when you do another search just minutes later. The customer services take months to respond to any complaint, & sometimes do not respond at all. And it seems impossible to talk to an agent, unless it relates to à booking or new sale.
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3 Aug 2023
Verified review
I tried to contact AirFrance by phone as when I was trying to book a flight the flight was booked but no charge was made, so I had to come back 24 hours later and buy it again. I was not able to get any help to know what to do and I got helped by other customers on the Internet.
I just booked with AirFrance because it was an emergency and couldn´t find any other option but will try to use AirFrance as less as possible.
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10 Jun 2023
Verified review
Very delayed flight, so we missed our connecting flight. Stod in line 1,5 hours (10.30 p.m.) to get a hotel voucher, and got a hotel 40 minuts away in taxi. Got bus vouchers, they wouldn't give us a taxi voucher, but no buses went to the hotel, so we had to get a taxi anyway, and pay 90€ each way. Got 4 hours sleep, before we had to leave for the airport again, to get to the flight they had rebooked for us.
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21 Dec 2023
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Air France and KLM Rip off
Having been given a discount code by AF and another by KLM, only the day before booking, only to be told neither was now valid, makes a mockery of this airline's trustworthiness.
During the booking process, the fare went up, went down and went up yet again, all while the site was failing to complete the booking.
If I really want to feel valued, it will not be through booking with AF/KLM
Dreadful service
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1 Aug 2023
Verified review
So the app wouldn’t allow me to pay for my flight with a credit card. I was able to pay with a debit card which i wouldn’t do! I then rang and the man on phone couldn’t honour the price on the app and I just had to keep trying it go onto your site via safari. That did work but then within the space of 1 he the flight price went up by £100!! Absolutely disappointed with the terrible customer service.
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8 Sept 2023
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Technology issues
Website wouldn't load multiple times and kept crashing and rebooting at the payment stage.
Called the helpline as advised, was talking to an advisor who was very helpful but then got disconnected. Called the number multiple times and was constantly waiting in a queue and then disconnected again. Luckily the website was up a few days later but very frustrating and bad initial opinion.
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20 Nov 2023
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Bonjour je suis très déçu de air France car j' ai eu trop de retard sur mon vol allée comme retour 3h à l allée et 2h au retour en plus je suis allé sur le site de air France prendre mon billet d'avion au point d avoir une assistante en ligne mais pour un billet de 680€ je suis retrouvé a payer 100€ en plus et je trouve que c est de l arnaque merci cordialement
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20 Oct 2023
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Late take off, late arrival, and poor customer service.
Late take off, late arrival, and poor customer service really doesn't translate into good experience for the customer. Air France was over three hours late flying out of Lagos, yet in the soaring heat and unbearable temperature the airline did not have the courtesy of offering water to passengers - making it one of the worst uncaring airlines in the world.
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27 Nov 2023
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-Poor Service complaint department for fight between France in Ivory Coast
-Poor quality food
-overpriced tickets fight for Family travellers going from Europe to Ivory Coast
-Air France have big market with no competitors in Africa for decades but the ticket are still very expensive compared to other companies .
-frequent delays on luggage.
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31 Dec 2023
Verified review
My boarding pass was not available on email, I had to go to the airport check desk to print my boarding pass and the lady took my hand luggage, despite the fact I wanted to keep it with me. Also, when we landed I noticed from the place window my luggage was dropped from the hold compartment and was lying in the wet tarmac and it was all wet.
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17 Nov 2023
Verified review
I was a bit disappointed with this flight as I thought I had chosen a forward isle seat as usual but after check in I ended up in 26F? Being at the back of the plane I was with families and so not my ideal business experience due to the noise. Also there were only cheese sandwiches which I cannot eat, no alternative and no wine.
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22 Jun 2023
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The website was difficult to use. I had to try on different platforms before I was able to book successfully. It would not recognise any entry in the name field so could not progress. I tried on Safari, Flying blue app, Chrome and Edge. It was a frustrating experience and took me over an hour making different attempts.
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27 Oct 2023
Verified review
It is a disgrace to have to pay extra to ensure your family can travel together. Many families cannot pay the exorbitant charge that would add up to. Leaves families stressed … when a trip should be enjoyed… waiting up until the open seating time to sit together.
I’ll just let the stewardesses take care of the kids.
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6 Sept 2023
Verified review
Misleading
During the booking process it is suggested that you can reserve seats "from £0" whereas in fact the charges are £9/£10 per seat per journey and it is said that "you may be charged for use of a credit card" - to discourage that route? - whereas no charge is applied, and I suspect that wouldn't be legal anyhow.
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