airfrance.co.uk

Reviews:

Damaged hand luggage: On flight AF1314, Paris CDG to Birmingham BHX, 27 December 2023, my hand luggage was put in the aircraft hold. Upon arrival, my small suitcase was damaged, no longer usable. I filled in the relevant complaint form online and sent it, with photographs, to Air France, as soon as I collected the suitcase at Birmingham Airport. I have heard NOTHING from Air France. Today is 2 March 2024. Very poor service.

I booked a flight from a choice of 3 available flights. Within an hour of booking i then received an email advising that i had been moved to an earlier flight (which i didnt want). So i now have to go through a refund procedure. If flights are NOT available in the first place then they shouldnt be offered. Very underhand marketing tactics of Bait and switch by Airfrance - very poor

overall experience is very bad on that website. Things change place when we click (awful) simple tasks like buying a business for one leg and economy for return are just impossible. Like, today ?

I paid extra for seats (proof of payment and seat reservation at hand), and only noticed when boarding the flight that Air France seated me in my original seat.

I purchased tickets and they were cancelled for no reason. I had to buy last minute tickets at the airport just to leave the country

The electronic ticket doesn't show the price I paid and for my reimbursement by my company I had to request an invoice.

very very slow and bad experience on that website. Very. Please pay a competent person to revise the user experience.

Stop charging additional fees for luggage and seats ... if I want this type of services, I will use Ryan Air

AF Cancelled my flight that I booked.

haven't refunded to me

haven't refunded to me

I Cuba, and proved imppossible to book a flight online. Website not working properly. Got my daughter to book from UK. Because she put special assistance required, it would only make a reservation and said someone would call. They did not. There was no facility to pay online after ticking for assistance. The reservation was cancelled without any notification. VERY stressful as we were early returning to UK due to ill health on holiday. Daughter rebooked, but without requesting special assistance and was able to pay and confirm booking. She ten tried to book special assistance. Customer services gave her numbers which didn't exist anymore. I tried contacting the number given on the website for Air France office in Havana, and had phone put down on me twice when I spoke in English. Now back in UK, and Air France trying to take a charge for a 3rd ticket (two of us travelled)from my daughters bank account. The flight was fine, but the awful booking experience/ website means I would never recommend what used to be my favourite airline.

I booked my ticket and paid in advance, but I was put on Standby. I was forced to buy a Business class ticket to get a seat in the plane, so I could be home in time for my daughter’s 18th birthday. I spoke with the AirFrance rep at the Airport and she agreed that AirFrance did that on purpose, so I would be forced to fly business. I spent hours hold trying to fix the mess that AirFrance created. The staff said it was impossible to change my ticket and that there were no seats left. It took me 2 minutes to book a Business class ticket, and I solved the problem myself. This type of poor business practice should be illegal.

Whilst booking my ticket online somehow the date got changed and I bought tickets for wrong date. I realised within 5 minutes and contacted Air France on WhatsApp. They refused to let me change dates. Other airlines allow you to correct mistakes made within a 1 hr or 24 hr window. I think this is very poor customer service from Air France

Intended to make a split booking for my family. First booking was ok and then received notification that aircraft on return leg had changed, a smaller aircraft. Came to make second and prices on return leg had risen by £200 per person. Which has led to half my family returning on easyJet

You don’t care about your regular customers of many years. You care about your profits. Services have become very expensive and poor. Seats have become small and packed passengers like sardines on flights to Abidjan. You change flight times with no compensations.